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Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Yotpo - L&R

Reviews (855)

Overall rating
4.6

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Velotric

Mar 06, 2025  on Shopify

their online customer support is very nice, help me a lot to get used to the system

LIVERPOOL LOS ANGELES

Mar 05, 2025  on Shopify

Quick assistance

I and love and you

Mar 03, 2025  on Shopify

John B was helpful and clear. Thank you.

Branch Basics

Mar 03, 2025  on Shopify

John B was so helpful and quick to resolve my issue!

ECO. Modern Essentials

Mar 02, 2025  on Shopify

Always great service from the yotpo team! Recently assisted by John B, however I have to say that everyone in the team offer fast, efficient service.

Olistic

Feb 25, 2025  on Shopify

Maritel was of great help, really fast and productive!

Daily&Co

Feb 21, 2025  on Shopify

Jeff Q gave me a great and quick assistance Every assist, everyday kind and very helpful advices and helps my work efficiently. I appreciate a lot!!

True Botanicals

Feb 20, 2025  on Shopify

Jeff Q was a great help! He was able to provide me with clarity on my issue, and remained patient and present throughout our entire conversation.

Manucurist

Feb 20, 2025  on Shopify

Maritel S was very prompt in responding to my requests! I truly appreciate her valuable assistance. Thank you so much!

ZANEROBE Australia

Feb 19, 2025  on Shopify

John B is always so fast and efficient when helping resolve issues or inquires sent his way. Always appreciate his support!

Lauriebelles

Feb 12, 2025  on Shopify

Vergian B was great to work with today. She was able to help me quickly resolve an issue for a customer.

J&H Tackle

Feb 10, 2025  on Shopify

New to YotPo but very satisfied with the level of support. Yoben was terrific!

TWOOBS

Feb 10, 2025  on Shopify

Great & prompt help from John!

AspenClean

Feb 05, 2025  on Shopify

John B provided excellent service! He was incredibly helpful and knowledgeable.

You & All

Feb 04, 2025  on Shopify

The customer service from John B is awesome, fixed the problem in 2 mins, thank you!

Lea Black Beauty

Feb 04, 2025  on Shopify

Jeff Q was excellent and helped me with a complex request.

Mira Fertility Shop

Feb 02, 2025  on Shopify

I was assisted by John B who was very helpful and knowledgable! Great service!

RMS Beauty

Jan 21, 2025  on Shopify

John B. was extremely helpful in quickly identifying our root cause and came to a speedy resolution for us.

ALLIES [North America]

Jan 16, 2025  on Shopify

John B was able to quickly identify the issue!

49th Parallel Coffee Roasters

Jan 15, 2025  on Shopify

Great service! Thank you, John B, for your help!

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