A pain in the ssss to cancel this app!! Easy to install a nightmare to quit!!

AVOID! Regrettably, our recent experience with accessing course materials after purchasing has been unsatisfactory. Post-purchase, our students encountered an inability to access the materials, leading to a considerable setback in their learning journey. Despite our efforts to address this issue through numerous emails to customer service, we have yet to receive a resolution. As a result of this ongoing challenges, we are considering transitioning to Teachable to ensure a smoother and more reliable access to course materials for our students.

Thinkific used to be solid and I stayed around, trusting that they would get better. Joke's on me! Their $99 level that offers subscriptions/memberships? You can't actually SEE who's in your courses or membership, unless you upgrade for another $100/month (so, their $199/mo level). So if being able to, say, email updates to your students is important (even if you're willing to go outside of the app to set up an email, but need to see who's all still enrolled first), you literally can't. Unless, of course, you want to go student account by student account and see if each one happens to be in that course/membership. Additionally, if you want to downgrade your subscription, it's effective IMMEDIATELY. That means, if you've already paid for the month, you lose access and your money if you click that button. And if you're downgrading to a still-paid plan, you have to pay that on the spot. So you lose your money + access for the existing subscription, AND have to pay for your new subscription. There's no way around this, except to hope that you remember on your billing date (or very close to it), and handle it then. Support is terrible. They will send you "how to" articles that don't pertain to your situation or offer "solutions" that literally don't work. I honestly can't say how disappointed I am with this company - I wish I'd left a year ago, but I suppose the end of this month is the next best option.

Customer service? It's nonexistent! I made the mistake of using Thinkific for my primary course. I've been using them for nearly two years now, and suddenly my students aren't being enrolled in the course they paid for. Imagine how bad that looks on a business, when students put out hundreds of dollars for a course and can't access it. You'd think that in the case of a broken flow, I'd be able to manually enroll my students in the course. I can, if I pay $199 a month to have access to manual enrollment! I reached out to Thinkific through Shopify, and their automated system says someone will get back within 24 hours. It's been days! No response. I emailed again, the next day, no response. And when I tried reaching out through the Thinkific platform and going in circles with the help bot, I get met with the notice that support is only available at that low price of $199 a month! Kick rocks, Thinkific. I truly believe that this issue of broken enrollment was purposely done to force me back into the useless paid membership. I'd been paying that membership for over a year and recently downgraded because it served me no purpose. And just a few months after I downgrade, students can't enroll in my course. This is clearly a cash grab. There are way too many TRULY free platforms. Avoid this unethical company.

OUR ADMIN HAS BEEN LOCKED OUT FOR 3 DAYS. ZERO PLATFORM ACCESS. SLOW AND UNAVAILABLE IS THINKIFIC AND EVEN SLOWER TO RESOLVE AN URGENT ISSUE. Thinkific says login to chat with a live agent if you have a paid account, which you cannot do when you are locked out. We emailed twice during business hours with no response, but received one some 14 hrs later when the help desk was supposed to be closed - then crickets again. I'm wishing we had chosen another LMS platform. Not worth the price and headache so far.

I'm sure the app is fine itself but I'm not happy I was led to believe that the free version would be compatible with shopify. It is not. I am required to purchase Pro at $100 per month. I have already uploaded my entire course and am connecting it to shopify THEN I am told it'll cost me $100 per month, after I've already done all this work. Then customer service sends me a canned copy-n-paste reply and doesn't even acknowledge my concern. I'm not thrilled but I am roped into this now.