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Customer reviews: Recharge Subscriptions App

Develop by Recharge

Reviews (1,781)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Longevity Farms

Nov 21, 2024  on Shopify

Nikola Went above and beyond and he fixed my issue that has been going on for about two months. I have nothing but good things to say about him. I highly recommend him. Thank you so much for your help Nikola!

CURATEUR

Nov 20, 2024  on Shopify

Rare Tea USA

Nov 18, 2024  on Shopify

We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful. We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.

Brotege Inc.

Nov 18, 2024  on Shopify

Recharge app meets our requirements in terms of the subscription model. We had a smooth implementation with the Recharge team, and all our technical concerns were addressed with the help of Vinse Ridenour, our dedicated Implementation Engineer, and Braxen McConnell, our Account Executive. Recharge is highly recommended as one of the Ecom tech stacks, especially since it’s fully integrated with other third-party Shopify apps like Gorgias and Klaviyo.

RESPIRA

Nov 18, 2024  on Shopify

Phenomenal app with lots of functions and a great support team that guides you through the entire process.

Kent Veg Box

Nov 14, 2024  on Shopify

Great integration with Shopify. Easily customisable. Great Support

Terry Wahls, MD

Nov 13, 2024  on Shopify

I was fed up today trying to learn how to manage our new Shopify store to teach our customers how to manage it. After hours on chats with other APPs I finally made it to Recharge to help with subscriptions. Irving O was so helpful and quick to help. I was frustrated and did not know how to change a setting and he did it for me and fixed my problems in less than 10 minutes. Thank you for the wonderful customer experience.

Bendigo Magazine

Nov 12, 2024  on Shopify

Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our website is back to running smoothly. We're thoroughly impressed with the efficiency and excellence of his service. We’ll undoubtedly be turning to him again—our heartfelt thanks to Nick and the e-shop Genius team!

Good Harvest Organic Farm

Nov 11, 2024  on Shopify

The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.

Kismet

Nov 11, 2024  on Shopify

Terre D’Arômes

Nov 10, 2024  on Shopify

Great Team Support! I was struggling with some domain problems and the team support (Irving) helped me to resolve them. I recommend 100%

Codeage

Nov 08, 2024  on Shopify

Excellent platform and customer service.

SuperFreshies™

Nov 07, 2024  on Shopify

EXCELLENT APP! I've been using it for years. It's perfect for dealing with B2C subscriptions. Our nutrition bar customers love it! Noura Salman, CPA of SuperFreshies.com and @NouraKnowsBest on IG.

Nedley Health

Nov 06, 2024  on Shopify

Their support team is fantastic!

Bouclème

Nov 06, 2024  on Shopify

quick and efficient support team - thanks so much

Fermenting Fairy

Nov 06, 2024  on Shopify

Support was helpful as there was some issue with my shipping charges, and support quickly fixed it from the backend.

Rely Medical Supply, LLC

Nov 05, 2024  on Shopify

beJoyly

Nov 05, 2024  on Shopify

I am impressed with the customer service. I needed help and they were on it.

Balance of Nature

Nov 04, 2024  on Shopify

Puppy Gang Fresh Foods

Nov 04, 2024  on Shopify

Nick from the e-shop Genius has saved my business. With the new shopify checkout policy, we were lost on what to do, our checkout no longer worked! Nick communicated with members of our team and recharge while he troubleshooted the problem. He took video recordings of steps that he needed us to do on our end. Website is now working flawlessly. Extremely happy with such a fast and perfect result. Will definitely use again, thank you!

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