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Customer reviews: ST Inventory Management & Sync

Develop by Shopify

Sumtracker is a Shopify app designed to streamline order fulfillment and shipping tracking for eCommerce businesses. This review covers its features, pros, cons, and real user experiences to help merchants make an informed decision.

Reviews (95)

Overall rating
4.9

What Merchants Think

Overall, merchants express high satisfaction with "Sumtracker Inventory & Bundles", praising its usability and effectiveness in managing inventory across multiple sales channels. Many users highlight the app’s positive impact on their business operations, with numerous testimonials describing it as an essential tool. The developers' responsiveness and willingness to incorporate user feedback are also frequently commended.

Key Strengths

  • Seamless synchronization across multiple sales channels.
  • Simplifies the management of bundles and stock adjustments.
  • User-friendly interface and ease of setup.
  • Excellent customer support and developer responsiveness.
  • Flexibility in updating inventory via manual entries or spreadsheets.
  • Effective at managing both retail and wholesale inventory with shared SKUs.

Common Concerns

  • Occasional issues with overselling due to synchronization errors.
  • Support response times could be improved for some users.
  • Time zone differences affecting support availability.

Final Thoughts

"Sumtracker Inventory & Bundles" consistently receives positive reviews from users, who find it an indispensable tool for managing inventory and bundles across various e-commerce platforms. While it excels in functionality and customer support, some minor concerns with error handling and support response times exist. Overall, the app is highly recommended for businesses looking for an efficient, multichannel inventory management solution.

BeyStation.com

Feb 29, 2024  on Shopify

SumTracker is everything I expected it to be, and MORE. Everything literally works flawlessly once you set it up. And it operates FAST too (everything loads quickly in the APP, and changes are updated VERY quickly too). I use it for my Shopify Store and eBay. Very customizable, and just plain works! You can easily update quantity manually, for each product, if needed, or you can use spreadsheets to edit quantity (if needed). Once it is all setup though, you will never HAVE to worry about anything though, other than adding more inventory when you receive shipments from your suppliers (this is very easy to do though - either directly within the APP, or by using spreadsheet uploads). Support for this APP is excellent too. SumTracker is definitely one of the best APP's I have ever used. Well worth every penny!

Wolf & Willa

Jan 15, 2024  on Shopify

Sumtracker solved all of the problems I had trying to use Shopify for both wholesale and retail sales. It allows me to track wholesale/retail inventory with the same SKU, which no one else seemed to be able to do. They've been great to promptly answer every question I have in a timely manner and even meet virtually with me when I need them to. Highly recommend!

TopCandy

Jan 10, 2024  on Shopify

I can highly recommend this app. Anyone who sells on multiple platforms or marketplaces will love the quick synchronization of inventory. Since I got this app, I haven't had any overselling. It is very easy to use and bundles can also be integrated without any problems. There are also many other functions in the app. Support also responds quickly to problems and was able to help me. Highly Recommended.

Camp Brand Goods

Jan 08, 2024  on Shopify

This app has been very helpful and has allowed us to link some complex bundles with ease. Very happy with sumtracker.

Loblolly Girl

Dec 07, 2023  on Shopify

I've been using sumtracker since the beginning of the year. I had encountered a few problems during that time. Each time I reached out i would get an email a day or so later stating that they could no longer find the error I saw in inventory etc. Their suggestion is to schedule a call to discuss the problem. Only I'm in the US and they wanted me to call them at 3am. The latest problem caused me to oversell 4 different items that previously had been out of stock. The software update on Monday and added inventory to these listings and caused me a huge nightmare. Support took a day to respond once again saying that they didn't see any problem. I had included error numbers and messages. They never did clarify what any of them meant. I though the program had potential but I'd suggest you look elsewhere.

Canadian Piercing Supply

Nov 20, 2023  on Shopify

Had this app for 9 months now and CAN'T LIVE WITHOUT IT! If you need to sync inventory between 2 or more stores/platforms then this app is a must have. Plus the support from Ankit is fast and they keep adding features to make my job even easier, most recently working on a picklist feature! Love everything about Sumtracker and highly recommend it is great value for the time savings it offers!

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