Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Reviews (1,126)

Overall rating

4.7

5

414
4

50
3

8
2

8
1

26

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Respire Perfume

Nov 04, 2025 on Shopify

Good app, I think its a bit too expensive but compared to competitors this one is the most advanced!

Luxury Patio Living

Nov 04, 2025 on Shopify

Easy to integrate and easy straight forward help

Caffeineandcurses

Nov 03, 2025 on Shopify

Still trying out the app..and so far so good. So easy to use and makes a better customer experience. Highly recommend.

kateprom

Nov 01, 2025 on Shopify

I like this APP, and use this for few years, it is a useful online chat APP.

PawfectPawz

Oct 31, 2025 on Shopify

Great for putting everything for customer service in one place.

The Essential Utensil

Oct 31, 2025 on Shopify

Great app. Easy setup. Fair Price

Ferramenta Grelli

Oct 30, 2025 on Shopify

Excellent

POP Packaging

Oct 30, 2025 on Shopify

Phin Coffee

Oct 30, 2025 on Shopify

really saved my time

TLDS Online

Oct 30, 2025 on Shopify

Just going through the installation and configuration process which so far is a breeze. Customer service was prompt and knew exactly what they were talking about

VOXO Watches®

Oct 30, 2025 on Shopify

Muito bom, o Lyro responde as perguntas de forma leve e bem embasado. Fácil de utilizar e implementar.

Injektor Hero

Oct 29, 2025 on Shopify

Sehr umfangreiche App. Bietet alles, was der Kundenservice brauch.

VILRITA

Oct 28, 2025 on Shopify

Beyond expectations!

Discover and Do

Oct 28, 2025 on Shopify

Great app, allows us to interact with customers and answer questions quickly

Injektor Hero

Oct 27, 2025 on Shopify

vogz121

Oct 26, 2025 on Shopify

AI is actually getting pretty good at answering customer questions. This has been a huge help in freeing our team up to focus on the more important customer

Vacuum Plus Canada

Oct 26, 2025 on Shopify

Moah Acessórios

Oct 26, 2025 on Shopify

Um novo funcionário para a loja! Até o momento, não tivemos problema e está sendo o melhor até agora. Bem didático e os clientes bem atendidos.

Vitali Skincare

Oct 24, 2025 on Shopify

The AI is actually getting pretty good at answering customer questions. This has been a huge help in freeing our team up to focus on the more important customer questions.

Bonded By Paws

Oct 23, 2025 on Shopify

The AI chatbot has completely transformed how I handle customer service, it responds instantly, helps customers find what they need, and solves issues even when I’m away. It’s freed up so much of my time, letting me focus on actually growing my business instead of being tied to support messages all day. If you’re running an online store, Tidio’s automation is worth every penny, it feels like having a full-time team member who never sleeps.