Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (920)

Overall rating

4.7

5

239
4

9
3

1
2

1
1

13

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Kupa Inc

Sep 17, 2025 on Shopify

Appreciate the quick assistance to get additional redemption options available on our landing page. Christian was quick and to the point. Exactly what we needed.

Official Little Tikes Website

Sep 17, 2025 on Shopify

Maritel was very helpful. Resolved the issue quickly and efficiently.

NutriMill

Sep 10, 2025 on Shopify

Sean B. Helped me with my customer support. Appreciate his efficient and direct support.

Pace Athletic

Sep 09, 2025 on Shopify

Rodney D. was very helpful in implementing some changes to our rewards landing page which made it more browsable and usable for our engaged database. Highly recommend Yotpo and their support and customer success team.

Gugguu.com

Sep 08, 2025 on Shopify

Excellent customer service with Rodney D. ! Quick response, very friendly, and professional throughout. Highly recommend. <3

Tiesta Tea

Sep 04, 2025 on Shopify

Thank you for your help Rodney D!

Aug 20, 2025 on Shopify

Agent Rodney D. was very helpful. Thank you

Natural Baby Shower

Aug 19, 2025 on Shopify

Nyle M was extremely helpful and very quick to identify the cause of my issue and assist me in resolving it.