Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions App

Reviews (1,948)

Overall rating

4.8

5

590
4

26
3

3
2

1
1

38

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

The Pink Pill

Oct 09, 2025 on Shopify

I want to give huge credit to Irving from the Recharge technical team for his exceptional support. His patience, and persistence were next level. We hit several complex integration challenges that could easily have pushed us to switch to their competitor but Irving didn’t give up! Thanks to his commitment, our Recharge setup is now running perfectly and we can confidently scale without disruption. Irving truly represents what great technical support should be. Thank you again for going above and beyond!

Cloud Cola

Oct 09, 2025 on Shopify

Customer service was professional and Ola helped with subscription CSS.

Aqua Libra

Oct 09, 2025 on Shopify

The support on this app is genuinely first-class. Anytime we’ve needed help, the team has been quick and reliable, especially Nikola which makes a huge difference when you’re working with something this feature-rich. The app itself is solid and has made it easy for us to automate our subscription model, giving us the confidence to scale as part of our wider strategy.

Ancient + Brave

Oct 09, 2025 on Shopify

The support from the Recharge live chat is amazing. Special shout out to Gary as he's always helping me out in extreme detail!

Momentous

Oct 08, 2025 on Shopify

AJ is awesome love all of his support and ability to teach me

kurk.life

Oct 08, 2025 on Shopify

MitoQ Inc

Oct 08, 2025 on Shopify

DRYLL

Oct 08, 2025 on Shopify

Vivazen® | Arena™

Oct 06, 2025 on Shopify

Recharge has been amazing. 10x our LTV. Support is really great. They take the time to walk me through every issue and relevant opportunity.

Fresh Fit Meals

Oct 06, 2025 on Shopify

Amazing support, thank you so much!

myphysician360

Oct 06, 2025 on Shopify

Jaden W helped me out so much! He solved a problem that we had been experiencing for months in only 30 minutes! Kudos to you Jaden W!

Koffee Kult

Oct 06, 2025 on Shopify

Irving went above and beyond. Excellent customer service.

Highborn London

Oct 06, 2025 on Shopify

Very efficient getting my issue sorted! Thank you!

The Sobr Market

Oct 03, 2025 on Shopify

John on chat support helped me quickly and efficiently. I started up subscriptions on my own and made some mistakes. John helped get them fixed asap! Recharge makes it simple and easy :)

Sienna Naturals

Oct 03, 2025 on Shopify

Top notch customer service!!

The Fantasy Box

Oct 03, 2025 on Shopify

The Recharge customer service is great! There are so many nuances to running a subscription service and they always help quickly and properly identify the issues and resolve them.

Dermy Doc Box

Oct 02, 2025 on Shopify

Matt was SO helpful! Give him a raise!

Bettervits

Oct 02, 2025 on Shopify

Great support, quick and easy resolution!

Holistic Vitalis

Oct 01, 2025 on Shopify

Juan was a great help. He really provided a step by step on how to resolve my issue and made what seemed like a complicated process, a very simple process

Good Brothers Coffee LLC.

Oct 01, 2025 on Shopify

Look no further! Recharge is #1