Track123 App Review: Features, Pros & Cons for Shopify

Customer reviews: Track123 Order Tracking

Track123 is a Shopify app designed to streamline order tracking for merchants and customers. This review covers its features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (1,325)

Overall rating

4.9

5

1,897
4

77
3

14
2

1
1

21

What Merchants Think

The "Track123 Order Tracking 3D" app has received highly positive feedback from merchants who utilize it to enhance their e-commerce businesses. Users frequently mention its role as a "game-changer," attributing significant improvements to their customer's shopping experience, arising from its user-friendly interface and seamless integration with platforms like Shopify. Real-time tracking and customization capabilities are particularly appreciated, along with outstanding customer support which caters to both technical needs and customization requests.

Key Strengths

Easy setup and seamless integration with e-commerce platforms like Shopify.
Real-time tracking updates that enhance customer satisfaction.
Customizable tracking pages that match brand aesthetics.
Responsive and helpful customer support.
Reduced customer inquiries due to clear order status visibility.
Free plan availability for startups and small businesses.
Compatibility with multiple shipping carriers.

Common Concerns

The app may request reviews in exchange for removing their branding.
Updates can occasionally lag, causing customer dissatisfaction.
Lack of certain advanced customization options in some features.

Final Thoughts

Overall, "Track123 Order Tracking 3D" is a highly valued tool for its reliability and efficiency in managing order tracking for e-commerce stores. It is particularly beneficial for enhancing the post-purchase customer experience, making it a recommended choice for both small and large businesses seeking a robust order tracking solution with excellent customer support.

FitFlex

Dec 04, 2025 on Shopify

great app

Ecovac

Dec 04, 2025 on Shopify

Super und schneller Support :)

Vela Luma

Dec 02, 2025 on Shopify

Thumbs up !

Retrowave®

Nov 29, 2025 on Shopify

Fluffs Club

Nov 28, 2025 on Shopify

Mom & Mellow

Nov 28, 2025 on Shopify

Levaxco

Nov 27, 2025 on Shopify

Track123 has been an absolute lifesaver for tracking my shipments. The app is incredibly easy to use, updates are fast and accurate, and it supports packages from so many carriers all in one place. I no longer have to jump between different websites just to see where my orders are — everything is neatly organized in one app. What truly sets Track123 apart, though, is their lovely customer support team. They are kind, patient, and genuinely care about helping you. Any question or issue I’ve had was handled quickly and professionally, and with such a friendly attitude. It’s rare to find both a great app and such amazing people behind it.

TechyBits

Nov 27, 2025 on Shopify

Amazing app, easy to use and quick to setup.

AeroPure

Nov 27, 2025 on Shopify

coolify design

Nov 27, 2025 on Shopify

Incense Sticks

Nov 26, 2025 on Shopify

1lovebaby

Nov 25, 2025 on Shopify

I initially experienced some issues with the PayPal tracking sync and the in-app support chat not working. However, the Track123 team reached out quickly and helped me resolve everything. Their support was patient, proactive, and genuinely committed to fixing the problem. Now the app is working smoothly, and the PayPal sync feature is functioning correctly. Thank you to the team for the great assistance! I appreciate your effort, and I’m happy to update my review to 5 stars.

Peekii Lure

Nov 25, 2025 on Shopify

TrendTok

Nov 25, 2025 on Shopify

rainmaind

Nov 23, 2025 on Shopify

MiniBlaster

Nov 22, 2025 on Shopify

great customer support experience with salma!

CarryCast

Nov 21, 2025 on Shopify

Smarts Gear

Nov 20, 2025 on Shopify

Salma was so helpful, thank you for that really fast and great support!! :)

Alvento

Nov 20, 2025 on Shopify

Great customer support fast reply and helpful

Cenessa

Nov 20, 2025 on Shopify

fantastic