Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (855)

Overall rating

4.6

5

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4

9
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1
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9

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Pair of Thieves

Aug 14, 2024 on Shopify

Super happy with the platform, support, and all-around experience with Yotpo Loyalty and Rewards.

JoJo Loves You

Aug 14, 2024 on Shopify

Can't recommend Yatpo Customer Service enough. I've chatted with them three... YES THREE TIMES.... and each time the service was better than the last. Everyone I spoke with was kind, knowledgable, efficient and persistent in helping to troubleshoot my issues. 11/10 recommend

LSKD US

Aug 14, 2024 on Shopify

We have had the pleasure of working closely with Yotpo to assist with our Community Experience. They have been absolutely wonderful with assisting us in all areas and concerns we have. Jeff Q is a superstar when required support, they jump straight in to help us with no fuss.

Kumi

Aug 12, 2024 on Shopify

John B was the best! so helful in a few minutes he sorted everything out with so much kindness. tnx:)

purlisse

Aug 11, 2024 on Shopify

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

Ally Fashion

Aug 10, 2024 on Shopify

John B replied quickly ! pro service

Billabong AU

Aug 05, 2024 on Shopify

Thanks for prompt help John B!

Creswick Wool

Aug 04, 2024 on Shopify

John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!

Redhead Revolution

Jul 31, 2024 on Shopify

I reached out for help and Maritel S. was so patient and so helpful! I asked a lot of questions and she answered all of them. Thank you!

Lazynoon

Jul 30, 2024 on Shopify

Technical Support Service is great, thanks Gabriel! Very efficiency!

686.com

Jul 23, 2024 on Shopify

I had a question about account information, and Alsher C was incredibly helpful in assisting me to resolve the issue. 10/10 would recommend.

Awe Inspired

Jul 22, 2024 on Shopify

I so appreciate John B's assistance!

The Urban + The Mystic

Jul 21, 2024 on Shopify

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

Naked Foods

Jul 20, 2024 on Shopify

Kudos to John B. He was efficient in providing solutions and workarounds.

Purebaby

Jul 20, 2024 on Shopify

Cristina is always so helpful and works so fast!

Ally Fashion

Jul 17, 2024 on Shopify

John B replied quickly !

Knobby Underwear

Jul 14, 2024 on Shopify

My issues & requests are always dealt with quickly! Thank you Yotpo Support!

LSKD

Jul 05, 2024 on Shopify

John B replied quickly and looked into the issue within minutes! Thanks John B

Olga de Polga

Jun 30, 2024 on Shopify

Great help from JOHN B this morning. Thanks for the quick assistance.

ThirdLove

Jun 29, 2024 on Shopify

JOHN B was very helpful and thoroughly answered my question quickly.