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Customer reviews: Track123 Order Tracking

Develop by Track123

Track123 is a Shopify app designed to streamline order tracking for merchants and customers. This review covers its features, pricing, and real user experiences to help you decide if it fits your store's needs.

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Reviews (1,260)

Overall rating
4.9

What Merchants Think

The "Track123 Order Tracking 3D" app has received highly positive feedback from merchants who utilize it to enhance their e-commerce businesses. Users frequently mention its role as a "game-changer," attributing significant improvements to their customer's shopping experience, arising from its user-friendly interface and seamless integration with platforms like Shopify. Real-time tracking and customization capabilities are particularly appreciated, along with outstanding customer support which caters to both technical needs and customization requests.

Key Strengths

  • Easy setup and seamless integration with e-commerce platforms like Shopify.
  • Real-time tracking updates that enhance customer satisfaction.
  • Customizable tracking pages that match brand aesthetics.
  • Responsive and helpful customer support.
  • Reduced customer inquiries due to clear order status visibility.
  • Free plan availability for startups and small businesses.
  • Compatibility with multiple shipping carriers.

Common Concerns

  • The app may request reviews in exchange for removing their branding.
  • Updates can occasionally lag, causing customer dissatisfaction.
  • Lack of certain advanced customization options in some features.

Final Thoughts

Overall, "Track123 Order Tracking 3D" is a highly valued tool for its reliability and efficiency in managing order tracking for e-commerce stores. It is particularly beneficial for enhancing the post-purchase customer experience, making it a recommended choice for both small and large businesses seeking a robust order tracking solution with excellent customer support.

Termero

May 19, 2025  on Shopify

Amazing customer service, very responsive and helpful. i use this app across 3 stores.

Lumine

May 19, 2025  on Shopify

very good so far

ElaraBoX

May 18, 2025  on Shopify

Frozen Sips

May 18, 2025  on Shopify

Fast support (specifically from Salma for me)

Dija Store & CO

May 15, 2025  on Shopify

J'étais en panique totale car sur ma page Admin je pouvais suivre les commandes de mes clients mais les clients ne pouvaient pas suivre leurs commandes sur le site. J'ai discuté avec Salma qui a été patiente et courtoise, elle m'a aidé à gérer le problème de la façon la plus simple et efficace. Franchement Chapeau à elle, elle maitrise ce qu'elle fait? Merci Salma pour ton soutien, ta patience ton professionnalisme et ta proactivité <3

Stronger

May 14, 2025  on Shopify

Sehr gutes Tracking Tool, das man sehr gut für Dropshipping nutzen kann

Cute Things from Japan

May 14, 2025  on Shopify

Their support is very quick and helpful, and we are very happy with their app and service.

Yuvara

May 11, 2025  on Shopify

I had a problem with the status of the orders and the support from Track123 helped me very well, I can only recommend the app to others.

Scentify

May 11, 2025  on Shopify

Wonderful assistance from support when you need help, and I've tested a few other tracking apps; they are so outdated, this one has a nice modern touch and feel, and so far has everything I need for a tracking app.

The Modern Dreamcatcher Boutique

May 10, 2025  on Shopify

Ich habe außerhalb der Geschäftszeiten ein Request gestellt. Welcher innerhalb von 8h trotzdem bearbeitet wurde, obwohl sie sonst erst 3 Tage später im Dienst wären. Super und vielen Dank nochmal

JENNITIC

May 10, 2025  on Shopify

very user friendly great tracking tool for beginner very recommended

RandomSpix

May 08, 2025  on Shopify

Amazing Customer service, very fast action in removing the brand name , can't wait to discover the full potential of it . Thanks, keep it up !

Evridwearcustom

May 08, 2025  on Shopify

Good Support, good CS, prompt reply, professional , like it

Thermomix AU UAT

May 08, 2025  on Shopify

Super helpful and informative team - very responsive with any questions

Grooved Learning

May 07, 2025  on Shopify

Track123 has been easy to get up and running, and has already made an impact on our "where's my package" outreach. Customizing the landing page was easy. Customer service is very helpful. Highly recommend.

Carvyx

May 05, 2025  on Shopify

I would recommend Track123 because it helps to build trust with customers by letting them know where their package is at any time they'd like to check.

Mijou

May 05, 2025  on Shopify

Professional fast team and a handy application. Would recommend for every shopify store!

BM STORE ORIGINAL FOOTWEAR

May 05, 2025  on Shopify

Free of any charges for a limited times. Staff so helpful. Many thanks!

Gemstone4K

May 04, 2025  on Shopify

10/10

Lovability

May 02, 2025  on Shopify

Just getting started but it seems intuitive and simple. Appreciate the quick support as well.

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