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Customer reviews: Recharge Subscriptions App

Develop by Recharge

Reviews (1,781)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Shop Womaness

Jul 07, 2024  on Shopify

Irving was so fast to respond and resolved my issue quickly!

ÉQUILIBRE & INSTINCT

Jul 07, 2024  on Shopify

Parfait ! Retour rapide

Greenbelly Meals

Jul 04, 2024  on Shopify

Bunnies That Lunch

Jul 03, 2024  on Shopify

Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!

Nature's Way®

Jul 02, 2024  on Shopify

Ellie

Jul 02, 2024  on Shopify

They are great to work with, we have been with them probably since the beginning of time (2017) and we have no plans of moving away from them! Best in the business and always very helpful!

Smidge®

Jul 02, 2024  on Shopify

Ola helped me so much but resolving my technical problems in a very quick manner. I appreciate the assistance!

Tooshies

Jun 29, 2024  on Shopify

Costumer support is top-notch!

Hem Healer

Jun 27, 2024  on Shopify

Kiki was awesome! Very thorough and friendly!

KIIMA

Jun 26, 2024  on Shopify

I have a great experience with Recharge. Despite a short timeframe for our launch, Vinse Ridenour and the team responded to my questions very quickly. Highly recommended!

Everyday Explorers Co.

Jun 25, 2024  on Shopify

Jenalyn got my problem solved really quickly — super glad to have switched over to ReCharge. My subscriptions are so much easier to manage now.

Shaken Not Stirred Cocktail Club

Jun 24, 2024  on Shopify

Bryan Nguyen was amazing! Super helpful and was able to help every step of the way!! So happy that I chose Recharge!

Vineland Estates Winery

Jun 24, 2024  on Shopify

Customer Support was excellent and we are a new client of recharge. My direct contact was Mallory C at recharge and she was professional, helpful, courteous and fast. Having spent time with other support services from other companies, Mallory's customer care really stood out. She addressed the situation expertly and quickly and kept me constantly updated on the progress of my ticket. Mallory also flawlessly reported back to me in a timely fashion on specific developments as she promised. Promises made were promises kept. I am completely satisfied (and impressed) by the service I received and I give my highest commendation to Mallory.

Riti

Jun 24, 2024  on Shopify

So far very very happy with Recharge. Not only with the app itself, the functionality and how clean and simple everything is but mainly with the help and support I received from their team, mainly Vinse Ridenour who was there helping us get set up and launched every step of the way. There was never a question or issue that was not addressed and solved immediately. Very excited to see what recharge does for out business.

Entry Envy

Jun 23, 2024  on Shopify

Recharge support is fantastic. We were will a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.

Dr. Will Cole

Jun 23, 2024  on Shopify

their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!

McGuire Chocolate Company

Jun 23, 2024  on Shopify

Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.

Comfy Koalas

Jun 19, 2024  on Shopify

4him4her

Jun 16, 2024  on Shopify

Mium Lab

Jun 16, 2024  on Shopify

Great support from Juan C. with great explanations. Quick replies and very good advice on the technical part. I totally recommend :)

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