Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo Loyalty Rewards Referral

Reviews (2,606)

Overall rating

4.7

5

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What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Staging - Positive Grid

Sep 03, 2024 on Shopify

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

MDNA SKIN

Sep 03, 2024 on Shopify

John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.

Auguste The Label

Sep 02, 2024 on Shopify

Thank you Jeff Q for all of your help and guidance. You are always so happy and helpful. And explain things really well.

Thermomix

Sep 02, 2024 on Shopify

John B assisted me today with opt'ing a customer in. Very quick and helpful.

Vic's Meat

Sep 01, 2024 on Shopify

Vergian B. was super helpful and kind! double thumbs up for the good job :)

App-temp

Aug 31, 2024 on Shopify

Nice support!

Galway Bay Apparel, LLC

Aug 29, 2024 on Shopify

Wynn N. was very helpful! Pro service!

Bedfolk

Aug 29, 2024 on Shopify

Useful app with great support

goodr sunglasses

Aug 28, 2024 on Shopify

The YOTPO agents are always quick to assist. Vergian was an outstanding agent.

Shak-it jewelry

Aug 28, 2024 on Shopify

GREAT CUSTOMERS SEVICE!

Truffle

Aug 24, 2024 on Shopify

John B. with support was great and quickly helped me solve my problem.

RV Online

Aug 20, 2024 on Shopify

Jeff Q is a star! Very eager to help.

SONGMICS HOME | FR

Aug 14, 2024 on Shopify

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

Cools Club

Aug 14, 2024 on Shopify

John B was great as always! Quick and responsive for the issue brought to his attention.

Pair of Thieves

Aug 14, 2024 on Shopify

Super happy with the platform, support, and all-around experience with Yotpo Loyalty and Rewards.

JoJo Loves You

Aug 14, 2024 on Shopify

Can't recommend Yatpo Customer Service enough. I've chatted with them three... YES THREE TIMES.... and each time the service was better than the last. Everyone I spoke with was kind, knowledgable, efficient and persistent in helping to troubleshoot my issues. 11/10 recommend

LSKD US

Aug 14, 2024 on Shopify

We have had the pleasure of working closely with Yotpo to assist with our Community Experience. They have been absolutely wonderful with assisting us in all areas and concerns we have. Jeff Q is a superstar when required support, they jump straight in to help us with no fuss.

Kumi

Aug 12, 2024 on Shopify

John B was the best! so helful in a few minutes he sorted everything out with so much kindness. tnx:)

purlisse

Aug 11, 2024 on Shopify

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

Ally Fashion

Aug 10, 2024 on Shopify

John B replied quickly ! pro service