I havent been able to add funds , terrible. I ask for support and still waiting to get help.

Our small business has faced serious challenges setting up on TikTok. This included our shop being dectivated for no reason at all - before we had even started trading on TikTok.

it waz nice

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app

Took Forever to sync my product.

Same problem with TikTok it never approves your shop, all my documents are valid but it is the same thing over and over. Only app that we have this problem with.

Not a good platform to use. I tried several time to upload my information, it doesn't matter if its bills , driver licence, or passport. I've been charged over $200.00 bucks and have not even set up my account for advertising because I was waiting on approval. But each day that goes by it's another $50.00. And still haven't made a TikTok ad. I reached out for help and well that useless waiting for a reply. I sync my products and the indexing just plan sucks. With 418 error out of 682, I could not index even though it was indexed for Google and SEOAnt with 100% index with SEO. After i corrected all the indexing problems by category, it still wanted more information, and right now it's easier just to get out while I can and not pay for a service I'm not getting. If I could give no STARS I would do that!!!!!!!!!!!!!!~!~

gracias por la ayuda

Once a product is linked you cannot unlink it. Rubbish

Don't sell here. If you resell any authorized products, they will disable your store, allow no appeals, and keep your money for 90 days.

ce n'est passer facile a comprendre

Ads were not approved and they continue to take money out of my bank account so whenever you try contacting them there is no response but rather blatant disregard for someone's hard earned money.

Only costs, no benefits, confusing billing

A complete disaster—after connecting a shop, it can’t be disconnected, and there’s constantly an “rpc call error]}” message. Support can’t do anything other than suggest using incognito mode. My God, what a nightmare in the 21st century.

Products not syncing to Tiktok seller, we reinstalls their app 3 times. Endless talks to their TikTok support didn't help, I'm starting to think that TikTok are using bots for support

I have had a terrible experience integrating this app to my store.