Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Reviews (1,127)

Overall rating

4.7

5

414
4

50
3

8
2

8
1

26

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

The Gut Tailor

Nov 28, 2025 on Shopify

Greater user interface and easy to use for beginners

Attilus Caviar

Nov 28, 2025 on Shopify

An effective tool, especially during peak season. We started using Flows, creating a complex menu and Q&A system, and now we've deployed Lyro AI. Lyro AI was fairly easy to train using data from our website. With Actions, customers can check the delivery status of their orders. The AI can also communicate in multiple languages, which is important to us.

cindysilverstudio

Nov 28, 2025 on Shopify

It's been very helpful for our business! Highly recommend.

Sportura

Nov 28, 2025 on Shopify

Very good app that is updated and answers my clients needs.

Circular

Nov 28, 2025 on Shopify

Helping a lot with decreasing volume

Lisa&Co.

Nov 27, 2025 on Shopify

Very easy to use.

Eden Garden Jewelry™

Nov 27, 2025 on Shopify

It's a great tool for boosting the sales! Loved seamless integration with Klaviyo via export to Shopify. If anything, I wish they had more flexible customization settings - having only one color for the chat button, home header area and message bubbles - is rather limiting.

SKALARKI electronics Ltd

Nov 26, 2025 on Shopify

We just started using it.... I can't explain why we didn't decided to use it earlier. We tested different solutions but Tidio seems to be most complex and complete solution for our business. Highly recommended app.

Tactical Gear Junkie

Nov 26, 2025 on Shopify

SkullCandy

Nov 26, 2025 on Shopify

It has help reduced a lot of common queries without any human interaction we really enjoy this product

Seed Cube

Nov 25, 2025 on Shopify

So far so good

tellastar.se

Nov 25, 2025 on Shopify

GN Universe

Nov 25, 2025 on Shopify

Jyker USA

Nov 23, 2025 on Shopify

Great app

Moneyclip.com

Nov 20, 2025 on Shopify

Tidio has been a great addition to my Shopify store. The setup was super quick, and the live chat + automated replies make customer support so much easier. The interface is clean, and everything works smoothly with Shopify. Really helpful app and highly recommended!

Pallavi Arts

Nov 20, 2025 on Shopify

Tidio is the Best chatbot in the world!!!!

Savile Row Company

Nov 19, 2025 on Shopify

It gives you affordable, AI-powered customer communication. Helps to streamline workflow.

LiquidGoldOne

Nov 18, 2025 on Shopify

Tidio has been very helpful for my store Liquid Gold 1 Therapy Oil.

Robin Ruth

Nov 17, 2025 on Shopify

The best AI livechat out there is TIDIO, I wish they can make their plan a little more affordable, however I love it as its the best app to collect emails via the interactive bot.

Mymindara.com

Nov 17, 2025 on Shopify

Robust and solves lots of use cases without much customization. Love it