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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,655)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

HOMESUPPORT

Aug 18, 2024  on Shopify

Pure smile inc.

Aug 15, 2024  on Shopify

trop long

Flatbush Granola Company

Jul 13, 2024  on Shopify

Seems easy at first but it quickly broke down. It was very frustrating having to update info in all the locations in my Shopify account before TikTok could assign a warehouse. Then, even though my business appears to be verified, I'm now being asked to provide trademark authorization to list my own products that are currently in my Shopify Catalog!! This is almost making me want to give up.

Al Hussain Mart

Jul 09, 2024  on Shopify

Mi tienda

Jul 07, 2024  on Shopify

Muy buena

guardianhikestick

Jul 06, 2024  on Shopify

nice

Santé Ivetrique

Jul 04, 2024  on Shopify

Votre application n'est pas facile à configurer en plus depuis que moi meme j'ai lancé ma campagne de publicité moi meme je n'arrive pas à voir l'annonce dans l'application pour apporter certaines modifications

Full love store@

Jun 28, 2024  on Shopify

tres bon

Epic Threads Co.

Jun 18, 2024  on Shopify

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MAYRA AND COMPANY INC

Jun 17, 2024  on Shopify

I not selling in PR but TIK Tok Ignore my business, for have my Office in Florida and PR . The Company selling in USA,Canada and Europe .I am sad that not given opportunity to woman disable small business selling in USA for would have a office in PR.

Bows 2 Fros

Jun 11, 2024  on Shopify

All of a sudden my TikTok Shop orders are not syncing to Shopify. One order that was refunded is still showing this message 'We couldn't create this order on Shopify. To resolve this issue, open a ticket with TikTok Shop Support.' This app needs a major update especially on the Shopify mobile app.

Bean Bean

Jun 11, 2024  on Shopify

i just start i have no idea yet

KELVINSWAYLLC

Jun 09, 2024  on Shopify

My Store Sabir

Jun 07, 2024  on Shopify

good

Mlano

Jun 01, 2024  on Shopify

die app ist gut aber der support ist so schlecht man hat ein Problem aber keiner ist da um zu helfen

Erneann

May 31, 2024  on Shopify

It could be better firstly, selecting business account and start selling now are confusing. Secondly, product location shouldn't be a problem because you could be shipping your products from a third party location but tiktok App refuses to use / accept location but always defaulting back to the address used in the profile, this doesn't make any sense whatsoever because it limits people from using tiktok to sell if I MUST HAVE ALL MY INVENTYORY IN MY HOUSE OR IN ONE LOCATION. It kinda sound stupid in a way because I don't live in WINDSOR CASTLE to have have room enough to store my inventory.

African Amercian Specials T-Shirts

May 30, 2024  on Shopify

They keep telling me i need to verify my company and it has been approved

J.K SHOP

May 29, 2024  on Shopify

good

Tech-nikel

Apr 14, 2024  on Shopify

Ralph's Orchard

Feb 23, 2024  on Shopify

Integration only works for ads, which I wish I knew before spending hours trying to figure out why my products were not showing on TikTok Shop. Update from TikTok was: "Our eCommerce solutions are undergoing a complete overhaul and eligibility and availability have been restricted due to this. This temporary pause means you will be unable to showcase your products directly from your Shopify store through your TikTok profile. It will not be possible to activate your TikTok Shopping feature at this time, however, we do hope to have a solution to this soon and will be rolling out our new and improved Shopify integration to all our clients. You can still use your catalog to create Video Shopping Ads which will present your products in a storefront-like experience, but this will require a paid campaign to be launched and will still link back to your website for purchasing rather than the transaction being conducted on TikTok."

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