Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (902)

Overall rating

4.7

5

211
4

9
3

1
2

1
1

13

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Ka'Chava

Sep 03, 2025 on Shopify

Thanks for your help, Nyle M.

Green Comfort - Officielle Webshop

Sep 03, 2025 on Shopify

Always good

Positive Grid

Sep 03, 2025 on Shopify

Nice support!

FINERRINGS

Sep 03, 2025 on Shopify

Christian was so helpful in helping me integrate my rewards system onto my live website! He was patient and experienced in assisting me with my troubles. Always a pleasure to work with yotpo and chatting to the friendly customer service team. Thanks Yotpo!

Sleeplay

Sep 02, 2025 on Shopify

We've been using YOTPO Loyalty & Rewards Progam + Yotpo Reviews for more than 2 years now and our customers are really engaging. Also Customer Service is always ready to tackle our questions and bring helpful solutions to the table.

Proleve Distribution

Sep 02, 2025 on Shopify

Nyle M helped me quickly and efficiently to solve my problem.

THE BOX

Sep 02, 2025 on Shopify

Gabriel was quick and efficient in resolving the issue.

Luce Beauty

Sep 02, 2025 on Shopify

RAPID and KINDLY

Luxo Living

Sep 02, 2025 on Shopify

Really like the support chat, Yotpo support is very helpful when you need help from Yotpo. Christian supported me and fixed my concern.

The Lovery

Sep 01, 2025 on Shopify

Thank you, Jeff! My live chat agent helped me resolve an issue that Yotpo specialists and Shopify Plus Support could not figure out for over a week! Good support is what all apps need. Thankful for Jeff and his patience in answering all my questions to get this issue resolved.

mayven.co.il

Aug 20, 2025 on Shopify

Agent Rodney D. was very helpful. Thank you

Natural Baby Shower

Aug 19, 2025 on Shopify

Nyle M was extremely helpful and very quick to identify the cause of my issue and assist me in resolving it.

Col&MacArthur

Aug 19, 2025 on Shopify

Great customer service with Nyle M. He quickly helped us correct an error. We hope that Yotpo will help us greatly in the future.

Palm Golf Co.

Aug 19, 2025 on Shopify

support's helpful and responsive, Jeff identified and fixed a tier / customer issue for me right away and explained the process as well.

Underoutfit

Aug 15, 2025 on Shopify

Appreciate the quick resolution with Rodney D's help.

Sheets Laundry Club

Aug 15, 2025 on Shopify

Nyle M was super helpful and quick to answer my chat and resolve my issue!

Proud Poppy Clothing

Aug 14, 2025 on Shopify

It's always a great experience when chatting to the friendly customer service team at YOTPO. Jeff was a delight to speak to! He responded to our queries in a clear and kind manner. There are so many great resources available within the program that we have found extremely valuable.

Luxo Living

Aug 14, 2025 on Shopify

Really like the support chat, Yotpo support is very helpful when you need help from Yotpo.

KILLSTAR - EU Store

Aug 13, 2025 on Shopify

Rodney D was very quick to help and friendly!

Reflet

Aug 12, 2025 on Shopify

Rodney D est réactif je recommande cette appli !