Sumtracker App Review: Features, Pros & Cons for Shopify

Name: ST Inventory Management &amp; Sync
Brand: Sumtracker
SKU: shopify-sumtracker-fulfil-ship-track-app-by-sumtracker
Rating: 4.9 (90 reviews)

Customer reviews: ST Inventory Management & Sync

Sumtracker is a Shopify app designed to streamline order fulfillment and shipping tracking for eCommerce businesses. This review covers its features, pros, cons, and real user experiences to help merchants make an informed decision.

Reviews (90)

Overall rating

4.9

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What Merchants Think

Overall, merchants express high satisfaction with "Sumtracker Inventory & Bundles", praising its usability and effectiveness in managing inventory across multiple sales channels. Many users highlight the app’s positive impact on their business operations, with numerous testimonials describing it as an essential tool. The developers' responsiveness and willingness to incorporate user feedback are also frequently commended.

Key Strengths

Seamless synchronization across multiple sales channels.
Simplifies the management of bundles and stock adjustments.
User-friendly interface and ease of setup.
Excellent customer support and developer responsiveness.
Flexibility in updating inventory via manual entries or spreadsheets.
Effective at managing both retail and wholesale inventory with shared SKUs.

Common Concerns

Occasional issues with overselling due to synchronization errors.
Support response times could be improved for some users.
Time zone differences affecting support availability.

Final Thoughts

"Sumtracker Inventory & Bundles" consistently receives positive reviews from users, who find it an indispensable tool for managing inventory and bundles across various e-commerce platforms. While it excels in functionality and customer support, some minor concerns with error handling and support response times exist. Overall, the app is highly recommended for businesses looking for an efficient, multichannel inventory management solution.

TopCandy

Jan 10, 2024 on Shopify

I can highly recommend this app. Anyone who sells on multiple platforms or marketplaces will love the quick synchronization of inventory. Since I got this app, I haven't had any overselling. It is very easy to use and bundles can also be integrated without any problems. There are also many other functions in the app. Support also responds quickly to problems and was able to help me. Highly Recommended.

Camp Brand Goods

Jan 08, 2024 on Shopify

This app has been very helpful and has allowed us to link some complex bundles with ease. Very happy with sumtracker.

Loblolly Girl

Dec 07, 2023 on Shopify

I've been using sumtracker since the beginning of the year. I had encountered a few problems during that time. Each time I reached out i would get an email a day or so later stating that they could no longer find the error I saw in inventory etc. Their suggestion is to schedule a call to discuss the problem. Only I'm in the US and they wanted me to call them at 3am. The latest problem caused me to oversell 4 different items that previously had been out of stock. The software update on Monday and added inventory to these listings and caused me a huge nightmare. Support took a day to respond once again saying that they didn't see any problem. I had included error numbers and messages. They never did clarify what any of them meant. I though the program had potential but I'd suggest you look elsewhere.

Canadian Piercing Supply

Nov 20, 2023 on Shopify

Had this app for 9 months now and CAN'T LIVE WITHOUT IT! If you need to sync inventory between 2 or more stores/platforms then this app is a must have. Plus the support from Ankit is fast and they keep adding features to make my job even easier, most recently working on a picklist feature! Love everything about Sumtracker and highly recommend it is great value for the time savings it offers!