Synder helps me enormously by simplifying the process of reconciling payments from Shopify and PayPal into my Xero accounting platform. Before Synder it was an almost impossible manual process, but with Synder it's a simple one-click process. Setup would have been complicated for me, but the Synder support team did it all for me. Could not have been easier. And when needed, Synder support were both responsive and helpful in helping me through additional setup issues where my lack of knowledge was the limiting factor!! Yes, it's a little expensive, but if I think of what I'd have to do if I didn't have Synder - well, it would be impossible! Recommended.

Good app and does what it should. A bit expensive and could use a couple more feature to tailor it to your exact needs but overall very happy.

We started using Synder to sync Shopify, Stripe, and QuickBooks Online. For six months, it functioned as advertised, and in January, we committed to an annual plan to cut down on monthly costs. It seemed like a safe decision—until February. That’s when Synder quietly removed one of the core features we relied on: syncing Stripe transactions into three parts (Invoice, Payment, and Stripe Fee). This setup was essential for clean accounting in QuickBooks. Without warning, Synder changed this to a single Sales Receipt with a Stripe Fee, which disrupted our workflow and forced us to process every Stripe transaction manually. We immediately contacted customer support. For weeks, they deflected, citing back-and-forths with their technical team. Eventually—after over a month—they admitted the feature would not be returning. At this point, Synder no longer met the use case we paid for. We asked for a refund. It was escalated to their billing team. That was three months ago. Since then, we’ve followed up every few weeks and received the same canned reply: “It’s with the billing team, they’ll get back to you soon.” They haven’t. Not once. We’ve now lost hundreds of hours manually reconciling transactions due to their feature change. Synder continues to ignore our refund request while keeping us locked into an annual plan for a product that no longer serves its advertised purpose. The issue here isn’t just the missing feature—it’s the complete lack of accountability and basic customer service. If your business depends on consistent, reliable accounting integrations and transparent communication, Synder is not a company you can afford to trust. Avoid annual contracts. Avoid this tool if your workflows depend on stability.

Great software and even better customer service team. Clarissa was extremely helpful in quickly resolving and issue and helping me adjust our settings so it doesn't keep happening. Thanks!

Great App, has saved me so much time and money, I had a slight issue, which was my own fault and Veronika helped me solve swiftly.

Clarissa helped resolve a sync classification issue between Shopify and QBO. We started a second store and were having issue with separating transactions for each store. Her support was very helpful and will save us a lot of time going forward in managing the books in QBO. Thanks Clarissa

Effortless Syncing and Seamless Bookkeeping! Synder has been an absolute game-changer for our business! We use it to sync Shopify sales, fees, taxes, inventory, and customers with Xero Online, and it works like a charm. The setup was super easy and took less than 15 minutes. Synder supports multiple platforms, and its auto-sync feature has saved us so much time, especially with daily reconciliations. The flexibility of syncing daily summarized entries or each individual sale gives us complete control, and the ability to import years of historical transactions with duplicate protection is an incredible feature. Highly recommended for Shopify merchants or anyone needing a seamless integration with Xero. The only downside is the pricing. Hopefully they consider repricing for importing historical records.

Snyder has been a time saver for our business. The integration is accurate, detailed, and saves hours a month. The system was able to get my company's gross revenues and allow me to see fees and taxes easier. Big shoutout to George from the support team, he has helped me a few times now and has always resolved my issues during our calls.

Synder has completely transformed how I manage my accounting tasks. Its seamless integration has significantly reduced the time spent on manual tasks by automating them. The system's intuitive interface makes it easy to navigate, even for non-technical users. I recently needed help, and Natalie assisted me tremendously. She was patient and knowledgeable. In today's world, good customer support and care are hard to come by, so this definitely earns Synder extra stars. Thank you, Natalie. I will wait for the Synder team to create an integration so that QB inventory increases as Shopify inventory increases. I'm keeping my fingers crossed. Apart from that, they are great.

Incredible Tool for Streamlining Accounting Processes! Synder has been a game-changer for my Shopify store! The app is incredibly intuitive, and the support team is responsive and knowledgeable. I love how it syncs data across multiple platforms, ensuring that everything is accurate and up to date. If you're looking for a reliable and efficient accounting solution for your Shopify store, I highly recommend Synder!

Synder has been an absolute game-changer for my accounting needs! The integration is seamless, and it has saved me so much time by automating tasks that used to take hours. The system is intuitive and easy to navigate, even for someone who isn't a tech expert. A special shoutout to Clarissa from customer support—she's incredibly helpful and always quick to respond. Clarissa guided me through the setup process with patience and expertise, making sure everything was working perfectly. Her support made the whole experience even better. Highly recommend Synder to anyone looking to streamline their accounting process!

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Clarissa from the Synder Support Team, and she truly went above and beyond to solve my issue. I needed to direct taxes to different accounts for AZ and CA. Clarissa provided a creative and effective workaround that allowed me to achieve my goal. She patiently walked me through the process of disabling the Apply Taxes setting in Synder and creating rules to map taxes to the correct accounts in QBO. Her instructions were clear and easy to follow, and she even tested the solution on her end to ensure it would work for me. Clarissa's dedication to finding a solution and her thorough explanations made a significant difference. Thanks to her, my accounting process is now streamlined and accurate. I highly recommend Clarissa and the Synder Support Team for their exceptional service and problem-solving skills!

Very happy with the support we received, especially from Lana S - who was always very quick to respond despite the time difference, and the quality customizations provided by Andrew. I appreciate that they always had a sense of urgency and even responded on a weekend. The team even kept us posted after a few days so I was confident that I didn't have to chase them up, which was refreshing! It took some time for us to customize our integration with Xero (as we have some specific requirements) and we had to try quite a few settings to get it right, but it's pretty much flawless now. It may not be the prettiest looking but it offers an advanced level of configuration within the app which achieves almost everything we need and saves so much time on bookkeeping. Highly recommended for the time savings, reliable automation and excellent support!

It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business. We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute. I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.

I used Synder as our first bridge from Shopify to QuickBooks, worked great, due to our company moving to QuickBooks Commerce which was unexpectedly retired, we needed a solution to manage our data. After so many failed attempts to move our data, even from QB Online to QB Enterprise, the data would not import. Always failed after hours of wasted time, until we came across the Synder App and their Business Importer/Exporter. Easy quick setup and fast results. Darya from support was spot on during setup, with fast response time! Great app!

Let me tell you about Synder and how it’s totally transformed the way I run my business. This app is like having a trusty sidekick for all the nitty-gritty but super important tasks, freeing me up to focus on the fun stuff. With Synder, everything from sales and refunds to fees and shipping is handled smoothly. If you're new to the game, like I was, definitely check out their YouTube channel. Their videos are like treasure maps for navigating the platform. And don't skip the free web demo – it's your chance to get all your burning questions answered before you jump in. Then, take advantage of the 15-day free trial to see the magic for yourself. Before my trial ran out, I knew Synder was the real deal. I splurged on an hour of private screen sharing help, and let me tell you, it was worth every penny. It saved me a ton of headaches and boosted my confidence, especially with confirming all my mappings and fixing some errors on my QuickBooks Desktop. After that, I stuck with Synder for a few more weeks and even scheduled another session to tackle any lingering questions. Huge shoutout to George, my customer service superhero. He was there every step of the way, patient and always ready to help. It was nice to have an assistant assigned to you from day one! Sure, there are other options out there, but Synder is top-notch – and budget-friendly too. And George? He's the real MVP, no contest. Thanks to Synder, running my business has become a breeze, and I couldn't be happier.

Be very careful, if you are thinking of using Synder - it could cause more problems than it solves, and can be incredibly unreliable: we've been using Synder for just over a year, to connect Shopify to Xero, as it had a functionality we could not find elsewhere. But in that time we have had 3 or 4 major incidents, where Synder has created massive accounting issues. Often, these issues seems to happen following Synder 'updating' something, presumably from not checking for bugs properly. For example the latest issue saw Synder not create invoices for £4700 of orders, and instead applied the value of these orders as payments on unpaid invoices, so removing over £9000 of sales from our cashflow and accounts; it took me 2 days at the worst possible timing to manually fix the accounts. Or a previous incident, when in trying to fix another issue, their support ended up duplicating a few months worth of certain invoices (not helpful when you use direct debits..). It has basically been horribly unreliable; everything can be working fine for weeks or months, and then all of a sudden some change or perhaps an update occurs and a bug (not that Synder will ever call it what it is) will have been created, and the key question is how log does it take for you to discover, and what havoc will it have caused in the meantime! It often feels like you are Beta testing Synder, and paying for the privilege... And what refund will you get from Synder for the wasted days, the lost income, and the hit to your credibility with your customers, not to mention the stress of having your accounts messed up? Frighteningly little, they will likely offer you a handful of 'sync's' , whilst charging a substantial amount for the app, and rarely parting with a penny of what you have paid. If I knew what I know now, I would have never started using Synder; but you build your systems around the use of such things, and it takes planning and effort to redesign how your business operates. It holds great promise Synder, on paper, but in our experience it has been costly, incredibly unreliable at times, and Synder seems to care little about the effect of bugs on customers.

The perfect solution to sync Shopify sales into QB Online as a UK-based business. Excellent customer service. Sally took the time to assist me in setting up unique tax codes for varying products in our shop. She was patient, knowledgeable and took the time to ensure I understood each step required to implement the solution.

We tried using this app in our Shopify store for over a year but could not get it to sync properly and it has been a nightmare reconciling our books. After many attempts with their tech support, we were forced to find an alternative solution, which is much less expensive and has been working like a charm from the minute we installed it. To add insult to injury, Synder will not reimburse us for the 11 months this year we will not be using their app. What a waste of time and money.

Amazing Experience, the App functionality is beyond expectation and they got a very helpful support team specially my experience with Andrew went exceptionally well