Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Reviews (995)

Overall rating

4.6

5

279
4

37
3

8
2

8
1

25

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Lahtref

Sep 13, 2025 on Shopify

We use Tidio as our main communication and support tool, with great results. We highlight: - Centralized channels and real-time chat; - Automations that qualify leads and speed up responses; - Shopify E-commerce integration and scalability to support our growth. Suggestion: adding kanban-style sales funnels for WhatsApp would be a major differentiator, allowing us to track customers through each stage of the buying journey, align support with sales, and give teams more clarity. Tidio is already essential for our community relationship. With this extra feature, it could also become an even more strategic sales engine.

Audience Wonderland

Sep 12, 2025 on Shopify

amazing!

iCOM Electronics

Sep 12, 2025 on Shopify

BBQ Kitchen Pros

Sep 11, 2025 on Shopify

Amazing experience and great app

Inko Horeca Accessories

Sep 11, 2025 on Shopify

Very convenient and functional app for customer communication. Easy Shopify integration, intuitive interface, and quick setup. The automated chatbots save a lot of time, and the ability to manage conversations from multiple channels (website, messengers, email) makes communication highly effective. Customer support is fast and professional. Highly recommended for anyone who wants to improve service quality and boost sales.

Kulinarische Schnitzeljagd

Sep 11, 2025 on Shopify

We are using Tidio since 1 year. We have a small team with 4 members. They are implementing new features on a regular basis. It is still not perfect. Some features are still missing for me, but they have improved a lot. What i really like is the integration with shopify and whatsapp.

Raja Rani Products

Sep 11, 2025 on Shopify

Kinect Card

Sep 11, 2025 on Shopify

Its really great for small businesses as the AI can manage a lot of FAQs allowing you to concentrate on sales

Gevity Rx Australia

Sep 11, 2025 on Shopify

awesome APP, easy to use, helping with sales already

Hello Wellness

Sep 10, 2025 on Shopify

I've been using Tidio for a few years, and I'm glad I did. Being able to quickly interact with visitors on the site is a game changer that has lead to conversions. Great app!

World Class Spas

Sep 10, 2025 on Shopify

Tidio is super easy to set up and makes my site feel professional. I like how customers can get quick answers or chat with me directly. The widget looks clean, customizable, and works well on mobile.

Towncelery

Sep 10, 2025 on Shopify

very good

SUNBELT

Sep 10, 2025 on Shopify

LOVE THIS APP! Easy to use and has been a great addition to our store

usacompressors.com

Sep 10, 2025 on Shopify

Great app and really simple to use and integrate on you site. The mobile app work just as well.

barcellossports

Sep 08, 2025 on Shopify

love it

Scotch Bonnet Outerwear

Sep 02, 2025 on Shopify

Misfit Garden

Aug 31, 2025 on Shopify

We love Tidio, the Lyro chatbot is an absolute lifesaver, svaes us so much time and effort answering FAQ's, our emails have reduced drastically.

Vitta Gold Cosmetics

Aug 31, 2025 on Shopify

Tidio is a really great customer service app, allowing you to manage most of your chat needs, connecting store live chat, IG Direct, FB Messenger, WhatsApp and e-mail. While they do offer a overall good AI chatbot, it could be smarter - don't really follow up the conversation previous context and don't improvise (like chatting to gpt). 9/10 app.

DMSTECHMART

Aug 30, 2025 on Shopify

La migliore app di chat/chatbot sul mercato

Pluscenter

Aug 29, 2025 on Shopify

very happy with it