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Customer reviews: Tolstoy Shoppable Video & UGC

Develop by Tolstoy

Reviews (221)

Overall rating
4.8

What Merchants Think

Merchants overall seem to have a positive experience with "Tolstoy Shoppable Video & UGC." They frequently praise the app for being user-friendly and enhancing the visual appeal of their websites. The strong customer support team is a standout, with many users noting how the team, including specific members like Mikaela, Niezl, and Gaya, has been instrumental in resolving issues, customizing setups, and providing guidance. Despite some concerns about pricing and technical glitches, the app's positive impact on engagement and conversion rates is widely acknowledged.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms.
  • High-quality, responsive customer support team that is willing to assist with setup and troubleshooting.
  • Able to improve website engagement, conversion rates, and overall customer experience.
  • Feature-rich platform allowing for seamless video content integration without slowing down the website.
  • Customizable to fit various website themes and needs.

Common Concerns

  • Unanticipated charges based on impressions rather than views, which can lead to higher costs for users.
  • Some reports of technical glitches and bugs that can be frustrating to resolve.
  • Concerns about transparency in billing practices and hidden fees.

Final Thoughts

"Tolstoy Shoppable Video & UGC" is well-received for its ability to enhance websites with engaging video content and improve conversion rates. The exceptional customer support team is frequently highlighted as a key benefit. However, potential users should be aware of the billing model and possible technical issues. Despite these drawbacks, the app is generally recommended for businesses looking to bolster their online presence with dynamic video content.

BoardCollective

Nov 18, 2024  on Shopify

Love this app! It looks awesome on our Homepage and Product pages. Super easy to implement into our site. Niezl from video support was an awesome help. Super attentive and patient!

coBIO™

Nov 17, 2024  on Shopify

Our brand has been using Tolstoy for the past 2 months, after implementing it, we've noticed a drastic increase in CVR + AOV. The videos make it engaging for potential customers to see how others viewed/liked our product as well as them also being able to see how it could also improve their life. I highly suggest giving them a shot! Not to mention, their customer support team is amazing, I had a few questions and minutes after sending them, they were answered and resolved.

TruHeight

Nov 17, 2024  on Shopify

We've had an amazing experience with the Tolstoy team! They're always super responsive and ready to assist with anything we need. Their app has really helped increase our website's conversions and engagement. Definitely recommend both the app and the team!

Swank A Posh

Nov 12, 2024  on Shopify

Tolstoy has been a fantastic tool for our business. It’s easy to use, and their support team is responsive, reliable, and incredibly helpful. They truly listen to customer feedback and are committed to improving the app to meet our needs. Highly recommend this tool for any business looking to bring their website to life with interactive content!

Savvy Touch

Nov 04, 2024  on Shopify

Tolstoy was so easy to set up - no devloper / coding issues / just click choose the videos & BooM was live within in less than 2 minutes "it" had genereated its first sale. Tolstoy is now a valued part of our website

Oliva

Nov 04, 2024  on Shopify

Tolstoy is a great App. Very easy to manipulate. We hope we can achieve awesome results with this tool

QuickStylz

Nov 04, 2024  on Shopify

The Tolstoy team are awesome to work with. Fast communication and extremely helpful. The app looks beautiful on my store and I love it!

Class A Jewellers

Oct 30, 2024  on Shopify

Niezl was a gem! Very clear and helpful communication. The team helped us troubleshoot and get set up quickly. Much appreciated.

Paperclip

Sep 23, 2024  on Shopify

I was having issues with my video and spoke with Mikaela to troubleshoot. She was more than helpful, and went as far as to actually install the correct video on my site and on mobile. I expected the usual support response that tells you to read an article, but this 1-on-1 HUMAN interaction was so appreciated!

Charmed Aroma

Sep 19, 2024  on Shopify

We have some challenges during implementation but the Tolstoy team has been very helpful and supportive in helping to resolve all the issues. I like the UI, not much customization is needed, it goes with any theme. It is also super easy to import your videos and it has been running smoothly on our site.

Hoolest Inc.

Sep 08, 2024  on Shopify

Mikaela and the Tolstoy team were awesome to work with. They quickly helped me customize the video carousel on my site, and it looks perfect now. Communication was smooth, and they made the whole process super easy. If you’re looking for great features and even better support, Tolstoy’s the way to go!

Icecartel

Aug 23, 2024  on Shopify

For $300 a month this app is buggy as hell. Always super frustrating to adjust anything in this app, it's always glitching and you have to do simple tasks 10-20 times for it to finally work. Everything you do keeps resetting. Incredibly frustrating to use but decent app.

Leaf Shave

Aug 21, 2024  on Shopify

This app has become the most widely integrated app across our site. We're using it on nearly every product page, on our instructions and educational pages, and more. It's really easy to use and implement, and the support team is immaculate. Whenever I've had questions they've been so polite and great at follow up too. Thank you tolstoy team -- customer for life!

Preloved Branded

Jul 30, 2024  on Shopify

Very helpful Team! Thank you to Mikaela and Niezl, you guys are amazing. I talked with Mikaela from Tolstoy about changing location of arrows on my main page carousel, as they were not very intuitive, and the Tolstoy team was absolutely helpful beyond my expectations in customizing it. Not only did they send me an updated code, but also helped me implement all the changes, and now the arrows are exactly where I wanted them. Everything happened very efficiently as well - from my email to proposing and implementing the custom to solution in a matter of one or two days. Apart from customer support, the app itself is rather easy to navigate. So far I like the design and functionality.

Balance Coffee: Buy Healthy Coffee Roasted In The UK

Jul 23, 2024  on Shopify

Incredible app functionality, exactly what we needed with very personalisd support. James Balance Coffee

HAAN Ready

Jul 08, 2024  on Shopify

Set up was super smooth and uploading videos to each product was quicker than expected. Great support service!

Nosta Beauty

Jul 07, 2024  on Shopify

Niezl from Tolstoy is amazing! Helped get set up and running on our site! Great app and great support! Thank you!

ThumbPRO

Jul 05, 2024  on Shopify

Love this app. Great way to showcase UGC on homepage and product page. The customer service has been very responsive, even setting up an onboarding call to answer my questions. Highly recommend.

Cali Tiger

Jul 03, 2024  on Shopify

Tolstoy, a video UGC platform for Shopify, initially impresses with its sleek interface and ease of use. However, it harbors a major downside: hidden charges for views. These fees are not transparently disclosed, leading to unexpected costs that can strain business budgets. Customer service is unresponsive and unhelpful, further exacerbating the issue. Overall, Tolstoy's lack of transparency and unethical billing practices make it a risky choice for business owners. Until they address these concerns, I recommend seeking alternative platforms that offer clear pricing and better customer support. Proceed with caution.

JOYÀ

Apr 26, 2024  on Shopify

Great seamless way to add UGC to our D2C experience! And their support is great - fast response and super helpful!

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