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Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by Shopify

Reviews (1,127)

Overall rating
4.7

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Michael Rose

Dec 15, 2025  on Shopify

Great feature, easy to get started and helps us complete loads of leads

Tendeli- Ecuador

Dec 13, 2025  on Shopify

Fantastico

Lux Lamp Shades

Dec 12, 2025  on Shopify

Great App

ONE REC

Dec 12, 2025  on Shopify

Tidio m'aident à gérer les questions de mes clients en directe, et l'interface et très intuitive

Concrete Lab

Dec 12, 2025  on Shopify

We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.

180Compostable.cl

Dec 11, 2025  on Shopify

Me encanta, lo recomiendo 100% aún en versión gratis...ya veré como es con la versión paga...gracias ;)

Retrata mi Mascota

Dec 10, 2025  on Shopify

Me gusta que se pueda escalar el uso a medida de irlo necesitando sin gastar mucho desde el inicio.

Barata Aviation Parts

Dec 09, 2025  on Shopify

Estamos tendo uma excelente experiência com o Tidio, leva um tempo para configurar com as informações corretas a IA mas vale a pena investir tempo nisso.

Port Perry Handyman

Dec 09, 2025  on Shopify

The best chat app I've ever used, and getting better all the time!

Rebel Thinkers™ Publishing

Dec 08, 2025  on Shopify

Quantum Reality

Dec 07, 2025  on Shopify

Tidio mam podłączone do sklepu QRS i jestem super zadowolony. Aplikacja jest intuicyjna, szybko się integruje ze sklepem i realnie pomaga w obsłudze klienta – więcej pytań zamienia się w zamówienia. Bardzo doceniam automatyzacje i chatboty, które odciążają mnie i zespół. Z czystym sumieniem polecam!

Memas Dessert

Dec 06, 2025  on Shopify

I’ve been using Tidio for just a few days and I’m honestly impressed. The technology is perfect and incredibly smart. Lyro is now answering my emails, social media messages, and live chats with customers on my website — it’s truly a lifesaver. Super easy to install, super easy to manage. From day one, I handled more than 50 customer conversations smoothly, and Lyro managed everything in a very professional way. I can already see how powerful this is as a customer service solution. If you want to improve your customer support without stress, Tidio is a great choice. Highly recommended!

Noccioro

Dec 05, 2025  on Shopify

Utilizziamo Tidio sul nostro e-commerce e devo dire che è stata una delle scelte migliori degli ultimi anni. L’integrazione è semplice, l’interfaccia intuitiva e soprattutto l’automazione con l’IA Lyro è fenomenale. Lyro ha ridotto drasticamente il carico dell’assistenza clienti, gestendo in autonomia una grande quantità di richieste ripetitive e fornendo risposte rapide e precise. Il risultato? meno lavoro manuale per il team clienti più soddisfatti tempi di risposta praticamente immediati Un’app davvero completa e moderna, perfetta per chi vuole migliorare l’esperienza utente e ottimizzare il servizio clienti senza aumentare i costi. Consigliatissima!

Capital Golf

Dec 04, 2025  on Shopify

Easy to install

My Podologie

Dec 02, 2025  on Shopify

Je commande cette application !

Chef Chew's Kitchen

Dec 02, 2025  on Shopify

Tidioh has been great for our business and has generated over 12k in sales in the first 60 days. Simply, you get out of it what you put into it. So overall it's good, and we are still learning how to use the app.

Daixidreadology

Dec 01, 2025  on Shopify

很好用的插件,客服回复也很及时,有什么需要可以联系他们,很快就会解决

PrettyFancyNow, Inc.

Nov 30, 2025  on Shopify

Great Live chat and AI assistance any store can have. I love the feature.

MELODFY

Nov 29, 2025  on Shopify

I hope Tidio will stay with me and never disappoint, its a game changer in the ecom industry

Carplayspecialist.nl

Nov 28, 2025  on Shopify

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