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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,655)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Tez N Plz

Feb 01, 2025  on Shopify

good so far!

Twin Flame Aromas

Jan 28, 2025  on Shopify

Need the TT seller app back on our phones

Feet Store

Jan 17, 2025  on Shopify

Good I love it

Love The Kids Fashion

Jan 16, 2025  on Shopify

It was good. Because I did not do anything but switched my account to my shopify store account.

tootau

Jan 15, 2025  on Shopify

D'costy

Jan 12, 2025  on Shopify

Ik had heel veel moeite om TikTok te verbinden met Shopify. Na dagen is dat pas gelukt. Het syncen duurt nu ook weer een eeuwigheid, helaas. Dit zijn zeker verbeterpunten!

Wombat Wisdom

Jan 11, 2025  on Shopify

Seasonal Collections.store

Jan 08, 2025  on Shopify

its ok, alot of accounts with tik tok

My Store

Dec 31, 2024  on Shopify

It’s a great app I will tell anyone it’s a a great app to use

jagoxford

Dec 25, 2024  on Shopify

I'm finding it difficult to synchronise my products.

ETHERBLISS

Dec 17, 2024  on Shopify

it was good

Joskendy store

Dec 10, 2024  on Shopify

The app is Verry good

NuHaire

Dec 06, 2024  on Shopify

Product and template synchronization could be improved. Repeated updates, such as applying category templates, have been unfortunately necessary. Additionally, I've noticed that some TikTok discounts cannot be paused or stopped, even though these features are available. I attempted to update a percentage-based discount, but was unsuccessful and had to wait for it to expire. My contact with customer support was unproductive.

All ine one

Dec 04, 2024  on Shopify

Neyoussa store

Dec 03, 2024  on Shopify

Good experience

clevernesthouse

Dec 01, 2024  on Shopify

je suis nouveau ca a l’aire pas mal

African Sauvage

Dec 01, 2024  on Shopify

TecTea

Dec 01, 2024  on Shopify

Nature Isle Boutique

Nov 30, 2024  on Shopify

Although setting up was a bit straightforward, we still have a lot to learn about TikTok.

TuTienda

Nov 30, 2024  on Shopify

Es una plataforma que tiene efectos rápidos, pero a la vez son muchos usuarios y mucha gente publicitando, lo cual es muy remoto que la gente ponga atención a un solo anuncio. Es muy costosa. Deberían tener precios mas competitivos y dar un espacio al cliente para ver si efectivamente funciona. cobran por adelantado 500usd sin saber si el producto va a tener la acogida necesaria. Deberían cobrar una tarifa básica, si funciona pues entonces si cobrar la tarifa fijada. Ah y ponerla en varios idiomas, que problema para traducir.

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