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Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Yotpo - L&R

Reviews (902)

Overall rating
4.7

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

PER4M Nutrition

Aug 12, 2025  on Shopify

We've been on the loyalty program for a few months now and our customers are enjoying engaging with the program. We've had a few instances where we've had to reach out to customer support and they're always happy to help. Recieved great customer service from Maritel today. Thanks YOTPO!

Dylan's Candy Bar

Aug 07, 2025  on Shopify

Rodney D. did a great job. Quick resolution provided. Thank you for your assistance!

Wancherpen International

Aug 07, 2025  on Shopify

Thank you for your help, Jefferson was offering a quick assistance!

Switch Nutrition

Aug 06, 2025  on Shopify

Amazing software with so many capabilities if you dig into it! Customer support is fantastic. I just spoke with Jeff who was incredibly patient, friendly and quick to respond. He managed to solve my issue (which was kind of convoluted) and was really helpful.

Decorté

Aug 06, 2025  on Shopify

Yotpo Loyalty has been a core partner of ours for some time now. Their platform support is top notch, responds quickly, provides resources, and is very friendly and helpful.

Estella Bartlett

Aug 04, 2025  on Shopify

Yotpo works great for our loyalty programme, and whenever I have questions the support team is very helpful. Rodney D is super knowledgeble and quick with solutions!

Tom Hixson of Smithfield

Aug 04, 2025  on Shopify

Nyle M explained in detail and helped solve my issue.

Give Me Cosmetics

Aug 04, 2025  on Shopify

Rodney D was great help! My chat was cut off and he has emailed me to follow up. Thanks Rodney! :)

The Beaufort Bonnet Company

Aug 04, 2025  on Shopify

Maritel is a great help and never fails to answer all of my questions. I really appreciate the kindness and quick response they can provide. Maritel deserves the world!

MISSHA US

Aug 01, 2025  on Shopify

Rodney D. was super helpful and was able to assist me with my request. Great customer service!

Maple Prime

Aug 01, 2025  on Shopify

We use Yotpo for some time now, great program! Great support by Rodney D. as well

Barefoot Dreams, Inc

Jul 30, 2025  on Shopify

Hello, I was assisted by "Jeff" and they were able to resolve my inquiry for the customer within minutes! Love this chat feature! Thank you! :)

Monday Swimwear

Jul 30, 2025  on Shopify

Great account support and chat customer service. Thanks again, Maritel!

Organic Basics EU

Jul 23, 2025  on Shopify

POPFLEX®

Jul 23, 2025  on Shopify

Nyle M was awesome in checking our inquiry regarding negative points balance. He was able to explain clearly the reason why it happened which helped us relay to the customer. Thank you!

LINKSOUL

Jul 23, 2025  on Shopify

We've used Yotpo for Loyalty and Reviews for 5+ years and love it! They enable you to create a program tailored to your business's needs and your customers' wants. Not to mention their support team is always there to help. Maritel saved me hours of manual work this morning by taking the time to answer all my questions and helping me adjust points for a few thousand customers. Thanks so much to Maritel and the rest of the support crew.

Aroma Concepts LLC

Jul 21, 2025  on Shopify

Nyle M. was of great assistance in my query. Thank you.

TEGO

Jul 18, 2025  on Shopify

Laboratoire Garancia

Jul 15, 2025  on Shopify

fast answer and very clear

Miraclesuit

Jul 14, 2025  on Shopify

Jeff was great and assisted me with everything I needed in a timely manner!

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