Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions App

Reviews (1,781)

Overall rating

4.7

5

385
4

22
3

3
2
1

30

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Flower & White

Jan 21, 2025 on Shopify

Great service, helpful & quick support team

The Goddess Loft

Jan 19, 2025 on Shopify

It’s been great customer service, I reached out to them and they were able to support me and get my account running smoothly. Would definitely us continue to use them. Thank you

Open City Shop

Jan 15, 2025 on Shopify

Recharge Support are really quick to respond and provide clear, concise assistance.

FreshFry

Jan 15, 2025 on Shopify

Cardon

Jan 12, 2025 on Shopify

Bite

Jan 09, 2025 on Shopify

Super helpful and quick response!

FirstMate

Jan 09, 2025 on Shopify

Jacobsen Salt Co.

Jan 08, 2025 on Shopify

Pill Farmácia Digital

Jan 08, 2025 on Shopify

Great support!

Noor Kids

Jan 07, 2025 on Shopify

Great customer service!

Wax Crescent

Jan 02, 2025 on Shopify

Goodwill Wine

Jan 01, 2025 on Shopify

I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you.

Lavido

Dec 29, 2024 on Shopify

Very fast response and resolution!

Pams Touch

Dec 28, 2024 on Shopify

Nick with customer support did a great job!

Curdbox

Dec 27, 2024 on Shopify

We migrated from Bold Subscriptions (v1), because we needed to migrate anyway, and we used this as an opportunity to see how the other big subscription players worked. Recharge has some very nice features for both gifting as well as managing the subscriptions. The UI is intuitive and thoughtful. Hoa - our implementation engineer - was super organized and thorough to get our data migrated into their app, and get us through our first subscription renewal cycle.

Vantage Coffee Roasters

Dec 26, 2024 on Shopify

Very helpful in resolving my issue.

Hygge Box

Dec 25, 2024 on Shopify

Great customer support!

AROMELY

Dec 16, 2024 on Shopify

Cat Butler

Dec 15, 2024 on Shopify

support is very smart and responsive. Helping me resolve my issue quickly. Also the product has never broke on me.

Bloom Better

Dec 12, 2024 on Shopify

Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!