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Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (2,055)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Epic Water Filters AU

Sep 10, 2024  on Shopify

Recharge has made our customers subscription experience much simpler and easier to navigate which means less complaints for us. Have also found the team at recharge really fantastic to deal with and super helpful when helping us transfer across and helping with any technical issues in setup. Would highly recommend

The Petshop Boyz

Sep 09, 2024  on Shopify

Juan was extremely helpful in resolving the problem we had. Thanks again for the assistance.

Subscription Box Kids

Sep 06, 2024  on Shopify

Their customer support is always helpful, especially with bulk actions for subscriptions.

dnafood

Sep 04, 2024  on Shopify

Splosh Limited

Sep 04, 2024  on Shopify

Vinse was on hand the whole process to make sure the Recharge integration ran smoothly. Vinse was always ready to hop on call to assist with even the smallest of queries. Technical support is also quite quick at responding.

Tripod Coffee

Sep 03, 2024  on Shopify

Great App and great support, amazing :)

cGPMAX

Sep 03, 2024  on Shopify

I just want to say a BIG thank you to Matt A and Thomas J at the Recharge Technical Support Team. They helped solve our problems fast and with excellent outcomes.

Crazy Cups

Sep 03, 2024  on Shopify

Much better on Shopify than it is on Bigcommerce. Jaden W was a big help.

Z Beans Coffee

Sep 03, 2024  on Shopify

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

Persōn & Covey, Inc.

Sep 02, 2024  on Shopify

Recharge Support found the solution to our issue very quickly.

GoHydrate

Aug 29, 2024  on Shopify

When looking to implement a new subscription service, Recharge stood out among the rest. From the start to implementation, it was 5 star service and help. Vinse was amazing at onboarding us and was there every step of the way. We're excited to continue to grow our subscriptions with Recharge.

Wildgrain

Aug 29, 2024  on Shopify

Coffee Brothers

Aug 28, 2024  on Shopify

Amazing customer support if you need it and a very handy app. Highly recommend.

CoffeeAM

Aug 28, 2024  on Shopify

It comes with everything needed to have your customers subscribe to a product/service and has a customizable email-communication. I recoomend!

Genesis Health Products

Aug 27, 2024  on Shopify

Great app and great support!

Shavejack

Aug 27, 2024  on Shopify

Quick and helpful support, thank you!

foxandwit

Aug 25, 2024  on Shopify

Rock Creek Coffee Roasters

Aug 22, 2024  on Shopify

We've had a great experience w/Bold and is helping us build our growing subscription business

MonsterCPAP

Aug 20, 2024  on Shopify

I would recommend!

Slowly

Aug 18, 2024  on Shopify

Always quick respond and help, highly appreciated!

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