Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (855)

Overall rating

4.6

5

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9
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1
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9

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Ancestral Supplements

Nov 03, 2024 on Shopify

Fantastic customer service. Helped me right away!

Go-To Skincare

Nov 02, 2024 on Shopify

I had to get help via live chat and John B was helpful, efficient, and sorted the issue right away. Thanks! :)

PuroAir - Breathe Cleaner Air

Nov 02, 2024 on Shopify

Yotpo support has been top tier! Vergian B. specifically was able to answer my very technical questions & resolve my issues I was having. Appreciate the help & love the team!

The Rolling Stones

Oct 31, 2024 on Shopify

Boody Australia

Oct 29, 2024 on Shopify

Wonderful support from Vergian B!

Bare Necessities

Oct 22, 2024 on Shopify

Gabriel S on the chat support line was incredibly helpful. He was able to get some things live on our site that helped us launch.

CHITA LIVING

Oct 22, 2024 on Shopify

John B！very helpful！love yotopo！

Skipper AU

Oct 21, 2024 on Shopify

Amazing customer support, John B helped me with my concern promptly.

Scent Australia Home

Oct 20, 2024 on Shopify

The app had some issues, but John B. was quick to help. Great service!

Evidence Skincare

Oct 20, 2024 on Shopify

Thanks John B for your help! Fast and efficient and clear with direction

Your KAYA

Oct 17, 2024 on Shopify

Wynn N was a great help. Even though my case was complicated, they provided me with wonderful assistance and guidance :)

Bubble Skincare

Oct 16, 2024 on Shopify

Gabriel was the most helpful and incredibly patient!

PinkCherry.ca

Oct 16, 2024 on Shopify

Gabriel S provided excellent assistance and resolved my issue promptly

Hulala Home

Oct 15, 2024 on Shopify

Thank you John B and all the other customer service agents. Very helpful and patient.

Roo & You

Oct 15, 2024 on Shopify

John B was very quick to address an issue and find the solution for one of our email flows – thanks!

Poppy Lissiman

Oct 12, 2024 on Shopify

thank you John B, great help!

Beehive Meals

Oct 08, 2024 on Shopify

Gabriel was very friendly! Helped me right away with the request I had.

Rokform

Oct 08, 2024 on Shopify

I’ve had an outstanding experience working with Gabriel S at Yotpo. He’s been incredibly helpful and proactive in assisting me with setting up our referral program. His knowledge and expertise made the process seamless, and he provided clear guidance every step of the way.

cocokind

Sep 30, 2024 on Shopify

john b and vergian were fantastic support!

Pashion Footwear

Sep 29, 2024 on Shopify

Gabriel is efficient and works as fast as he can to help me!