Customer reviews: TaxJar Sales Tax Automation

<h3>What Merchants Think</h3> <p>Overall, merchants have mixed feelings about "TaxJar Sales Tax Automation." While some appreciate its ability to simplify sales tax calculations and find it lifesaving for managing taxes efficiently, others express frustration mainly due to customer support issues and pricing concerns. Recent changes in service quality following the app's acquisition by Intuit have also been highlighted.</p> <h3>Key Strengths</h3> <ul> <li>Efficient at calculating and organizing sales tax, saving time and reducing stress.</li> <li>Highly appreciated for its AutoFile feature that automates the filing process.</li> <li>Considered essential for high-volume sales stores, offering peace of mind in tax management.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant issues with customer support, including slow response times and lack of helpfulness.</li> <li>Concerns about inaccuracies in tax calculations and resultant financial discrepancies.</li> <li>Frustration over rising subscription costs and lack of certification for certain tax services.</li> <li>Reported difficulties following Intuit acquisition, particularly in support services.</li> </ul> <h3>Final Thoughts</h3> <p>The overall reception of "TaxJar Sales Tax Automation" is divisive. While its capability to streamline sales tax processes and offer considerable convenience is highly valued by users, persistent customer support issues and pricing have caused dissatisfaction among many merchants. Despite these concerns, the app remains a crucial tool for some, thanks to its automation and organizational benefits.</p>

View info

Reviews (119)

Overall rating

3.1

5

8
4

1
3
2
1

8

What Merchants Think

Overall, merchants have mixed feelings about "TaxJar Sales Tax Automation." While some appreciate its ability to simplify sales tax calculations and find it lifesaving for managing taxes efficiently, others express frustration mainly due to customer support issues and pricing concerns. Recent changes in service quality following the app's acquisition by Intuit have also been highlighted.

Key Strengths

Efficient at calculating and organizing sales tax, saving time and reducing stress.
Highly appreciated for its AutoFile feature that automates the filing process.
Considered essential for high-volume sales stores, offering peace of mind in tax management.

Common Concerns

Significant issues with customer support, including slow response times and lack of helpfulness.
Concerns about inaccuracies in tax calculations and resultant financial discrepancies.
Frustration over rising subscription costs and lack of certification for certain tax services.
Reported difficulties following Intuit acquisition, particularly in support services.

Final Thoughts

The overall reception of "TaxJar Sales Tax Automation" is divisive. While its capability to streamline sales tax processes and offer considerable convenience is highly valued by users, persistent customer support issues and pricing have caused dissatisfaction among many merchants. Despite these concerns, the app remains a crucial tool for some, thanks to its automation and organizational benefits.

Madison + Mallory

Feb 04, 2025 on Shopify

*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!

Minus33 Merino Wool Clothing

Jan 08, 2025 on Shopify

BROKE DONT PURCHASE Broken as of Jan 2025 do not renew or install

Lemyn

Feb 18, 2024 on Shopify

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

Hemp Chewz

Jan 28, 2024 on Shopify

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

PineTales®

Jan 07, 2024 on Shopify

Horrible Support. Based in India. Canned Responses, Zero interest of helping you resolve problems with THEIR APP.

American Farmhouse Bowls

Sep 18, 2023 on Shopify

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

Tour Striker Inc

Jul 25, 2023 on Shopify

The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.

West Coast Goalkeeping

Mar 15, 2021 on Shopify

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee