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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,719)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

SARA DENIM

Feb 14, 2025  on Shopify

Nydesignshopdk

Dec 20, 2024  on Shopify

CLOT Fitness Wear

Dec 03, 2024  on Shopify

Instalarla es sencilla, ahora falta ver los resultados de esta instalacion.

Dollober

Dec 01, 2024  on Shopify

it's my first time on tiktok ads I hope it will be supportive app

Cozy Scents

Dec 01, 2024  on Shopify

I've had such a hard time using this plug in with Shopify. It doesn't really work when you have different SKUs. I've opted to just manage separately. I wish I could figure a way to work together but it's add more work vs. supporting.

CatDog

Nov 24, 2024  on Shopify

Not sure yet. This is my test phase. Let you know in next survey

4 Peace Love

Nov 19, 2024  on Shopify

Have submitted for help a couple of times now through support and noone gets back with you.

La Montagne

Nov 04, 2024  on Shopify

Social Riiz

Oct 23, 2024  on Shopify

Product syncing needs work. My items never match my inventory. I end up having tiktok shop products that should be marked out of stock get ordered and im forced to cancel orders. Inventory management and syncing can be more streamlined.

Enjoy safari

Sep 29, 2024  on Shopify

RICHARD'S STORE

Sep 27, 2024  on Shopify

Danger Close Apparel

Sep 27, 2024  on Shopify

Onboarding was terrible! The product import process is too bulking and auto features are highly inaccurate. The worst thing about this is TikTok encrypts order details in Shopify, so you can't use Shopify or other third part apps to ship items... I understand protecting customer data, but many seek a solution so businesses don't need multiple ways to get orders out the door. Other than that, the app is stable and works as intended.

fashion_1702

Sep 20, 2024  on Shopify

Great work

CornerCo

Sep 13, 2024  on Shopify

detachable Jersey wear

Sep 10, 2024  on Shopify

It's ok

SHOPYO

Sep 10, 2024  on Shopify

Does not allow relinking of products and we cannot link our Tiktok products to their correct Shopify products. We have reached out to Tiktok many times regarding this problem and no one can help remove them. Only orders with linked products seem to show in our Shopify orders so we still have to constantly check Tiktok shop for new orders. Have tried deleting the app and reinstalling as well with

TheBLKCrows

Aug 23, 2024  on Shopify

I still have to wait and see if they merch goes threw

HOMESUPPORT

Aug 18, 2024  on Shopify

Pure smile inc.

Aug 15, 2024  on Shopify

trop long

Flatbush Granola Company

Jul 13, 2024  on Shopify

Seems easy at first but it quickly broke down. It was very frustrating having to update info in all the locations in my Shopify account before TikTok could assign a warehouse. Then, even though my business appears to be verified, I'm now being asked to provide trademark authorization to list my own products that are currently in my Shopify Catalog!! This is almost making me want to give up.

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