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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,719)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

L & M Kee, LLC

Aug 24, 2024  on Shopify

Be very careful of violating any Tiktok policies. They will shut your shop and withhold all the funds that they owe you regardless of whether you are in the right. Their Appeals process is unfair.

Sunshine & Daisies Customs Co.

Aug 23, 2024  on Shopify

Tik tok has made it such a hard platform to use. This is the third time that they’ve closed my store and I finally was invited to TikTok shop and had my Shopify my products ready to sync over and out of the blue. I woke up one morning and my shop was closed would not let me appeal it it said it was closed andFebruary this is August and for the last few months I’ve been selling on my business page and I was on TikTok shop all the sudden closed one morning and said had been since February it’s August btw now so a.i or whatever sucks Boone to ever talk to or no real help if you have an issue not even worth it at this point m about to give up

Hydro Floss

Aug 20, 2024  on Shopify

From The Heart UK

Aug 19, 2024  on Shopify

Absolute garbage

Outshine Gaming

Aug 18, 2024  on Shopify

Only available for US merchants

Pleea Cosmetics®

Aug 17, 2024  on Shopify

Objetivamente la aplicación es muy mala para un país como Colombia, no ves resultados, cuesta mucho el día y nunca sabes si la gente vio la campaña o no, no la recomiendo, no pierdan el dinero por lo menos en Colombia.

S.A.M.I.G

Aug 09, 2024  on Shopify

i cannot pair my shopify account with tiktok

Viridian Dice

Aug 08, 2024  on Shopify

Well, its been rejecting my ID verification saying my unaltered CC statements and bank statements are "Altered" again and again. They are downloaded straight from my bank (a major US bank)... So... Not sure whats up. Ive looked them over, they look fine. Ive tried 10+ times with different unaltered documents, doesnt matter. Sometimes it just rejects it saying they cant verify with no mention of altering. We've never had this issue with any other shops/platform. Not sure if this is some system/ai/computer error or some kind of incompetence on the human side because no one responds to tickets/emails over there. Might update if TT ever figures this out and fixes it.

Tonya 23 Experience Store

Aug 06, 2024  on Shopify

Once I get a chance to sell an item on tiktok i will tell you how it went...

Lunautics

Aug 05, 2024  on Shopify

Does not allow relinking of products and we cannot link our Tiktok products to their correct Shopify products. We have reached out to Tiktok many times regarding this problem and no one can help remove them. Only orders with linked products seem to show in our Shopify orders so we still have to constantly check Tiktok shop for new orders. Have tried deleting the app and reinstalling as well with no luck. Inventory does not sync correctly and app constantly asks you to map products that you cannot map because there is no way to unlink a previous product even if it was linked to an incorrect listing. Show old orders saying they require attention even though they have already been shipped.

Oliver & Company Montessori Toys

Jul 20, 2024  on Shopify

0 Stars App is BS. Can't get approved no matter what documents you upload and takes days to just get declined over and over again. Sucks! I don't recommend at all!

Furious Sauces

Jul 18, 2024  on Shopify

This app is horrible. It loads painfully slow. Inventory doesn't sync, product syncing is just a mess in general. Terribly designed.

Flyclothing LLC

Jul 17, 2024  on Shopify

We've been in business for over 22 years and probably have about 20 apps in our Shopify store. We advertise on every medium possible. We've never experienced so much difficulty or lack of support as we have with this application and regardless of what information we supply to their "support" team, we get no resolve. They want social security numbers, Tax IDs, all locations, all application information, etc. I just counted over 200 emails to support requesting assistance and support continues to provide circular and repetitive unhelpful responses.

My Store Progrest

Jul 16, 2024  on Shopify

Me siento estafado con esta aplicacion, necesito que los administradores de esta app me contacten y arreglen para hacerme un reembolso de mi dinero porque no me sirvio de nada y gaste serca de 100 dolares en menos de 3 dias. I feel scammed with this application, I need the administrators of this app to contact me and arrange to make me a refund of my money because it was of no use to me and I spent about 100 dollars in less than 3 days.

Booster

Jul 14, 2024  on Shopify

Not compatible with store in Romania

Coeur de la Mode

Jul 13, 2024  on Shopify

I connected this tiktok for my shop on shopify. Using correct email and phone number. When you log into tiktok account on the desktop with your correct email and phone number your shop doesn't exist and you have to start over with the registration. I notice that my shopify connection changes with tiktok sending data to another area. I notice that my logo changed on tiktok shopify and I get numerous account information to change. Yes, I have 2fa and all the security mumbo jumbo. Tiktok will sell your information send data that doesn't related to any of your items this is data theft. Watch out when deploying any kind of tiktok shop business to your shopify. Its not worth it. My thoughts when it was easy to do on shopify and sync i thought wow this is too good to be true and sure enough it is. All my products are originated and made in the usa now i see duplicates of similar products of mine on tiktok for less. I did a test to see where my traffic went, sure enough my shop has been re routed to another site. so I was losing out sales while the other site was gaining my traffic through this app. do not install this.

Allmartdeal

Jul 09, 2024  on Shopify

worst sales channel i ever tried so far. useless and please be careful sharing your data with them. they will drive your store to hell. scripts will make your site super slow. try elsewhere for better service

chopora

Jul 06, 2024  on Shopify

Silver Moon Bay

Jul 02, 2024  on Shopify

App is giving mixed messages and results .... I keep receiving emails telling me that my shop has been approved to sell apparel and I need to download the tik tok app in my shopify store to upload my catalog. I tried to do so in order to upload my catalog and received the message that my application was actually rejected but yet I was approved to purchase $70 a day advertising ( in a rejected shop) ?!?!?! Also, how do you reject a shop that has been in business over 20 years with my business license, EIN number and reseller certification all submitted ?!?! Very confusing and frustrating !!

NEFERZIZI

Jun 30, 2024  on Shopify

I would like to give your poor instruction A VERY BIG ZERO. Verifying My ID took days to be completed. it gave me anxiety and I was very stressed out. It has nothing to do with my intelligence as much as it has everything to do with your POOR INSTRUCTIONS. You should be clear about verification should happen with both a mobile and laptop, not one or another. Please try to give CLEAR INSTRUCTIONS, PREFERABLY STEP BY STEP INSTUCTIONS to avoid anxiety which is unnecessary. Thank you.

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