Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo Loyalty Rewards Referral

Reviews (2,606)

Overall rating

4.7

5

103
4

5
3

1
2

1
1

5

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

True Grace

Dec 19, 2024 on Shopify

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

Coco & Eve EU

Dec 11, 2024 on Shopify

Jeff Q. Very quick to resolved my concern.

Odacité

Dec 10, 2024 on Shopify

John helped us pull much needed results. Thanks again

Taos Footwear

Dec 03, 2024 on Shopify

Jeff Q was super patient and helpful!

WYR Wear

Dec 01, 2024 on Shopify

Vergian B. was quick to respond and efficient. Great help. Thank you

Chella

Dec 01, 2024 on Shopify

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Angel Dear

Nov 12, 2024 on Shopify

This app is great and customer service is so helpful. Really appreciate your help John B. today. Such great help. John help resolve the issue effortlessly. Thank you so much!

The Village Company

Nov 12, 2024 on Shopify

Great customer service from Jeff Q. today - quick and knowledgeable.

KicKee Pants

Nov 11, 2024 on Shopify

John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!

Temple of the Sun Jewellery

Nov 09, 2024 on Shopify

John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers. Thank you for being so helpful today, John!

Snake River Farms

Nov 05, 2024 on Shopify

Josh was friendly and efficient in replying to me.

Forté Pharma

Nov 05, 2024 on Shopify

Le support a été excellent ! L'équipe (Gabriel S) est réactive, professionnelle et vraiment à l'écoute. Ils ont pris le temps de bien comprendre mon problème et m'ont guidé avec des solutions claires et efficaces. Je suis vraiment satisfait de leur aide !

Kitten D'Amour

Nov 04, 2024 on Shopify

Vergian B was super helpful and solved my problem in moments. Thank you!

Juniper Books

Nov 04, 2024 on Shopify

John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B

Ancestral Supplements

Nov 03, 2024 on Shopify

Fantastic customer service. Helped me right away!

Go-To Skincare

Nov 02, 2024 on Shopify

I had to get help via live chat and John B was helpful, efficient, and sorted the issue right away. Thanks! :)

PuroAir - Breathe Cleaner Air

Nov 02, 2024 on Shopify

Yotpo support has been top tier! Vergian B. specifically was able to answer my very technical questions & resolve my issues I was having. Appreciate the help & love the team!

The Rolling Stones

Oct 31, 2024 on Shopify

Boody Australia

Oct 29, 2024 on Shopify

Wonderful support from Vergian B!

Bare Necessities

Oct 22, 2024 on Shopify

Gabriel S on the chat support line was incredibly helpful. He was able to get some things live on our site that helped us launch.