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Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

Reviews (995)

Overall rating
4.6

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

The Good Feet Store

Aug 28, 2025  on Shopify

Tidio is working well - its only new for us, its easy to navigate and set up

BOTAONE

Aug 28, 2025  on Shopify

Cindys Clean Cuisine

Aug 27, 2025  on Shopify

Great app and very easy to setup. It integrated AI seemlessly and is a valued addition to any ecommerce website.

DAME

Aug 27, 2025  on Shopify

Really good, even if on the expensive side - but clearly a lot of efficiencies to be had

The Artisan Rings

Aug 27, 2025  on Shopify

Very effective tool so far

My Turtle

Aug 26, 2025  on Shopify

Loved it!

Turkish Souq

Aug 26, 2025  on Shopify

Our website's customer chat support works flawlessly, is configurable, has quick answers and AI support is superb.

funbox.com.au

Aug 26, 2025  on Shopify

What a time saver! Instead of having to answer every chat, Tidio takes care of most chats without human interaction.

Bear Transfers

Aug 25, 2025  on Shopify

Q-Happiness LTD

Aug 25, 2025  on Shopify

its amazing App

apnidukaan.com

Aug 23, 2025  on Shopify

We’ve been using Tidio for a while now, and it’s made a big difference in how we connect with our customers. The setup was simple, and the dashboard is very easy to navigate, even for someone who’s not very technical. What I like most is that we can manage live chats and automated responses together. The chatbot handles common questions quickly, which saves us a lot of time, and when customers need extra help, we can jump into the chat right away. It also integrates smoothly with Shopify, which is a huge plus for us. Overall, Tidio has helped us respond faster, improve customer satisfaction, and make our support team’s job much easier. Definitely a tool worth having if you run an online business.

AMOUR Parfums

Aug 22, 2025  on Shopify

CEMHER MICROCEMENT AUSTRALIA

Aug 21, 2025  on Shopify

Excellent Resources for every Business

IK Organics

Aug 21, 2025  on Shopify

Tidio has been a game-changer for our Shopify store. The live chat and chatbot features are seamless, helping us engage customers instantly and recover abandoned carts effectively. Setup was quick, the interface is user-friendly, and support is responsive. A must-have app for building stronger customer relationships and boosting sales.

hyped.

Aug 21, 2025  on Shopify

awesome app that helped our business to evolute!

Knightsbridge Sleep Solutions

Aug 20, 2025  on Shopify

Embassy of Beauty

Aug 20, 2025  on Shopify

Highly recommend the app.

Infinite Wellness Hub

Aug 20, 2025  on Shopify

Great staff and great tool

Biosota US

Aug 19, 2025  on Shopify

JUST CONNECTIONS LLC

Aug 19, 2025  on Shopify

I Love the chat feature for my small business .

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