Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (854)

Overall rating

4.6

5

150
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10

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

ThirdLove

Jun 29, 2024 on Shopify

JOHN B was very helpful and thoroughly answered my question quickly.

*Subtext

Jun 25, 2024 on Shopify

Nikki was amazing, quick to reply and very clear!

Connected Apparel

Jun 23, 2024 on Shopify

JOHN B was very helpful and thoroughly answered my question quickly.

Drink Dry

May 09, 2024 on Shopify

The support was really good and helpful Thanks for Gabriel S who solved my issue in a few minutes

Claywares

Apr 18, 2024 on Shopify

So far so good

Lolitas&L

Apr 03, 2024 on Shopify

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Orisha Beauty

Feb 14, 2024 on Shopify

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Plant de Terra

Feb 01, 2024 on Shopify

This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.

Piedmont Pennies

Jan 25, 2024 on Shopify

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Tiel Energy pouches

Jan 03, 2024 on Shopify

Great app. I've installed both the "rewards bar" and the referral widget. Really a great way to engage costumers and the overall LTV. Just got off the chat with Gabriel at their support chat with an issue I was having with the rewards bar. Gabriel helped me right away. Would really recommend this app to other e-commerce that would like to start their LTV journey.