Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.
Key Strengths
Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.
Common Concerns
Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.
Final Thoughts
"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.
Sales Resource Center
Sep 16, 2024
on
Shopify
GeNext Hub
Sep 13, 2024
on
Shopify
Its an app with great feature and helps in growing business.
Teto
Sep 12, 2024
on
Shopify
The Serene Cat
Sep 10, 2024
on
Shopify
Really effective support in my case with a very fast response time.
Kaabo USA Electric Scooter
Sep 05, 2024
on
Shopify
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Embos
Sep 04, 2024
on
Shopify
New to the service and going really well so far.
Adoring Cat
Sep 03, 2024
on
Shopify
FAKE HOVERAir Store
Aug 20, 2024
on
Shopify
Giggle & Purr
Aug 17, 2024
on
Shopify
What a great App. Strongly recommend it
Velozzo
Aug 08, 2024
on
Shopify
My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.
Litheli EU
Aug 08, 2024
on
Shopify
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Los Amigos Online
Aug 08, 2024
on
Shopify
me gusto ucho y siento queestoy aprendiendo
HINOMI
Aug 07, 2024
on
Shopify
The customer service of tidio is so good.
Pro Tan®
Aug 04, 2024
on
Shopify
Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Vietnam Sales Insect
Aug 03, 2024
on
Shopify
exactly what i need
F&M Distributor Work Shop
Jul 30, 2024
on
Shopify
Home Leisure HQ
Jul 21, 2024
on
Shopify
Basischemie
Jul 16, 2024
on
Shopify
Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app.
First app that is really worth some money.
Luxa Nutrition
Jul 14, 2024
on
Shopify
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!