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Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

Reviews (995)

Overall rating
4.6

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Scents Angel

Aug 14, 2025  on Shopify

VERA Guitars

Aug 14, 2025  on Shopify

Its been great! Super affordable, love the features and how easy it is to use

Shine Works Supply

Aug 14, 2025  on Shopify

Nice app, just started but seems good so far

DealByEthan.gay

Aug 13, 2025  on Shopify

I love how easy Tidio is. It was a breeze to setup in the first place years ago and when I want to tweak anything, it's easy as. The tech support team are also easy to deal with and that's why I highly recommend Tidio.

JOC Goods

Aug 13, 2025  on Shopify

Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.

Be Bliss Boutique

Aug 13, 2025  on Shopify

We are very happy with Tido, and as we have grown as a business they have easily grown with us. We have gotten to the point where the Lyro AI agent and flows are quite helpful to managing support.

BY DELUXE Chile

Aug 13, 2025  on Shopify

Buena solución para gestionar los chats en la tienda online y redes sociales. Centraliza todo el esfuerzo de atención al cliente en un solo canal

Growing Labs

Aug 13, 2025  on Shopify

We love this chat for our store. It is super easy to use and helpful.

Seth Michael

Aug 13, 2025  on Shopify

This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.

Pail Rabbit

Aug 13, 2025  on Shopify

Tidio has been a fantastic addition to our business. Their support team is always quick and super helpful, making the experience seamless. The live chat resolves most customer issues in real-time, keeping everything running smoothly. Highly recommend!

ecozoi

Aug 13, 2025  on Shopify

Orchid Republic Floral Boutique

Aug 13, 2025  on Shopify

Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.

Long Reef Surf Co

Aug 13, 2025  on Shopify

Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.

Linen & Fonts

Aug 13, 2025  on Shopify

A chat solution that’s quick to install and easy to manage Free option that’s actually useful Easy setup (no coding headaches) Possibility to scale with AI/chatbot features Good customer service & integrations

Simply Hammocks

Aug 13, 2025  on Shopify

love this app . its made us lots of sales and has lots of options. the online support is great too!

Este Candles

Aug 13, 2025  on Shopify

Lyro is pure genius. It took just a few hours to update it with learning sources on my website and after multiple tests, its been consistently resolving inquiries satisfactorily. I can't wait to scale and watch this really take control of my workflows.

STORM RIDES

Aug 13, 2025  on Shopify

Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now

RESIN

Aug 13, 2025  on Shopify

Really love this app.

FSProdukte

Aug 13, 2025  on Shopify

This app is really helping us generate actual sales! We've been using it for a short time, and the results are truly amazing!

Designix

Aug 12, 2025  on Shopify

excellent service

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