Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions

Reviews (1,947)

Overall rating

4.6

5

248
4

15
3

1
2
1

22

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Mad Viking

Mar 27, 2024 on Shopify

Had an issue with css on customization and my Rep Irving O. came through for us and helped us make the changes we needed to.

Grounds & Hounds Coffee Co.

Mar 27, 2024 on Shopify

Great support team! Highly responsive and shows great follow-through with any issues.

Primabee

Mar 26, 2024 on Shopify

Their support team is very helpful and guided us through a big upgrade. THANK YOU!

Optivida Health

Mar 26, 2024 on Shopify

All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!

Raaka Chocolate

Mar 22, 2024 on Shopify

We migrated back to ReCharge after a poor experience with one of the new subscription apps. Our Implementation Engineer, John, was phenomenal in getting us set up. The process entire migration process was thorough and transparent.

MOSH

Jan 31, 2024 on Shopify

Recharge is a terrific app that has continued to improve. We've used this integration for years and it has worked wonders for our business and growing our subscriptions. Their customer support team is phenomenal as well. Everything from the integration, the service, the platform evolution, to the staff is top-notch. Highly recommend using this app and their services for your business!

Paint Plot Australia

Jan 19, 2024 on Shopify

We have been users of ReCharge for a while, but just switched to use Bundles for our subscription and it simplifies everything. Our customers can now select what they want to receive every month based off what we have in stock, which is a real game changer. Irving from the Customer Service team was instrumental in making sure we had everything we needed and that the migration was a success.

Kibo Foods

Jan 08, 2024 on Shopify

Recharge Pro is a phenomenal app. We've used this integration for years and it has worked wonders for our website and managing our subscriptions. We recently need assistance in customizing some of our subscriptions for our 2024 initiatives and we had the pleasure of work with Bryan from their team who worked with us for several hours to get our entire back end set up and fully functional. Everything from the integration, the service, to the staff is 5-star!! Highly recommend using recharge and their services for your business.