Customer reviews: TaxJar Sales Tax Automation

<h3>What Merchants Think</h3> <p>Overall, merchants have mixed feelings about "TaxJar Sales Tax Automation." While some appreciate its ability to simplify sales tax calculations and find it lifesaving for managing taxes efficiently, others express frustration mainly due to customer support issues and pricing concerns. Recent changes in service quality following the app's acquisition by Intuit have also been highlighted.</p> <h3>Key Strengths</h3> <ul> <li>Efficient at calculating and organizing sales tax, saving time and reducing stress.</li> <li>Highly appreciated for its AutoFile feature that automates the filing process.</li> <li>Considered essential for high-volume sales stores, offering peace of mind in tax management.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant issues with customer support, including slow response times and lack of helpfulness.</li> <li>Concerns about inaccuracies in tax calculations and resultant financial discrepancies.</li> <li>Frustration over rising subscription costs and lack of certification for certain tax services.</li> <li>Reported difficulties following Intuit acquisition, particularly in support services.</li> </ul> <h3>Final Thoughts</h3> <p>The overall reception of "TaxJar Sales Tax Automation" is divisive. While its capability to streamline sales tax processes and offer considerable convenience is highly valued by users, persistent customer support issues and pricing have caused dissatisfaction among many merchants. Despite these concerns, the app remains a crucial tool for some, thanks to its automation and organizational benefits.</p>

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Reviews (119)

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What Merchants Think

Overall, merchants have mixed feelings about "TaxJar Sales Tax Automation." While some appreciate its ability to simplify sales tax calculations and find it lifesaving for managing taxes efficiently, others express frustration mainly due to customer support issues and pricing concerns. Recent changes in service quality following the app's acquisition by Intuit have also been highlighted.

Key Strengths

Efficient at calculating and organizing sales tax, saving time and reducing stress.
Highly appreciated for its AutoFile feature that automates the filing process.
Considered essential for high-volume sales stores, offering peace of mind in tax management.

Common Concerns

Significant issues with customer support, including slow response times and lack of helpfulness.
Concerns about inaccuracies in tax calculations and resultant financial discrepancies.
Frustration over rising subscription costs and lack of certification for certain tax services.
Reported difficulties following Intuit acquisition, particularly in support services.

Final Thoughts

The overall reception of "TaxJar Sales Tax Automation" is divisive. While its capability to streamline sales tax processes and offer considerable convenience is highly valued by users, persistent customer support issues and pricing have caused dissatisfaction among many merchants. Despite these concerns, the app remains a crucial tool for some, thanks to its automation and organizational benefits.

Mynk

May 03, 2018 on Shopify

Taxjar is worth every penny. By helping us put our US taxes on autopilot, we can focus time instead on our business. Autofile is easy to setup, and once you've linked up your Shopify or Amazon channels, it'll automatically start pulling in all the data and calculate how much taxes you owe. It's a no-brainer, and hugely helpful.

Great Soles

Nov 28, 2017 on Shopify

Tax jar was really amazing. Fantastic customer service and support. Explains all issues as often as needed and offers a variety of options in dealing with tax issues.

Sheephead

Nov 17, 2017 on Shopify

TaxJar makes paying sales tax extremely easy and hassle free. The customer service is why I'm taking the time to leave a review. A few months back our State Department of Revenue made an error that resulted in an incorrect payment. I notified TaxJar and they took the time to contact them and solve the problem. I really appreciate TaxJar going above and beyond to help a small business function. I would recommend them to anybody with an ecommerce business!

Hennessy Puzzles

Nov 14, 2017 on Shopify

I don't know how I would be able to file sales tax forms in all the states I need to without an app like taxjar. I have been using it for two years now....great customer service too.

Laurmeskincare

Jul 31, 2017 on Shopify

I've been using TaxJar for several months and wanted to use their AutoFile service. TaxJar's numbers didn't fully match what Shopify had. It was a whopping $2 off, but it was off. I had brought over some sales pre- TaxJar. I emailed them with a screenshot of what I had. Got a very prompt email response saying they would look into it.. Got a second email response within next to no time with an explanation. They adjusted what they had, and they filed my sales tax return without a hitch. So easy!

Sugoi Shirts

Jun 18, 2017 on Shopify

This app is a LIFE SAVER. Must have for any store with high volume sales. Saves so much valuable time and headaches when it comes to filing sales tax.

Daily Nutrition

Jan 23, 2014 on Shopify

Great app. Paying sales tax and getting it organized is one of our least favorite things to deal with. Tax Jar simplifies it perfectly.

Coffee Joulies™

Aug 28, 2013 on Shopify

TaxJar provides a very simple service that saves me hundreds of dollars a year. Now I don't worry at all about filing my sales tax. Huge headache alleviated.