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Customer reviews: Tolstoy Shoppable Video & UGC

Develop by Tolstoy

Reviews (228)

Overall rating
4.8

What Merchants Think

Merchants overall seem to have a positive experience with "Tolstoy Shoppable Video & UGC." They frequently praise the app for being user-friendly and enhancing the visual appeal of their websites. The strong customer support team is a standout, with many users noting how the team, including specific members like Mikaela, Niezl, and Gaya, has been instrumental in resolving issues, customizing setups, and providing guidance. Despite some concerns about pricing and technical glitches, the app's positive impact on engagement and conversion rates is widely acknowledged.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms.
  • High-quality, responsive customer support team that is willing to assist with setup and troubleshooting.
  • Able to improve website engagement, conversion rates, and overall customer experience.
  • Feature-rich platform allowing for seamless video content integration without slowing down the website.
  • Customizable to fit various website themes and needs.

Common Concerns

  • Unanticipated charges based on impressions rather than views, which can lead to higher costs for users.
  • Some reports of technical glitches and bugs that can be frustrating to resolve.
  • Concerns about transparency in billing practices and hidden fees.

Final Thoughts

"Tolstoy Shoppable Video & UGC" is well-received for its ability to enhance websites with engaging video content and improve conversion rates. The exceptional customer support team is frequently highlighted as a key benefit. However, potential users should be aware of the billing model and possible technical issues. Despite these drawbacks, the app is generally recommended for businesses looking to bolster their online presence with dynamic video content.

Bio.me®

Mar 14, 2025  on Shopify

Tolstoy is unmatched when it comes to any other products on the market. Their support/customization make it a seamless interface to install and get live quickly! We are already seeing CVR drastically improve after implementing this app across our homepage and PDPs. They are innovative and overall would recommend this to anyone looking for a video/UGC app!

BlackMilk Clothing

Mar 13, 2025  on Shopify

We recently partnered with Tolstoy during our replatform to Shopify and have nothing but praise for this amazing team and tech. Since the initial kick off calls, to install, and everything in between has been seamless. Hats off to Mark the Tolstoy team, you've been incredible to work with. We're now seeing noticeable results with lifts in engagement and our PDP CRV is tracking up.

TOP CTRL CLOTHING

Mar 13, 2025  on Shopify

Tolstoy support is top notch!! As soon as you have questions or need support, the respond right away! Great app!

Adept Cosmetics®

Mar 06, 2025  on Shopify

The app is hard to use and the customer support is extremely slow to respond. I do not recommend the app at all.

prettypeoplepop

Mar 06, 2025  on Shopify

An hour into this app and I can already tell this is going to be great for our website! It is so easy to use and Mikaela was on it within minutes of any questions I had. I really appreciated her sending pictures with arrows and highlights rather than just text answers. That made it so much easier to navigate through the questions I was having! This app is awesome and I highly recommend!

Toolbrothers

Feb 24, 2025  on Shopify

Great app and great support. We have tried many other video apps before but Tolstoy is by far the best!

Colourpop DEV

Feb 20, 2025  on Shopify

Tolstoy has been an integral part of our website! Mark and the team have been amazing on this journey. The integration process is easy, and adding videos to different modules is also straightforward.

Rejuvenate

Jan 30, 2025  on Shopify

I was having trouble setting up the product page stories and had wonderful assistance from Mikaela. We quickly solved the problem and loving how it looks on my clients website. Thanks team!

Touch Handles

Jan 22, 2025  on Shopify

Awesome app, and very helpful team. When I had issues they went in and installed it all for me. Very easy to tag products onto videos and they show up on your site instantly!

StrangfordCoffeeRoastery

Jan 16, 2025  on Shopify

Great app , great people. Was having a few issues at the start due to my lack of technical ability and the team could not of been more helpful. Had a very interesting demo on AI content generation with Gaya who was excellent . 5 Star all day

Mahalo Eco Blinds

Jan 14, 2025  on Shopify

Loving the app, it was a bit hard for me to follow so I reached out for help. Niezl was so helpful and sorted it all for me. Amazing customer support!

Wildflower Cases

Jan 05, 2025  on Shopify

Easy to use and good way to level up your store. Gaya at Tolstoy also helped explain everything so I was never confused.

Bare Minerals

Jan 05, 2025  on Shopify

Tolstoy has been a fantastic tool for integrating videos seamlessly into our website in various placements and sizes. Its flexibility allows us to create a truly customized experience for our audience. One of the standout aspects of Tolstoy is the team behind it. They’re incredibly proactive, always finding solutions quickly and efficiently to ensure a smooth experience.

Urban Planet

Dec 17, 2024  on Shopify

Outstanding service and customer support! I’m very impressed with the prompt communication and willingness to assist. Additionally, the features are excellent, and the platform is incredibly easy to use.

M&S Meats Montana

Dec 15, 2024  on Shopify

You pay based on impressions rather than video views. Allows the app to charge you just for people viewing your product pages. So now you have to worry about CPMs on Ad Platforms AND CPMs on your product page. Don't be seduced by what looks like low monthly costs, look to alternatives that charge per view rather than per impression.

Fulton

Dec 10, 2024  on Shopify

Amazing app! Allows us to add videos to our website, without slowing it down at all. Great support and features.

Laura Mercier - US

Dec 09, 2024  on Shopify

I couldn’t be more impressed with the outstanding service and partnership provided by the Tolstoy team. From the very start, their communication and willingness to help with our integration process was seamless. . They were always available to answer questions, troubleshoot issues, and provide guidance with a forward-thinking approach that kept our long-term goals in mind. We look forward to continuing to work together and highly recommend them to anyone seeking a team that prioritizes innovation, reliability, and genuine partnership.

Doiseff

Dec 09, 2024  on Shopify

The App is not tyrannical in relation to excess viewing charges. They guided me to analyze video viewing information that was not the impressions of the videos. It is unfeasible due to the high prices.

Distefano Shop

Dec 08, 2024  on Shopify

Amazing Customer Support and Visually Stunning Tool!!! I can't say enough good things about Tolstoy. Mr. Buluran, the Customer Success Manager assigned to us, was incredible attentive, spending over an hour and a half helping me set up the app and ensuring everything was working perfectly. That level of support truly made a difference. (Thank you Francis!!!) As for the app itself, I was blown away by how visually engaging it made our webpage look. Seeing our products in motion adds a completely different dynamic compared to still images - it's like the content came to life! Tolstoy should be a core part of customer experience strategy for retail brands. Highly recommend!

Aroma360

Dec 05, 2024  on Shopify

What a great addition to any ecommerce site in this day and age; marrying the UGC and video storytelling with shoppable capabilities. Also the team, especially Gaya and Gilbert, are the absolute best to work with!

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