Reviews: Yotpo Loyalty Rewards Referral

Customer reviews: Yotpo: Loyalty Rewards Program

Reviews (902)

Overall rating

4.7

5

211
4

9
3

1
2

1
1

13

What Merchants Think

The "Yotpo Loyalty Rewards Referral" app receives mostly positive feedback from merchants. Users frequently highlight its exceptional customer support as a strong point, with many applauding specific representatives for their prompt and effective help. While the app is generally well-regarded for its functionality, a few users express frustrations regarding technical support and complexity during setup.

Key Strengths

Excellent customer support, particularly praised representatives like John B., Gabriel S., and Jeff Q. for their responsiveness and efficiency.
Seamless program setup with helpful assistance from support staff.
Effective in enhancing overall customer experience and loyalty.
Capability to facilitate easy integration with e-commerce platforms.

Common Concerns

Occasional complexity and difficulty in setup, particularly for migrating users.
Reported bugs and technical issues, with perceived slow response times from customer service in some instances.
Some users find the app outdated compared to competitors.
Complaints about inadequate follow-up support post-purchase.

Final Thoughts

Overall, "Yotpo Loyalty Rewards Referral" is regarded as a valuable tool for enhancing customer engagement and loyalty. While the app boasts an efficient and highly praised support team, users may encounter occasional setup challenges and technical issues. Its functionality and robust service team make it a recommended choice for businesses looking to implement a loyalty rewards program.

Dr Frank's Weight Loss Clinic

Oct 02, 2025 on Shopify

Customer service is always so helpful and quick to respond. Greatly appreciated ^^

ÁTHOS

Oct 01, 2025 on Shopify

Jeff is a customer service all star. Thank you for all your step by step guidance!

Hero Cosmetics

Oct 01, 2025 on Shopify

Jeff (Jefferson Q) from the Yotpo Support Chat was helpful, knowledgeable, and efficient. He helped solve my problem quickly and made my job easier as a result. Thank you, Jeff!

waekura

Sep 30, 2025 on Shopify

Great service Team, Christian M helped me very fast and solved my pb in 5 minutes. Thanks :)

Feather & Noise

Sep 30, 2025 on Shopify

Stephanie is always so helpful!

HAMMITT

Sep 30, 2025 on Shopify

I had the pleasure of working with Stephanie from Yotpo support, and she was absolutely fantastic! She quickly understood my issue and resolved it in no time, all while showing an impressive knowledge of the platform. Her professionalism, clarity, and efficiency made the whole experience stress-free. It’s rare to come across such a combination of expertise and genuine helpfulness—thank you, Stephanie, for going above and beyond!

Greater Than

Sep 30, 2025 on Shopify

Really good support. And fast. Thanks Nyle.

ShokzJP

Sep 29, 2025 on Shopify

Thanks so much for the support from agent Rodney D. Helped me a lot

COSRX Official

Sep 29, 2025 on Shopify

Nyle is a great CS assiant! He made eveything so clear about user's concerns by sending us screenshots and related aritcles. Thankyou Nyle!

Wood Fired Coffee

Sep 24, 2025 on Shopify

Jeff was amazing at explaining how to use the rewards programme for a customer to access their discount

Sweetie Nail Supply

Sep 22, 2025 on Shopify

Great program! Our customers have been happy and when we had issues, Sean from customer support was a huge help with resolving the issue.

Jim Shore

Sep 18, 2025 on Shopify

Yotpo is great, we use it it on three of our Shopify sites. Their customer service is always top notch and quick to respond. Received great support from Maritel today. Thanks Maritel!

Kupa Inc

Sep 17, 2025 on Shopify

Appreciate the quick assistance to get additional redemption options available on our landing page. Christian was quick and to the point. Exactly what we needed.

Official Little Tikes Website

Sep 17, 2025 on Shopify

Maritel was very helpful. Resolved the issue quickly and efficiently.

NutriMill

Sep 10, 2025 on Shopify

Sean B. Helped me with my customer support. Appreciate his efficient and direct support.

Pace Athletic

Sep 09, 2025 on Shopify

Rodney D. was very helpful in implementing some changes to our rewards landing page which made it more browsable and usable for our engaged database. Highly recommend Yotpo and their support and customer success team.

Gugguu.com

Sep 08, 2025 on Shopify

Excellent customer service with Rodney D. ! Quick response, very friendly, and professional throughout. Highly recommend. <3

Tiesta Tea

Sep 04, 2025 on Shopify

Thank you for your help Rodney D!

MoonWlkr

Sep 03, 2025 on Shopify

Reyn Spooner

Sep 03, 2025 on Shopify

Maritel.. did a great job in providing the resolution to me when I raised my concern.