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Customer reviews: TrackingMore Order Tracking

Develop by TrackingMore

Reviews (356)

Overall rating
4.9

What Merchants Think

The "TrackingMore Order Tracking" app is well-received by merchants who appreciate its intuitive interface and seamless integration with Shopify. Many reviews highlight the transformative impact of the app on order tracking processes, with a significant emphasis on the exemplary customer service provided by the support team. Overall, merchants find the app user-friendly and effective in enhancing customer communication and satisfaction.

Key Strengths

  • User-friendly interface and easy setup
  • Seamless integration with Shopify
  • Exceptional customer support, often mentioning specific team members like Ashley, Richie, and Asha
  • Customizable tracking pages that maintain brand identity
  • Real-time updates and detailed analytics
  • Cost-effective, with a generous free plan available

Common Concerns

  • Occasional issues with syncing and real-time updates
  • Complex navigation within the help section
  • Challenges related to first-mile + last-mile tracking

Final Thoughts

Overall, the "TrackingMore Order Tracking" app is well-regarded for its functionality and excellent customer support. While there are some concerns regarding specific functionalities, these are often outweighed by the positive experience provided by the support team. The app is recommended for Shopify store owners who seek a reliable order tracking solution that improves customer satisfaction and operational efficiency.

TSUKIYA

Jul 25, 2025  on Shopify

Customer Services are amazing , you can do anything on this app to track.

VitaNetShop.eu

Jul 21, 2025  on Shopify

works great (y)

LaCasaDellaFibra

Jul 10, 2025  on Shopify

Amazing support, amazing application, nothing else i can add Highly recommended

Hipeon

Jul 07, 2025  on Shopify

CibelleParis

Jul 04, 2025  on Shopify

Merci à Ashley pour son aide

Luméa Paris

Jul 02, 2025  on Shopify

Excellent support, very helpful ! Thank you again

Delightful Keys

Jun 28, 2025  on Shopify

The support was A+. Asha answered my questions to the best of her abilities and quickly helped me to get the trackingmore watermark off my tracking page to boost my brand image.

SYSTEMCAR67 SAS

Jun 17, 2025  on Shopify

Très Satisfait

SatinBoutique

Jun 04, 2025  on Shopify

Easy to set up and use. Satin-Boutique.com

Speg

Jun 04, 2025  on Shopify

Richie, the customer service, is an asset to your company!

Yaadin Gifts

Jun 04, 2025  on Shopify

Good support from customer care. user friendly to use. thankyou

Peekaboo Land

May 29, 2025  on Shopify

Very professional app with great potential and many benefits for the online site. The customer service is responsive, attentive, and truly efficient. I highly recommend this app for its reliability and quality! Thanks Tracking More and Ashley :)

Maître Animalier

May 26, 2025  on Shopify

Rivete

May 26, 2025  on Shopify

This is an excellent app that offers you real time legit Carrier associations and can extract historically your data. In my case I had few and I mean 2 as I'm doing as much to bring it up to scratch. This app with Ashley as my go to agent, was warm, extra helpful and so in tune with my thoughts. I also got bonuses for just the free plan and her patience is what made me feel, my store and I are in good hands. this is trusted and built for Shopify and will not interfere with your theme. It is compatible and Im Grateful for Ashley walking me through the features and explaining each one in detail.

Purezen

May 22, 2025  on Shopify

Ritchie was super helpful and explained the setup very well. This app is a must for all shopify sites

Maison Victoria

May 21, 2025  on Shopify

FaithCorner

May 19, 2025  on Shopify

Customer service is undoubtedly very expert. Asha and Victoria answered all of the questions with clarity and confidence. Strongly advised. Excellent resources for improved shipping logistics.

TecHawk

May 19, 2025  on Shopify

Ich habe einige Tracking Apps hier ausprobiert. Für mich als Dropshipper hat sich TrackingMore als die beste Lösung dargestellt. Zum einen kann man seine Trackingseite individuell gestalten. Sie ist responsive und lässt aus meiner Sicht keine Wünsche offen. Das Besondere bei dieser App ist, dass man den ersten Carrier auf Wunsch komplett ausblenden kann, sodass der Kunde ausschließlich den Last Mile Carrier (Zusteller) angezeigt bekommt. Das ist aus meiner Sicht ein überragender Vorteil gegenüber den anderen Trackern. Manche zeigen den Last-Mile Carrier GAR NICHT und der Kunde kriegt ausschließlich die Updates von den China-Carriern. Auch die Anpassung der einzelnen Statusupdates funktioniert super. Man kann ganze Phrasen wie "Import customs clearance started. Carrier note: Import clearance start" entweder komplett aus der Sendungsverfolgung entfernen oder sie durch eine beliebige Formulierung ersetzen. Ferner muss ich noch den Kundenservice hervorheben. Ich war mit der Auswahl an Schriftarten/Fonts nicht komplett zufrieden, da meine Corporate-Schriftart (Inter) gefehlt hat. Das Team hat meine Anfrage entgegengenommen und im Hintergrund binnen 2 Tagen die Schriftart implementiert. Hier war echt überrascht.

NutriGano.com

May 16, 2025  on Shopify

Customer service is definitely very professional. Victoria cleared every single question with precise assertive answers. Highly recommended. Very good tools for an enhanced shipping logistics.

Shop Hope

May 12, 2025  on Shopify

The customer service was impeccable! I contacted support via chat and in a few minutes a kind and helpful operator solved my problem. He guided me step by step with great professionalism and courtesy, making sure that everything was sorted before ending the conversation. It is really reassuring to know that, in case of need, there is a team ready to help you quickly and effectively. A service that makes the difference and makes the travel experience even more enjoyable! Highly recommended!

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