Reviews: Tolstoy Shoppable Video & UGC

Customer reviews: Tolstoy Shoppable Video & UGC

Reviews (221)

Overall rating

4.8

5

49
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2
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What Merchants Think

Merchants overall seem to have a positive experience with "Tolstoy Shoppable Video & UGC." They frequently praise the app for being user-friendly and enhancing the visual appeal of their websites. The strong customer support team is a standout, with many users noting how the team, including specific members like Mikaela, Niezl, and Gaya, has been instrumental in resolving issues, customizing setups, and providing guidance. Despite some concerns about pricing and technical glitches, the app's positive impact on engagement and conversion rates is widely acknowledged.

Key Strengths

User-friendly interface and easy integration with Shopify and other platforms.
High-quality, responsive customer support team that is willing to assist with setup and troubleshooting.
Able to improve website engagement, conversion rates, and overall customer experience.
Feature-rich platform allowing for seamless video content integration without slowing down the website.
Customizable to fit various website themes and needs.

Common Concerns

Unanticipated charges based on impressions rather than views, which can lead to higher costs for users.
Some reports of technical glitches and bugs that can be frustrating to resolve.
Concerns about transparency in billing practices and hidden fees.

Final Thoughts

"Tolstoy Shoppable Video & UGC" is well-received for its ability to enhance websites with engaging video content and improve conversion rates. The exceptional customer support team is frequently highlighted as a key benefit. However, potential users should be aware of the billing model and possible technical issues. Despite these drawbacks, the app is generally recommended for businesses looking to bolster their online presence with dynamic video content.

Pet Honesty

Mar 25, 2024 on Shopify

So far so good! This app has been by far the easiest to setup - plus it is very intuitive. Highly recommend. It was up and running within the day!

FaceFlex Türkiye

Mar 20, 2024 on Shopify

This app's performance and features have me genuinely excited. It's evident that it'll be a game-changer for our online store, elevating the shopping experience for our customers and ultimately driving more sales. Its user-friendly interface and flawless integration with Shopify make it a breeze to manage. I must commend the Tolstoy team for their exceptional customer service – always there to assist promptly and effectively. Without a doubt, I highly recommend this app!

Tirtyl Australia

Jan 14, 2024 on Shopify

Tolstoy was super easy to implement, their team guided us through the process. The app works flawlessly, we haven't noticed any issues of it not working, and it feels slick on the website. I'd recommend this to growing ecom stores who want to improve the online experience for their customers.

fenou

Jan 04, 2024 on Shopify

Really happy with our Tolstoy experience so far. We use it for an interactive video faq and to display and explain out products better with content we originally produce for social media. I think it's a very nice feature which boosts the appearance of our shop. Also the customer service is excellent. Quick and competent answers. Thank you Niezl for helping us do some quick fixes. Excited to see how Tolstoy boosts our performance in the long run.

CALISI BEAUTY

Dec 30, 2023 on Shopify

My friend who also has an e-commerce store recommended this app to me. Since we are using tolstoy, our conversion rate improved immediately. Their customer service is amazing too! Overall can recommend this app for any store, especially if you have great social media content to showcase on your website and want to increase sales.