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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,719)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Rcollc

Feb 18, 2025  on Shopify

its not working at all many glitches and i am super fustrated

Americanstyle

Jan 24, 2025  on Shopify

AdvanceLife Tech

Jan 22, 2025  on Shopify

Extrem Schlecht, unübersichtlich, nicht transparent. Ausser komische Rechnungen schicken, können die gar nichts

North Biomedical

Dec 23, 2024  on Shopify

We’ve had a terrible experience with this app. After identifying a major bug, documenting it in a video, and submitting countless support tickets to TikTok, we continue to receive copy-paste messages as if the issue were our fault for not knowing how to configure the app. We generate six figures in sales on TikTok Shop, and it’s unbelievable how we’ve been ignored and disregarded. This is no way to treat sellers.

Rizz Wear

Dec 18, 2024  on Shopify

uselessly difficult to open up a shop

Handmade’s Victim

Dec 17, 2024  on Shopify

Muy descontenta con esta aplicación, hice una campaña con un presupuesto de 30 € y me han cobrado lo que les parece, me siguen cobrando todos los días una cuota y he tenido hasta que cancelar la tarjeta porque no hay manera de ponerse en contacto con ellos. Si hay alguien de esta aplicación que me pueda ayudar, ayudar, lo agradecería

Modernised Collection

Dec 08, 2024  on Shopify

Stamen

Dec 01, 2024  on Shopify

This has been the most horrendous app. I thought meta's app was bad but this one wins. This app has ONE JOB! ONE. JOB. To connect shopify to tik tok. It has failed to do that in every single way possible so far. This app will NOT do the following: 1. Sync my warehouse info to tik tok shipping (I added 3x and opened support cases still nothing) 2. Connect my shopify to a tik tok business account (It kept telling me to create a business account it did this multiple times) 3. After I connected a business account and funded it, but it doesn't connect to shopify app so I cannot run any of the campaigns for ads I made in the shopify app 4. Now when I try to make a support ticket using my business center acccount ID, it tells me the ID doesn't exist. Horrible experience. Please fix this app.

Smile Store

Nov 29, 2024  on Shopify

very nice

PURRVANA

Nov 28, 2024  on Shopify

its not working well

VazSant Store

Nov 28, 2024  on Shopify

knknhv hvk xzgdfx ;l;lon

ANOTHER DIMENXION SOCIAL CLUB

Nov 25, 2024  on Shopify

Lo mas asqueroso que e intentado... Simplemente una perdida de tiempo. No volveré a intentar unirme a estos estafadores, para el dinero son rápidos pero no para darte acceso ni información, nefasto.

My Store

Nov 18, 2024  on Shopify

good open tiktok try start prouct busness myjoy g

City Crawl Adventures

Nov 17, 2024  on Shopify

While it's easy to install, the product syncing doesn't work at all. Shopify and TikTok are pointing fingers are each other, meanwhile no one can fix the issue. Very frustrating.

My Store

Nov 16, 2024  on Shopify

thank you

Ts1stShop

Nov 16, 2024  on Shopify

the admin an seller apps do not sync right. making it truly so difficult to to manage products. the apps need to be fixed big time.

Ophelion

Nov 15, 2024  on Shopify

ottima intuitiva

Degen Tees

Nov 12, 2024  on Shopify

Terrible. Won't allow me to link due to my account already being binded. It's not.

Leenzey

Nov 07, 2024  on Shopify

goodbuhpujhuiuhgukhgyuhgukhgg

My Store

Nov 06, 2024  on Shopify

The day after I deposited a bunch of money to start running Tik Tok Ads on my Shop, I suddenly get an email saying I have received a ticket with 6 violations for using "other creator's content on TikTok Shop". -- WHICH I ABSOLUTELY DID NOT. And when I clicked on the link the ticket says it's unappealable. It made me so mad that I spent the last 2 weeks creating my own designs, had already posted several videos and finally decided to put $$ into ads and THEN receive this nonsense, and it has the nerve to be unappealable!!!! Pissed me off so much that I immediately deleted my shop and am now trying to get my money back that has not yet been spent on ads! And it's a lot since it had only been a day and a half.

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