Track123 App Review: Features, Pros & Cons for Shopify

Customer reviews: Track123 Order Tracking

Track123 is a Shopify app designed to streamline order tracking for merchants and customers. This review covers its features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (1,260)

Overall rating

4.9

5

1,566
4

67
3

7
2

1
1

10

What Merchants Think

The "Track123 Order Tracking 3D" app has received highly positive feedback from merchants who utilize it to enhance their e-commerce businesses. Users frequently mention its role as a "game-changer," attributing significant improvements to their customer's shopping experience, arising from its user-friendly interface and seamless integration with platforms like Shopify. Real-time tracking and customization capabilities are particularly appreciated, along with outstanding customer support which caters to both technical needs and customization requests.

Key Strengths

Easy setup and seamless integration with e-commerce platforms like Shopify.
Real-time tracking updates that enhance customer satisfaction.
Customizable tracking pages that match brand aesthetics.
Responsive and helpful customer support.
Reduced customer inquiries due to clear order status visibility.
Free plan availability for startups and small businesses.
Compatibility with multiple shipping carriers.

Common Concerns

The app may request reviews in exchange for removing their branding.
Updates can occasionally lag, causing customer dissatisfaction.
Lack of certain advanced customization options in some features.

Final Thoughts

Overall, "Track123 Order Tracking 3D" is a highly valued tool for its reliability and efficiency in managing order tracking for e-commerce stores. It is particularly beneficial for enhancing the post-purchase customer experience, making it a recommended choice for both small and large businesses seeking a robust order tracking solution with excellent customer support.

Vintástico

May 02, 2025 on Shopify

Very attentive, an app that I am still testing but for the moment I love it, and the attention of the team is very competent, in my case it was Salma who helped me. Muy atentos, una app que aun estoy probando pero por el momento me encanta, y la atención del equipo muy competente, en mi caso fue Salma quien me ayudó.

Lorvello

Apr 28, 2025 on Shopify

Mineral Tiles

Apr 24, 2025 on Shopify

Great customer support and app!

Allure Bags

Apr 23, 2025 on Shopify

orikibeads

Apr 22, 2025 on Shopify

It’s easy and straight-forward to use, great for those just starting out. Also customer support are incredibly helpful!

Styyler

Apr 22, 2025 on Shopify

Way simpler to get started with than Aftership and their customer support is very fast.

I Need It Now

Apr 21, 2025 on Shopify

The customer service answered my questions and helped me out quickly.

Chirom Supply LLC

Apr 20, 2025 on Shopify

Great response time and very pleasant staff.

Siagé

Apr 20, 2025 on Shopify

Very good app, customers love it and the Support team is very fast and helped with everything I needed. Worth it.

Pixl Fuzion

Apr 19, 2025 on Shopify

Great App!

hemi blurr

Apr 17, 2025 on Shopify

good customer support

Hydro Grind

Apr 16, 2025 on Shopify

Super nice and easy to navigate

Tackle Addict

Apr 15, 2025 on Shopify

Great customer service

Stryvox

Apr 15, 2025 on Shopify

Love this app

Glumify

Apr 15, 2025 on Shopify

Easy to use, excellent support!

mcmill3n

Apr 15, 2025 on Shopify

Great service as always.

Raverro

Apr 13, 2025 on Shopify

Salma was super helpful and quickly resolved an issue that had been affecting my tracking updates for days. Very responsive, kind, and efficient. Thanks so much for the great service!

God's Wisdom

Apr 13, 2025 on Shopify

responded quick , fixed my issue

WEDOlighter

Apr 13, 2025 on Shopify

Very good service, they helped me solve the problem very patiently. Although these problems were very simple for them, I didn't understand them, so they became complicated. They communicated with me patiently for a long time to help me solve such a simple problem! Thank you very much!

Notile

Apr 08, 2025 on Shopify

Perfect