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Customer reviews: Thinkific ‑ Online Courses

Develop by Shopify

Reviews (16)

Overall rating
1.9

What Merchants Think

Merchants using "Thinkific ‑ Online Courses" express mixed feedback. Some users report positive experiences, highlighting the app's ease of use and effective Shopify integration that facilitates their online course offerings. However, others share significant concerns regarding customer support, unexpected costs, and account access issues, leading to dissatisfaction for a number of users.

Key Strengths

  • Seamless integration with Shopify.
  • Facilitates automatic course enrollment and management.
  • Flexibility and ease of use, even for users with limited technical skills.
  • Potential to significantly boost course sales and business income.
  • Strong support for interactive and tailored course offerings.

Common Concerns

  • Lack of reliable and responsive customer support.
  • Unexpected billing practices and costs for certain features.
  • Access and enrollment issues causing inconvenience for students.
  • Difficulties in canceling or downgrading subscriptions.
  • Account access problems and slow resolution of technical issues.

Final Thoughts

Overall, "Thinkific ‑ Online Courses" has the potential to be a beneficial tool for merchants aiming to expand their business through online courses. Its integration capabilities and user-friendly design are definite highlights. However, the app's success is heavily dependent on improvements in customer service, transparent pricing, and technical support to address the significant concerns raised by users.

Arati Mirji

Jan 19, 2023  on Shopify

Password sync between Shopify and Thinkific is not consistent. There are many times that this sync fails and people cannot find the content they are subscribed to despite being able to log in to the Shopify website successfully.

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