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Customer reviews: Tidio Live Chat & AI Chatbots

Develop by TIDIO LLC

Reviews (1,929)

Overall rating
4.6

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Sales Resource Center

Sep 16, 2024  on Shopify

GeNext Hub

Sep 13, 2024  on Shopify

Its an app with great feature and helps in growing business.

Teto

Sep 12, 2024  on Shopify

The Serene Cat

Sep 10, 2024  on Shopify

Really effective support in my case with a very fast response time.

Kaabo USA Electric Scooter

Sep 05, 2024  on Shopify

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

Embos

Sep 04, 2024  on Shopify

New to the service and going really well so far.

Adoring Cat

Sep 03, 2024  on Shopify

FAKE HOVERAir Store

Aug 20, 2024  on Shopify

Giggle & Purr

Aug 17, 2024  on Shopify

What a great App. Strongly recommend it

Velozzo

Aug 08, 2024  on Shopify

My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.

Litheli EU

Aug 08, 2024  on Shopify

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help

Los Amigos Online

Aug 08, 2024  on Shopify

me gusto ucho y siento queestoy aprendiendo

HINOMI

Aug 07, 2024  on Shopify

The customer service of tidio is so good.

Pro Tan®

Aug 04, 2024  on Shopify

Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.

Vietnam Sales Insect

Aug 03, 2024  on Shopify

exactly what i need

F&M Distributor Work Shop

Jul 30, 2024  on Shopify

Home Leisure HQ

Jul 21, 2024  on Shopify

Basischemie

Jul 16, 2024  on Shopify

Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app. First app that is really worth some money.

Luxa Nutrition

Jul 14, 2024  on Shopify

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

Best4software

Jul 11, 2024  on Shopify

Great Tool

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