Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Reviews (1,966)

Overall rating

4.6

5

107
4

7
3

4
2

3
1

12

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

GoezPri

Oct 17, 2024 on Shopify

Vielen Dank an den Support Miguel unter anderem die bei offenen Fragen geholfen haben. Alles in allem eine App die ich weiter empfehlen kann.

The Vintage Compact Shop

Oct 17, 2024 on Shopify

Very good.

FABÉLLE

Oct 07, 2024 on Shopify

A superb customer service team, very patient in helping me out with my issues.

DUVET HOG

Oct 01, 2024 on Shopify

Always a help. Thanks so much.

RochesterRC.UK

Sep 24, 2024 on Shopify

Clothes Shelf

Sep 22, 2024 on Shopify

Miguel is very helpful, calm and friendly and professional

Have Haven

Sep 20, 2024 on Shopify

great app

Nupo SA

Sep 19, 2024 on Shopify

shout out to my man Arek for being such an angel 10/10

Myacra

Sep 17, 2024 on Shopify

I am proud to say that Tidio has excellent customer service and is an outstanding app.

Sales Resource Center

Sep 16, 2024 on Shopify

GeNext Hub

Sep 13, 2024 on Shopify

Its an app with great feature and helps in growing business.

Teto

Sep 12, 2024 on Shopify

The Serene Cat

Sep 10, 2024 on Shopify

Really effective support in my case with a very fast response time.

Kaabo USA Electric Scooter

Sep 05, 2024 on Shopify

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Embos

Sep 04, 2024 on Shopify

New to the service and going really well so far.

Adoring Cat

Sep 03, 2024 on Shopify

FAKE HOVERAir Store

Aug 20, 2024 on Shopify

Giggle & Purr

Aug 17, 2024 on Shopify

What a great App. Strongly recommend it

Velozzo

Aug 08, 2024 on Shopify

My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.

Litheli EU

Aug 08, 2024 on Shopify

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help