Shopify TikTok App Review: Features, Pros & Cons

Customer reviews: TikTok

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (10,046)

Overall rating

4.8

5

12,106
4

1,379
3

261
2

50
1

141

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

Easy and intuitive setup process
Effective audience targeting and wide reach
Innovative and dynamic marketing features
Significant impact on sales and brand visibility
Engaging platform for creative campaigns

Common Concerns

Challenges with Shopify integration
Confusion over account setup procedures
Difficulty resolving support issues with TikTok
High advertising costs
Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Bows 2 Fros

Jun 11, 2024 on Shopify

All of a sudden my TikTok Shop orders are not syncing to Shopify. One order that was refunded is still showing this message 'We couldn't create this order on Shopify. To resolve this issue, open a ticket with TikTok Shop Support.' This app needs a major update especially on the Shopify mobile app.

Bean Bean

Jun 11, 2024 on Shopify

i just start i have no idea yet

KELVINSWAYLLC

Jun 09, 2024 on Shopify

My Store Sabir

Jun 07, 2024 on Shopify

good

Mlano

Jun 01, 2024 on Shopify

die app ist gut aber der support ist so schlecht man hat ein Problem aber keiner ist da um zu helfen

Erneann

May 31, 2024 on Shopify

It could be better firstly, selecting business account and start selling now are confusing. Secondly, product location shouldn't be a problem because you could be shipping your products from a third party location but tiktok App refuses to use / accept location but always defaulting back to the address used in the profile, this doesn't make any sense whatsoever because it limits people from using tiktok to sell if I MUST HAVE ALL MY INVENTYORY IN MY HOUSE OR IN ONE LOCATION. It kinda sound stupid in a way because I don't live in WINDSOR CASTLE to have have room enough to store my inventory.

African Amercian Specials T-Shirts

May 30, 2024 on Shopify

They keep telling me i need to verify my company and it has been approved

J.K SHOP

May 29, 2024 on Shopify

good

Tech-nikel

Apr 14, 2024 on Shopify

Ralph's Orchard

Feb 23, 2024 on Shopify

Integration only works for ads, which I wish I knew before spending hours trying to figure out why my products were not showing on TikTok Shop. Update from TikTok was: "Our eCommerce solutions are undergoing a complete overhaul and eligibility and availability have been restricted due to this. This temporary pause means you will be unable to showcase your products directly from your Shopify store through your TikTok profile. It will not be possible to activate your TikTok Shopping feature at this time, however, we do hope to have a solution to this soon and will be rolling out our new and improved Shopify integration to all our clients. You can still use your catalog to create Video Shopping Ads which will present your products in a storefront-like experience, but this will require a paid campaign to be launched and will still link back to your website for purchasing rather than the transaction being conducted on TikTok."