Taranker.Com Logo
Tidio ‑ Live Chat & AI Chatbot logo

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by Shopify

Reviews (1,073)

Overall rating
4.7

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Amsterdaze

Sep 20, 2025  on Shopify

Great app. Love that customer chats can come through to my iPhone

Save cam

Sep 20, 2025  on Shopify

Cooly Bikes

Sep 20, 2025  on Shopify

Game changer for customer chat! Tidio has been an absolute legend for our business. Super easy to set up, looks clean on our website, and the live chat feature keeps our customers happy. Love how it integrates with our existing systems and the mobile app means we can reply to customers even when we're out and about. The automated responses handle the basics perfectly, and when we need to jump in for a personal touch, it's seamless. Our customers appreciate the instant support, and honestly, it's made managing customer queries so much easier. Definitely recommend for any Aussie business wanting to step up their customer service game without the headache. Would recommend to: Small to medium businesses, e-commerce stores, anyone wanting better customer engagement Best feature: Mobile app and easy setup

Wineries Experience

Sep 20, 2025  on Shopify

super super

Everclothed™

Sep 19, 2025  on Shopify

One of good chat system that you will never leave it :)

The Original Baker

Sep 18, 2025  on Shopify

brilliant AI chat service. really helps us convert leads into customers. Highly recommended.

Theronomic

Sep 16, 2025  on Shopify

Very good app

Cliff & Pebble

Sep 16, 2025  on Shopify

Tidio has been fantastic for our business. The platform makes communication with customers simple, fast, and seamless. From live chat to automated responses, everything just works smoothly without any unnecessary complications. Their interface is intuitive, so our team was able to get up and running quickly without a steep learning curve. It’s also clear they put real thought into making customer conversations feel more personal and effective. Overall, Tidio has made a real difference in how we connect with our customers, and I highly recommend it to any business looking for a reliable and easy-to-use communication tool.

Digital Benefit

Sep 16, 2025  on Shopify

Awesome service... but very expensive!

La Salopette

Sep 16, 2025  on Shopify

Excellent 'adore

GX Golf Gloves

Sep 16, 2025  on Shopify

Speedshield Technologies USA

Sep 15, 2025  on Shopify

Perch Chairs & Stools

Sep 15, 2025  on Shopify

HØJ

Sep 15, 2025  on Shopify

Fantastic app!

R.MIN

Sep 15, 2025  on Shopify

Düftlein.de

Sep 14, 2025  on Shopify

Super vielfältige und schöne App. Leider ist der Preis ist etwas zu teuer, da man jedes extra separat bezahlen muss.

Adamand

Sep 13, 2025  on Shopify

Highly recommended

Lahtref

Sep 13, 2025  on Shopify

We use Tidio as our main communication and support tool, with great results. We highlight: - Centralized channels and real-time chat; - Automations that qualify leads and speed up responses; - Shopify E-commerce integration and scalability to support our growth. Suggestion: adding kanban-style sales funnels for WhatsApp would be a major differentiator, allowing us to track customers through each stage of the buying journey, align support with sales, and give teams more clarity. Tidio is already essential for our community relationship. With this extra feature, it could also become an even more strategic sales engine.

Audience Wonderland

Sep 12, 2025  on Shopify

amazing!

iCOM Electronics

Sep 12, 2025  on Shopify

Scroll to Top