Taranker.Com Logo
Yotpo: Loyalty Rewards Program logo

Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Shopify

Reviews (920)

Overall rating
4.7

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Ron Dorff

Jun 04, 2025  on Shopify

Customer support is always available with good service. Thank you to the Yotpo team and John B on our latest exchange!

Melinda Maria Jewelry

Jun 02, 2025  on Shopify

Alsher C was of great assistance. As both of us being CS reps, we were able to help the client both on our parts. Great team work!

Earl of East

May 29, 2025  on Shopify

Nyle M. was very helpful with our query!

BitterLiebe

May 28, 2025  on Shopify

John B. was helping me very fast and find a good solution!

Gisou EU

May 27, 2025  on Shopify

John B helped a lot! Fast and effective customer service!

MODELONES

May 27, 2025  on Shopify

The help was provided in a timely manner. Special thanks to Nyle M. for help.

P.J. Salvage

May 22, 2025  on Shopify

I have used Yotpo as a Site Merchandiser for awhile now and greatly appreciate their help. The chat feature is extremely helpful when you need an answer quick and today, Maritel was on and helped me out lickitysplit. I learned more about earning rules from them and fixed the issue I was having. Great service all-round.

Manucurist UK

May 22, 2025  on Shopify

John was a great help. Thanks for the good service.

Orange Sherbet Boutique

May 14, 2025  on Shopify

Radly was super helpful in rectifying a frustrating and messy situation that had gone on in the background between Yotpo and Shopify. All sorted and one happy customer on our end again! Thank you!

Kit & Kin

May 14, 2025  on Shopify

Very easy to use and their support team is very friendly and efficient! A big shout out to Nyle M. who was a super star! Thank you.

Boutique Skin Envie

May 12, 2025  on Shopify

yotpo team is always super helpful with points codes inquiries!! thank you!!

Carve Designs

May 07, 2025  on Shopify

Great job!

Arctic Fox - Dye For A Cause

May 05, 2025  on Shopify

Maritel S. was super thorough and very patient! I appreciated their quick and efficient help!

Clove

May 05, 2025  on Shopify

Never an issue talking to Yotpo! They always respond immediately and help resolve any inquiry I have!

Tata Harper Skincare

May 01, 2025  on Shopify

Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!

Manucurist US

Apr 30, 2025  on Shopify

Maritel was a great help. Thanks for the good service.

Sol Soils

Apr 26, 2025  on Shopify

I just got started for my small business with Loyalty & Rewards, Email & SMS, and Reviews & UGC. The ecosystem all together is more expensive than some of the competitors I was looking at, but no one else includes all the functionality and seamless integration as far as I can tell. This seems like a big win for our team and for our customers. I'm excited to get going and start to unlock a lot of this functionality over time.

MegaFood

Apr 16, 2025  on Shopify

I had the pleasure of being assisted in Yotpo with Alsher C, who went above and beyond to troubleshoot an issue one of our customers was experiencing with her account. Alsher quickly resolved the issue and offered stellar customer service of which I am deeply grateful! Kudos for a job well done in such a timely manner!

Tribal® Fashion

Apr 09, 2025  on Shopify

Support was amazing. I had. agent called Stephanie. They answered every question with patience and solid knowledge. i am very happy with the support i received. Well done!

Netrition

Apr 09, 2025  on Shopify

Maritel was amazing!

Scroll to Top