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Customer reviews: Yotpo: Loyalty Rewards Program

Develop by Yotpo - L&R

Reviews (855)

Overall rating
4.6

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

  • Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
  • Seamless program setup with helpful assistance from support staff.
  • Effective in enhancing overall customer experience and loyalty.
  • Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

  • Occasional complexity and difficulty in setup, particularly for migrating users.
  • Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
  • Some users find the app outdated compared to competitors.
  • Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Boutique Skin Envie

May 12, 2025  on Shopify

yotpo team is always super helpful with points codes inquiries!! thank you!!

Carve Designs

May 07, 2025  on Shopify

Great job!

Arctic Fox - Dye For A Cause

May 05, 2025  on Shopify

Maritel S. was super thorough and very patient! I appreciated their quick and efficient help!

Clove

May 05, 2025  on Shopify

Never an issue talking to Yotpo! They always respond immediately and help resolve any inquiry I have!

Tata Harper Skincare

May 01, 2025  on Shopify

Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!

Manucurist US

Apr 30, 2025  on Shopify

Maritel was a great help. Thanks for the good service.

Sol Soils

Apr 26, 2025  on Shopify

I just got started for my small business with Loyalty & Rewards, Email & SMS, and Reviews & UGC. The ecosystem all together is more expensive than some of the competitors I was looking at, but no one else includes all the functionality and seamless integration as far as I can tell. This seems like a big win for our team and for our customers. I'm excited to get going and start to unlock a lot of this functionality over time.

MegaFood

Apr 16, 2025  on Shopify

I had the pleasure of being assisted in Yotpo with Alsher C, who went above and beyond to troubleshoot an issue one of our customers was experiencing with her account. Alsher quickly resolved the issue and offered stellar customer service of which I am deeply grateful! Kudos for a job well done in such a timely manner!

Tribal® Fashion

Apr 09, 2025  on Shopify

Support was amazing. I had. agent called Stephanie. They answered every question with patience and solid knowledge. i am very happy with the support i received. Well done!

Netrition

Apr 09, 2025  on Shopify

Maritel was amazing!

SuperFeast

Apr 08, 2025  on Shopify

Jefferson Q is always super efficient, friendly and helpful :)

The Frye Company

Apr 03, 2025  on Shopify

Maritel S. was great! Thank you so much for your help! You were clear, efficient, and got everything sorted quickly. I truly appreciate your assistance.

Manucurist

Apr 03, 2025  on Shopify

“Stephanie C was a great help! Attentive, efficient and fast thank you

Fresh Roasted Coffee

Mar 26, 2025  on Shopify

Maritel S. was extremely helpful at finding a solution for me. It was not a complicated problem, but I appreciated how fast she figured out what was going on and directed me on how to complete my task. Thanks so much!

CMC Motorsports®

Mar 20, 2025  on Shopify

Hi, I've been working with Yotpo for several years now, and they are an excellent company to partner with. I want to especially applaud their support team specifically Yoben M who went above and beyond on a complicated issue I was have with a customer redemption. He took his time to answer all my questions, was very patient, and provide examples. Thank you!

Max Warehouse

Mar 19, 2025  on Shopify

Kudos to John B great and prompt assistance!

Hero Kiddo Inflatables

Mar 18, 2025  on Shopify

Super fast and efficient service! Gabriel S. Helped me a lot and very quickly!

tasc Performance

Mar 13, 2025  on Shopify

Just had a great customer service experience with Stephanie C. She was prompt, helpful, and took her time to research my questions to give me the best possible answer.

ABLE

Mar 13, 2025  on Shopify

Shout out to Maritel S.--- They were able to help solve the problem our business was facing with a recent change with the Shopify integration of YOTPO. Thank you so much for assisting me, Maritel! You were helpful and straightforward, and got us back up and running promptly.

CSB

Mar 11, 2025  on Shopify

John B was amazing

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