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Customer reviews: TrackingMore Order Tracking

Develop by Shopify

Reviews (347)

Overall rating
4.9

What Merchants Think

The "TrackingMore Order Tracking" app is well-received by merchants who appreciate its intuitive interface and seamless integration with Shopify. Many reviews highlight the transformative impact of the app on order tracking processes, with a significant emphasis on the exemplary customer service provided by the support team. Overall, merchants find the app user-friendly and effective in enhancing customer communication and satisfaction.

Key Strengths

  • User-friendly interface and easy setup
  • Seamless integration with Shopify
  • Exceptional customer support, often mentioning specific team members like Ashley, Richie, and Asha
  • Customizable tracking pages that maintain brand identity
  • Real-time updates and detailed analytics
  • Cost-effective, with a generous free plan available

Common Concerns

  • Occasional issues with syncing and real-time updates
  • Complex navigation within the help section
  • Challenges related to first-mile + last-mile tracking

Final Thoughts

Overall, the "TrackingMore Order Tracking" app is well-regarded for its functionality and excellent customer support. While there are some concerns regarding specific functionalities, these are often outweighed by the positive experience provided by the support team. The app is recommended for Shopify store owners who seek a reliable order tracking solution that improves customer satisfaction and operational efficiency.

TulipStuff

Nov 02, 2024  on Shopify

Asha was very helpful in setting up the app. The tracking page makes it easy for customers to track their order status and shipment progress while staying on our site. The page easily integrates into our website and into Shopify. An added bonus is the analytics provided by the app.

Cool 😎 Perfume🦋

Nov 01, 2024  on Shopify

excellent

ClairaCalm

Nov 01, 2024  on Shopify

Parfait, très réactif et d’une grande gentillesse

MC Motoparts

Oct 30, 2024  on Shopify

Great Service from Asha

K.Bola

Oct 30, 2024  on Shopify

permite el seguimiento del producto al cliente, exitosa aplicación

Minou & Câlin

Oct 27, 2024  on Shopify

ECOSENTIALAU

Oct 27, 2024  on Shopify

I appreciate how Richie helped me today.

L&C Avenue

Oct 27, 2024  on Shopify

I’d like to express my gratitude for Samantha’s outstanding support. She provided clear and precise explanations to all my questions, helping me understand TrackingMore’s features better. Her assistance was quick, professional, and friendly, which made setting up my account much easier. Thank you, Samantha, for your valuable help and patience!

YNOVIO

Oct 26, 2024  on Shopify

Thanks for your help Asha and samantha.

gwz_store

Oct 26, 2024  on Shopify

Very useful, support was helpful

Mika Choice

Oct 24, 2024  on Shopify

oke

Olrhair

Oct 23, 2024  on Shopify

Go Compact

Oct 23, 2024  on Shopify

very nice and comfort to use

UstensilesCulinaires

Oct 22, 2024  on Shopify

I love this app so what I like most is the customer service, they are always there to answer questions and resolve problems directly. Thanks

elegantparfums

Oct 21, 2024  on Shopify

very good app and very good customer service thank you Mrs. Richie for your help and kindness

Warmeengel

Oct 21, 2024  on Shopify

GiftForMen.Shop

Oct 20, 2024  on Shopify

so far so good. Thank You!

ChillCraze

Oct 20, 2024  on Shopify

TrackingMore has been a game-changer for our order tracking process! The interface is super easy to navigate, and it integrates seamlessly with our Shopify store. What really stood out was the exceptional customer service. A special shoutout to Asha, who was incredibly helpful and responsive! She answered all my questions quickly and made sure everything was set up perfectly. Thanks to TrackingMore and Asha, our customers are now better informed about their orders, which has improved our overall satisfaction rates. Highly recommend!

P S Jewellery

Oct 20, 2024  on Shopify

Generous free plan for small stores like us. The onboarding experience was straight forward and easy. Easy to use. You get branded tracking page on any plan which is a HUGE BONUS!

Zanora

Oct 19, 2024  on Shopify

Perfect and very helpful support :D

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