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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (12,316)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Stamen

Dec 01, 2024  on Shopify

This has been the most horrendous app. I thought meta's app was bad but this one wins. This app has ONE JOB! ONE. JOB. To connect shopify to tik tok. It has failed to do that in every single way possible so far. This app will NOT do the following: 1. Sync my warehouse info to tik tok shipping (I added 3x and opened support cases still nothing) 2. Connect my shopify to a tik tok business account (It kept telling me to create a business account it did this multiple times) 3. After I connected a business account and funded it, but it doesn't connect to shopify app so I cannot run any of the campaigns for ads I made in the shopify app 4. Now when I try to make a support ticket using my business center acccount ID, it tells me the ID doesn't exist. Horrible experience. Please fix this app.

Smile Store

Nov 29, 2024  on Shopify

very nice

PURRVANA

Nov 28, 2024  on Shopify

its not working well

VazSant Store

Nov 28, 2024  on Shopify

knknhv hvk xzgdfx ;l;lon

ANOTHER DIMENXION SOCIAL CLUB

Nov 25, 2024  on Shopify

Lo mas asqueroso que e intentado... Simplemente una perdida de tiempo. No volveré a intentar unirme a estos estafadores, para el dinero son rápidos pero no para darte acceso ni información, nefasto.

My Store

Nov 18, 2024  on Shopify

good open tiktok try start prouct busness myjoy g

City Crawl Adventures

Nov 17, 2024  on Shopify

While it's easy to install, the product syncing doesn't work at all. Shopify and TikTok are pointing fingers are each other, meanwhile no one can fix the issue. Very frustrating.

My Store

Nov 16, 2024  on Shopify

thank you

Ts1stShop

Nov 16, 2024  on Shopify

the admin an seller apps do not sync right. making it truly so difficult to to manage products. the apps need to be fixed big time.

Ophelion

Nov 15, 2024  on Shopify

ottima intuitiva

Degen Tees

Nov 12, 2024  on Shopify

Terrible. Won't allow me to link due to my account already being binded. It's not.

Leenzey

Nov 07, 2024  on Shopify

goodbuhpujhuiuhgukhgyuhgukhgg

My Store

Nov 06, 2024  on Shopify

The day after I deposited a bunch of money to start running Tik Tok Ads on my Shop, I suddenly get an email saying I have received a ticket with 6 violations for using "other creator's content on TikTok Shop". -- WHICH I ABSOLUTELY DID NOT. And when I clicked on the link the ticket says it's unappealable. It made me so mad that I spent the last 2 weeks creating my own designs, had already posted several videos and finally decided to put $$ into ads and THEN receive this nonsense, and it has the nerve to be unappealable!!!! Pissed me off so much that I immediately deleted my shop and am now trying to get my money back that has not yet been spent on ads! And it's a lot since it had only been a day and a half.

Pet Charmed

Nov 06, 2024  on Shopify

I havent been able to add funds , terrible. I ask for support and still waiting to get help.

LuvPretty

Nov 02, 2024  on Shopify

Our small business has faced serious challenges setting up on TikTok. This included our shop being dectivated for no reason at all - before we had even started trading on TikTok.

TrueWorth

Nov 01, 2024  on Shopify

KhalilOo_Store

Oct 02, 2024  on Shopify

it waz nice

Flint Clothing

Sep 25, 2024  on Shopify

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.

Cora Wear

Sep 17, 2024  on Shopify

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app

BooGlow

Sep 12, 2024  on Shopify

Took Forever to sync my product.

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