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Customer reviews: Recharge Subscriptions App

Develop by Shopify

Reviews (2,008)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Inglewood Coffee

Sep 23, 2025  on Shopify

Nick very helpful in providing a custom solution to fix an issue with our Recharge integration. Fast turnaround on the request, clear and helpful communication. This was included in their free 5 hours of development.

Pavise

Sep 22, 2025  on Shopify

We’ve had a great experience using Recharge as our subscription platform over the last few years. It’s easy to use and provides everything we’ve needed to scale our subscription program. The support team is excellent, especially our implementation manager, Hoa, who was incredibly helpful in testing out the Retain feature to determine if it would be a good fit for our team. Highly recommend!

Twisted Retreat

Sep 22, 2025  on Shopify

AstraGlow

Sep 19, 2025  on Shopify

Oh!mino

Sep 19, 2025  on Shopify

While they don't have call support, they do have real humans to help in their chat (escalate quickly to get to a human!). Matt via chat was so helpful and quick. I do miss the human conversation...but the humans in the chats know their stuff!

Jade

Sep 19, 2025  on Shopify

Excellent app for subscriptions and upsells!

Coffee Wholesale USA

Sep 19, 2025  on Shopify

Calocurb.com

Sep 18, 2025  on Shopify

Lexi J Wellness

Sep 18, 2025  on Shopify

Mariah was very helpful with answering some detailed questions about our subscription analytics.

Taylor Dukes Wellness

Sep 18, 2025  on Shopify

NuWave Botanicals

Sep 18, 2025  on Shopify

Quick Support.

Stringjoy

Sep 18, 2025  on Shopify

Yajaira was extremely helpful walking us through Recharge's "Automate" feature. We've always enjoyed Recharge but it's especially good to know their support is top notch should you need it.

Glotrition

Sep 18, 2025  on Shopify

Roberto really helped me out with a problem I had, it was a super simple fix. Thanks Roberto!

Toolheads Crate

Sep 18, 2025  on Shopify

MitoQ Ltd

Sep 18, 2025  on Shopify

Vintner's Daughter

Sep 17, 2025  on Shopify

ePothex

Sep 17, 2025  on Shopify

Excellent platform and very helpful support staff

Dirobi

Sep 17, 2025  on Shopify

Very powerful and intuitive. Has been a great help building our Shopify revenue.

Built With Science

Sep 16, 2025  on Shopify

Pierre L - Was fantastic with the support that I needed!

Maxi Health

Sep 16, 2025  on Shopify

Prompt on point. Thank you.

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