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Reviews (1,044)
What Merchants Think
Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.
Key Strengths
- Efficient integration and ease of use with a low learning curve.
- AI chatbots that automate responses, saving time and effort.
- Strong support team, with specific praise for individuals like Arek and Miguel.
- Ability to enhance customer service and sales through immediate interaction.
- Wide range of features, including cross-platform functionality (e.g., iOS app).
- User-friendly interface with customizable features.
Common Concerns
- Perceived high cost associated with premium features such as branding removal and automation flows.
- Complaints of miscommunication through marketing tactics, particularly upselling strategies.
- Issues with login and functionality, leading to a frustrating user experience.
- Inefficient support in problem resolution and uninstallation processes.
- Confusion regarding tiered pricing models.
- Downtime and technical glitches affecting the app's reliability.
Final Thoughts
"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.