Taranker.Com Logo
Yotpo: Loyalty Rewards Program logo

Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Yotpo - L&R

Reviews (855)

Overall rating
4.6

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Sonrisa Boutique

Jan 15, 2025  on Shopify

The customer support staff was very quick to respond and also very helpful. My representative, Yoben Magalong, was very clear and helped me with all my needs in under two hours!

Ooni USA

Jan 11, 2025  on Shopify

John B assisted me quickly with my concern. Thank you so much for your help! You are amazing.

Coven & Co

Jan 11, 2025  on Shopify

Customer support is always great! In particular, John B recently assisted with an issue. He was very prompt, thorough and friendly!

andar Singapore

Jan 07, 2025  on Shopify

John B helped us with kindness and competence.

Wooltari

Dec 26, 2024  on Shopify

they helped me when I needed to add points for my customers

FREEBIRD STORES

Dec 25, 2024  on Shopify

Jeff Q was extremely helpful and efficient when I needed quick assistance with a customer during the height of the holiday season! Appreciate it!

True Grace

Dec 19, 2024  on Shopify

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

Coco & Eve EU

Dec 11, 2024  on Shopify

Jeff Q. Very quick to resolved my concern.

Odacité

Dec 10, 2024  on Shopify

John helped us pull much needed results. Thanks again

Taos Footwear

Dec 03, 2024  on Shopify

Jeff Q was super patient and helpful!

WYR Wear

Dec 01, 2024  on Shopify

Vergian B. was quick to respond and efficient. Great help. Thank you

Chella

Dec 01, 2024  on Shopify

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Angel Dear

Nov 12, 2024  on Shopify

This app is great and customer service is so helpful. Really appreciate your help John B. today. Such great help. John help resolve the issue effortlessly. Thank you so much!

The Village Company

Nov 12, 2024  on Shopify

Great customer service from Jeff Q. today - quick and knowledgeable.

KicKee Pants

Nov 11, 2024  on Shopify

John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!

Temple of the Sun Jewellery

Nov 09, 2024  on Shopify

John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today, John!

Snake River Farms

Nov 05, 2024  on Shopify

Josh was friendly and efficient in replying to me.

Forté Pharma

Nov 05, 2024  on Shopify

Le support a été excellent ! L'équipe (Gabriel S) est réactive, professionnelle et vraiment à l'écoute. Ils ont pris le temps de bien comprendre mon problème et m'ont guidé avec des solutions claires et efficaces. Je suis vraiment satisfait de leur aide !

Kitten D'Amour

Nov 04, 2024  on Shopify

Vergian B was super helpful and solved my problem in moments. Thank you!

Juniper Books

Nov 04, 2024  on Shopify

John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B

Scroll to Top