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Customer reviews: TaxJar Sales Tax Automation

Develop by TaxJar
<h3>What Merchants Think</h3> <p>Overall, merchants have mixed feelings about "TaxJar Sales Tax Automation." While some appreciate its ability to simplify sales tax calculations and find it lifesaving for managing taxes efficiently, others express frustration mainly due to customer support issues and pricing concerns. Recent changes in service quality following the app's acquisition by Intuit have also been highlighted.</p> <h3>Key Strengths</h3> <ul> <li>Efficient at calculating and organizing sales tax, saving time and reducing stress.</li> <li>Highly appreciated for its AutoFile feature that automates the filing process.</li> <li>Considered essential for high-volume sales stores, offering peace of mind in tax management.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant issues with customer support, including slow response times and lack of helpfulness.</li> <li>Concerns about inaccuracies in tax calculations and resultant financial discrepancies.</li> <li>Frustration over rising subscription costs and lack of certification for certain tax services.</li> <li>Reported difficulties following Intuit acquisition, particularly in support services.</li> </ul> <h3>Final Thoughts</h3> <p>The overall reception of "TaxJar Sales Tax Automation" is divisive. While its capability to streamline sales tax processes and offer considerable convenience is highly valued by users, persistent customer support issues and pricing have caused dissatisfaction among many merchants. Despite these concerns, the app remains a crucial tool for some, thanks to its automation and organizational benefits.</p>
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Reviews (119)

Overall rating
3.1

What Merchants Think

Overall, merchants have mixed feelings about "TaxJar Sales Tax Automation." While some appreciate its ability to simplify sales tax calculations and find it lifesaving for managing taxes efficiently, others express frustration mainly due to customer support issues and pricing concerns. Recent changes in service quality following the app's acquisition by Intuit have also been highlighted.

Key Strengths

  • Efficient at calculating and organizing sales tax, saving time and reducing stress.
  • Highly appreciated for its AutoFile feature that automates the filing process.
  • Considered essential for high-volume sales stores, offering peace of mind in tax management.

Common Concerns

  • Significant issues with customer support, including slow response times and lack of helpfulness.
  • Concerns about inaccuracies in tax calculations and resultant financial discrepancies.
  • Frustration over rising subscription costs and lack of certification for certain tax services.
  • Reported difficulties following Intuit acquisition, particularly in support services.

Final Thoughts

The overall reception of "TaxJar Sales Tax Automation" is divisive. While its capability to streamline sales tax processes and offer considerable convenience is highly valued by users, persistent customer support issues and pricing have caused dissatisfaction among many merchants. Despite these concerns, the app remains a crucial tool for some, thanks to its automation and organizational benefits.

Madison + Mallory

Feb 04, 2025  on Shopify

*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!

Lemyn

Feb 18, 2024  on Shopify

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

Hemp Chewz

Jan 28, 2024  on Shopify

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

PineTales®

Jan 07, 2024  on Shopify

Horrible Support. Based in India. Canned Responses, Zero interest of helping you resolve problems with THEIR APP.

American Farmhouse Bowls

Sep 18, 2023  on Shopify

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

Tour Striker Inc

Jul 25, 2023  on Shopify

The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.

West Coast Goalkeeping

Mar 15, 2021  on Shopify

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee

Mynk

May 03, 2018  on Shopify

Taxjar is worth every penny. By helping us put our US taxes on autopilot, we can focus time instead on our business. Autofile is easy to setup, and once you've linked up your Shopify or Amazon channels, it'll automatically start pulling in all the data and calculate how much taxes you owe. It's a no-brainer, and hugely helpful.

Great Soles

Nov 28, 2017  on Shopify

Tax jar was really amazing. Fantastic customer service and support. Explains all issues as often as needed and offers a variety of options in dealing with tax issues.

Sheephead

Nov 17, 2017  on Shopify

TaxJar makes paying sales tax extremely easy and hassle free. The customer service is why I'm taking the time to leave a review. A few months back our State Department of Revenue made an error that resulted in an incorrect payment. I notified TaxJar and they took the time to contact them and solve the problem. I really appreciate TaxJar going above and beyond to help a small business function. I would recommend them to anybody with an ecommerce business!

Reviv Serums

Nov 15, 2017  on Shopify

It sure takes a load off of calculating taxes for California. It's a bit pricey for having just one nexus maybe, but a lifesaver in general. Thanks from all of us at https://revivserums.com -- none of us like to do accounting work!

Hennessy Puzzles

Nov 14, 2017  on Shopify

I don't know how I would be able to file sales tax forms in all the states I need to without an app like taxjar. I have been using it for two years now....great customer service too.

Laurmeskincare

Jul 31, 2017  on Shopify

I've been using TaxJar for several months and wanted to use their AutoFile service. TaxJar's numbers didn't fully match what Shopify had. It was a whopping $2 off, but it was off. I had brought over some sales pre- TaxJar. I emailed them with a screenshot of what I had. Got a very prompt email response saying they would look into it.. Got a second email response within next to no time with an explanation. They adjusted what they had, and they filed my sales tax return without a hitch. So easy!

Sugoi Shirts

Jun 18, 2017  on Shopify

This app is a LIFE SAVER. Must have for any store with high volume sales. Saves so much valuable time and headaches when it comes to filing sales tax.

Daily Nutrition

Jan 23, 2014  on Shopify

Great app. Paying sales tax and getting it organized is one of our least favorite things to deal with. Tax Jar simplifies it perfectly.

Coffee Joulies™

Aug 28, 2013  on Shopify

TaxJar provides a very simple service that saves me hundreds of dollars a year. Now I don't worry at all about filing my sales tax. Huge headache alleviated.

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