Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions App

Reviews (2,008)

Overall rating

4.8

5

654
4

32
3

3
2

3
1

41

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Nutrient Rescue New Zealand

Jul 15, 2024 on Shopify

Vitaclean

Jul 11, 2024 on Shopify

Nick from e-shop genius was amazing to work with and handled everything perfectly.

YUJ Paris

Jul 10, 2024 on Shopify

Très bon service

Earth Labora

Jul 09, 2024 on Shopify

Recharge's customer service team is unrivaled. No matter how small you are as a business, they make you feel like you're their only customer.

JSHealth Vitamins Aus

Jul 09, 2024 on Shopify

LXMI

Jul 09, 2024 on Shopify

We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't. When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!

Perennial Pastures Ranch

Jul 08, 2024 on Shopify

Fast customer service. Randy was very helpful!

Nervitalize

Jul 07, 2024 on Shopify

Kick ass service. Loved it

Shop Womaness

Jul 07, 2024 on Shopify

Irving was so fast to respond and resolved my issue quickly!

ÉQUILIBRE & INSTINCT

Jul 07, 2024 on Shopify

Parfait ! Retour rapide

Greenbelly Meals

Jul 04, 2024 on Shopify

Bunnies That Lunch

Jul 03, 2024 on Shopify

Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!

Nature's Way®

Jul 02, 2024 on Shopify

Ellie

Jul 02, 2024 on Shopify

They are great to work with, we have been with them probably since the beginning of time (2017) and we have no plans of moving away from them! Best in the business and always very helpful!

Smidge®

Jul 02, 2024 on Shopify

Ola helped me so much but resolving my technical problems in a very quick manner. I appreciate the assistance!

Tooshies

Jun 29, 2024 on Shopify

Costumer support is top-notch!

Hem Healer

Jun 27, 2024 on Shopify

Kiki was awesome! Very thorough and friendly!

KIIMA

Jun 26, 2024 on Shopify

I have a great experience with Recharge. Despite a short timeframe for our launch, Vinse Ridenour and the team responded to my questions very quickly. Highly recommended!

Everyday Explorers Co.

Jun 25, 2024 on Shopify

Jenalyn got my problem solved really quickly — super glad to have switched over to ReCharge. My subscriptions are so much easier to manage now.

Shaken Not Stirred Cocktail Club

Jun 24, 2024 on Shopify

Bryan Nguyen was amazing! Super helpful and was able to help every step of the way!! So happy that I chose Recharge!