Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (920)

Overall rating

4.7

5

239
4

9
3

1
2

1
1

13

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Monday Swimwear

Jul 30, 2025 on Shopify

Great account support and chat customer service. Thanks again, Maritel!

Organic Basics EU

Jul 23, 2025 on Shopify

POPFLEX®

Jul 23, 2025 on Shopify

Nyle M was awesome in checking our inquiry regarding negative points balance. He was able to explain clearly the reason why it happened which helped us relay to the customer. Thank you!

LINKSOUL

Jul 23, 2025 on Shopify

We've used Yotpo for Loyalty and Reviews for 5+ years and love it! They enable you to create a program tailored to your business's needs and your customers' wants. Not to mention their support team is always there to help. Maritel saved me hours of manual work this morning by taking the time to answer all my questions and helping me adjust points for a few thousand customers. Thanks so much to Maritel and the rest of the support crew.

Aroma Concepts LLC

Jul 21, 2025 on Shopify

Nyle M. was of great assistance in my query. Thank you.

TEGO

Jul 18, 2025 on Shopify

Laboratoire Garancia

Jul 15, 2025 on Shopify

fast answer and very clear

Miraclesuit

Jul 14, 2025 on Shopify

Jeff was great and assisted me with everything I needed in a timely manner!

The Turmeric Co.

Jul 14, 2025 on Shopify

Nyle M nailed it for me. So glad Yotpo support is always just a click away!

The Sak

Jul 11, 2025 on Shopify

Rodney was so helpful in helping me apply points in a batch upload including manually opting in customers to the loyalty program!

Supplement Mart

Jul 07, 2025 on Shopify

Nyle M was a great help Tracy

INNISFREE Australia

Jul 04, 2025 on Shopify

Fabulous customer service! Jeff was great and all the customer support staff have always given clear simple resolutions. Thank you!

Skratch Labs

Jul 02, 2025 on Shopify

Had a great experience with customer service today for this app. The support rep, Maritel, helped us fix an issue quickly and efficiently. Thanks Maritel!

Naturo Pet Food

Jun 26, 2025 on Shopify

Prompt, clear and helpful advice from Yotpo support team (Gabriel S) resolving teething issues with the app on site. Very happy with the support so far.

Creama+

Jun 23, 2025 on Shopify

THOMAS SABO Australia

Jun 15, 2025 on Shopify

Shout out to Jeff! Any issues we have are resolved quickly and communication is always clear and timely. We truly appreciate the efficient support from Jeff and the rest of the Yotpo team.

Gisou EU

Jun 12, 2025 on Shopify

Aisher helped a lot! Fast and effective customer service!

Matchbox

Jun 10, 2025 on Shopify

The chat is very helpful with any queries and solving any issues. Stephanie is always very responsive and quick to help with any questions or issues I am experiencing.

Aromatherapy Associates

Jun 05, 2025 on Shopify

Great customer support from Nyle M

SUPCASE | Award-Winning Cases

Jun 04, 2025 on Shopify

Awesome support! Nyle M. was super helpful. Yotpo is a great tool.