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Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

Reviews (1,970)

Overall rating
4.6

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

One stop pet store

Jun 15, 2024  on Shopify

Rose Boutique

Jun 14, 2024  on Shopify

good

Fit Piggy

Jun 13, 2024  on Shopify

After starting the trial, Tidio has been very helpful and welcoming. Great first experience!

dtfprint.me

Jun 10, 2024  on Shopify

Go On Sport

Jun 09, 2024  on Shopify

TRENDZ X

Jun 07, 2024  on Shopify

Fashrain™-Make your Summer Best

Jun 07, 2024  on Shopify

Essential for our customer service strategy. It's accurate, easy to install, and the customizable icon looks professional. Technical support is quick and efficient. Valuable tool.

White Lily Couture

Jun 04, 2024  on Shopify

Tidio has been amazing for us, the help desk staff are almost always available and have helped us immensely.

Strong Brand Social

Jun 03, 2024  on Shopify

good experience, live chat solved my issue. its a good app.

Heel

May 28, 2024  on Shopify

I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

AL-IHSAN

Apr 26, 2024  on Shopify

VR LIFE - Technology Game Store™

Apr 24, 2024  on Shopify

Muito bom !!! Gosto de mais do fato de ele fazer quase tudo!

boooro

Apr 23, 2024  on Shopify

very great app

AmberAwakens

Apr 20, 2024  on Shopify

Excellent, works well and performs amazingly for customer service

hmdropship

Apr 11, 2024  on Shopify

Heel

Apr 10, 2024  on Shopify

I would recommend this to other small businesses. Been using for a couple weeks now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Katuna

Apr 06, 2024  on Shopify

Circa Watch Labs

Apr 04, 2024  on Shopify

Very good customer service and has helped us convert more sales due to chatbots feature and AI customer service saves us time and efficiency for customer queries. Good app. been using for 5-6 months now

Wreythe's PokeShop

Apr 03, 2024  on Shopify

Fire Goddess

Apr 02, 2024  on Shopify

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