Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Reviews (1,073)

Overall rating

4.7

5

354
4

44
3

8
2

8
1

25

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

TopDog Nutrition

Oct 12, 2025 on Shopify

great app

Sample Packs by Soul Chemist

Oct 10, 2025 on Shopify

Me encanta esta aplicacion! La tasa de conversion es alucinante!!

Handrails Direct

Oct 10, 2025 on Shopify

Good app easy to setup and lots of options for setting up conversation flows only thing i would like to see an improvment for is to notify via email faster once the bot get stuck or if the user askes to speak to a human

Beet It Sport

Oct 10, 2025 on Shopify

iBOLT Mounts

Oct 09, 2025 on Shopify

Great so far. I really like the app

Linärie Appliances

Oct 07, 2025 on Shopify

Very useful

Zinus NZ

Oct 06, 2025 on Shopify

MundoCanino

Oct 06, 2025 on Shopify

Boblbee Sweden

Oct 06, 2025 on Shopify

Works great!

Ultimate Car Window Shades

Oct 06, 2025 on Shopify

Training the Lyro Agent is very simply. I used Chat GPT to help create the .csv file for FAQ's for our business in the required format and asked Chat GPT to go wide on certain keywords we were using to describe our porducts and vehciles that we make our products for i.e. colloquial names of vehicle models. It has worked fantastically well on chat.

John Clarke Sports Nutrition

Oct 06, 2025 on Shopify

Very useful. i run this store for a client and it has helped with customer service massively

TecHorns

Oct 05, 2025 on Shopify

TIDIO has been very easy to use and dynamic! We love it and it is helping us and our customers!

Fyre Direct

Oct 05, 2025 on Shopify

We have been using Tidio for 5 years. It has generated us 1000's of dollars in returns and we love the ease of use.

DreamHome GAMEROOMS

Oct 04, 2025 on Shopify

Tidio has been very helpful for our business and has been exactly what we needed to stay on top of customer inquiries in real time and provide the best service possible.

Blue Steel Jewelry

Oct 03, 2025 on Shopify

Best live chat app ever.

Wholistic House

Oct 02, 2025 on Shopify

So Good!

Neon Mfg.

Oct 02, 2025 on Shopify

We've been using Tidio for years. It's a must have to build customer confidence. Adding Lyro has been amazing. It does a better job than we do when answering questions. We love it.

Visionary Pet Foods

Oct 02, 2025 on Shopify

I got the app as it was recommended to me, specifically the AI Live Chat, Lyro. I am enjoying working with the app, as it is easy to use and reduces the time spent responding to customers. It is interesting to see how Lyro is learning more about our business. Give Tidio a shot. You'll be pleased you did. Waggy Tails, The Visionary Pet Team.

Greycoat Research

Oct 01, 2025 on Shopify

DeadLincolns

Oct 01, 2025 on Shopify

VERY QUICK AND INTUITIVE CHAT BOX. I'VE HAD NOT PROBLEMS WITH THE BOX SO FAR.