This app is bad, it's design for 5 years old kids. The app is old dated and this error always shows up when trying to connect your store. If the email you used on thinkific doesn't match your store's email, good luck Error authenticating your credentials. Make sure you are using site owner credentials.

AVOID! Regrettably, our recent experience with accessing course materials after purchasing has been unsatisfactory. Post-purchase, our students encountered an inability to access the materials, leading to a considerable setback in their learning journey. Despite our efforts to address this issue through numerous emails to customer service, we have yet to receive a resolution. As a result of this ongoing challenges, we are considering transitioning to Teachable to ensure a smoother and more reliable access to course materials for our students.

Thinkific used to be solid and I stayed around, trusting that they would get better. Joke's on me! Their $99 level that offers subscriptions/memberships? You can't actually SEE who's in your courses or membership, unless you upgrade for another $100/month (so, their $199/mo level). So if being able to, say, email updates to your students is important (even if you're willing to go outside of the app to set up an email, but need to see who's all still enrolled first), you literally can't. Unless, of course, you want to go student account by student account and see if each one happens to be in that course/membership. Additionally, if you want to downgrade your subscription, it's effective IMMEDIATELY. That means, if you've already paid for the month, you lose access and your money if you click that button. And if you're downgrading to a still-paid plan, you have to pay that on the spot. So you lose your money + access for the existing subscription, AND have to pay for your new subscription. There's no way around this, except to hope that you remember on your billing date (or very close to it), and handle it then. Support is terrible. They will send you "how to" articles that don't pertain to your situation or offer "solutions" that literally don't work. I honestly can't say how disappointed I am with this company - I wish I'd left a year ago, but I suppose the end of this month is the next best option.

Customer service? It's nonexistent! I made the mistake of using Thinkific for my primary course. I've been using them for nearly two years now, and suddenly my students aren't being enrolled in the course they paid for. Imagine how bad that looks on a business, when students put out hundreds of dollars for a course and can't access it. You'd think that in the case of a broken flow, I'd be able to manually enroll my students in the course. I can, if I pay $199 a month to have access to manual enrollment! I reached out to Thinkific through Shopify, and their automated system says someone will get back within 24 hours. It's been days! No response. I emailed again, the next day, no response. And when I tried reaching out through the Thinkific platform and going in circles with the help bot, I get met with the notice that support is only available at that low price of $199 a month! Kick rocks, Thinkific. I truly believe that this issue of broken enrollment was purposely done to force me back into the useless paid membership. I'd been paying that membership for over a year and recently downgraded because it served me no purpose. And just a few months after I downgrade, students can't enroll in my course. This is clearly a cash grab. There are way too many TRULY free platforms. Avoid this unethical company.

OUR ADMIN HAS BEEN LOCKED OUT FOR 3 DAYS. ZERO PLATFORM ACCESS. SLOW AND UNAVAILABLE IS THINKIFIC AND EVEN SLOWER TO RESOLVE AN URGENT ISSUE. Thinkific says login to chat with a live agent if you have a paid account, which you cannot do when you are locked out. We emailed twice during business hours with no response, but received one some 14 hrs later when the help desk was supposed to be closed - then crickets again. I'm wishing we had chosen another LMS platform. Not worth the price and headache so far.

Password sync between Shopify and Thinkific is not consistent. There are many times that this sync fails and people cannot find the content they are subscribed to despite being able to log in to the Shopify website successfully.

Thinkific integrates wonderfully with shopify! really helped us with transitioning from in-person workshops to online courses. So many easy apps and had it up and running in no time! Highly recommended!

I'm from South Africa and I have been using Thinkific for about a year now to host my interactive Maths program, which is aimed at improving the standard of Maths in my country. I have been impressed by the flexibility, ease of use and support provided by Thinkific. What's amazing to me is the assistance that I have received right from the beginning and ALL my concerns and questions have been addressed in detail and very professionally. Furthermore, the Shopify app that links with Thinkific has made my life so easy by enabling me to sell my Thinkific courses and getting paid in my clients' preferred currency. I will certainly continue using Thinkific in the future.

I have been using Thinkific to host my online courses (70+) for several years and was excited when they announced their integration with Shopify through this app. The courses integrate automatically and, although it did take some investigation and work to get it functioning, it now works great! The only Thinkific products that do not integrate automatically are "bundles" and memberships. I used Zapier to get those products integrated. I am thankful for this app so that I would not have the time or expense of using Zapier to do all of the product integrations. Using Shopify for my online store and shopping cart has made it easier for my customers to enroll in multiple products during one checkout, which has massively impacted my repeat purchases. If you're using Thinkific to host your courses and you want a more robust store and checkout experience for your customers, I highly recommend this app.

While it's a decent platform to host a course and has good capabilities, the customer service is appalling. Replies are condescending, they don't provide reasonable solutions to my issues (in one case, telling me to delete the app in order to stop being charged - without providing the correct instructions to downgrade to the free version). I've since been charged when I shouldn't have been (I had to upgrade to a basic plan to enrol students as it didn't integrate seamlessly with shopify). I had heard great things about it, however their customer service needs improving immensely.