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Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (1,947)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Zero Co Australia

Aug 06, 2024  on Shopify

Tim was super helpful!

cloverferments

Aug 04, 2024  on Shopify

Amazing experience -fast, friendly service that got my problem solved!

Numommi

Aug 04, 2024  on Shopify

App works flawlessly & customer support is top notch!

DIME® Beauty

Aug 01, 2024  on Shopify

Naturally Nourished

Jul 30, 2024  on Shopify

customer service helped us navigate issues with our site in a timely manner. I was impressed!

Hive Brands

Jul 28, 2024  on Shopify

Recharge is a huge part of our business and they provide amazing customer support. Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.

North Star Coffee Roasters

Jul 24, 2024  on Shopify

The process of switching over to Recharge started off a little rocky, but once Vinse took over the process for us, everything went perfectly, doing everything that needed to be done, taking the workload away from us. The switchover was executed without fault. As well as things going without a hitch from a practical sense, Vinse also made us feel confident there wouldn't be any problems, as the start of the process left us a little nervous as a small business, but everything was great.

THE DAILY DECADENCE

Jul 22, 2024  on Shopify

I had an issue with the widget not showing up on my site, and Norm was able to help me quickly identify the problem. The expertise and prompt assistance made the process smooth and efficient. I appreciate the support and highly recommend their services.

Square Fare

Jul 22, 2024  on Shopify

Hi, Sydney was very helpful and helped us fix our issue of working with manage subscriptions. She took it upon herself to take time out of her day and solve the issue. Thank you and give her a raise!

Danes Coffee Roasters

Jul 20, 2024  on Shopify

Support is fantastic!

Splendid Spoon

Jul 18, 2024  on Shopify

Vinse was a fantastic resource while we were migrating; thanks again!

Morgan Julia Designs

Jul 18, 2024  on Shopify

An easy implementation experience. Very grateful for the team that walked us through every step of the way with diligence. Excited for the stats to come!

She Reads Truth

Jul 17, 2024  on Shopify

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

Mint Cleaning

Jul 16, 2024  on Shopify

Great Customer Service! Jenalyn helped me set up the product page and fixed some issues with the widget. Now we will test the app and see how it goes. Thanks!

Nutrient Rescue New Zealand

Jul 15, 2024  on Shopify

Vitaclean

Jul 11, 2024  on Shopify

Nick from e-shop genius was amazing to work with and handled everything perfectly.

YUJ Paris

Jul 10, 2024  on Shopify

Très bon service

Earth Labora

Jul 09, 2024  on Shopify

Recharge's customer service team is unrivaled. No matter how small you are as a business, they make you feel like you're their only customer.

JSHealth Vitamins Aus

Jul 09, 2024  on Shopify

LXMI

Jul 09, 2024  on Shopify

We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't. When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!

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