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Customer reviews: Subi Subscriptions App

Reviews (802)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

binSpire LLC

Aug 19, 2024  on Shopify

I'm just starting out with Subify and had tons of questions and customizations I've been looking for. Nareh went above and beyond and stayed on chat with me for quite some time helping me to get what I needed as well as offered a meeting time to help me even more. So far I am impressed with the customer service!

Variedades La Oriental

Aug 19, 2024  on Shopify

I needed help translating the app and they responded and helped me quick! App is beautifully design, would recommend !

KINETIQ LIFE

Aug 18, 2024  on Shopify

I had a fantastic experience with Subify! The support team was incredibly friendly and quick to address all my questions and issues. I was having some trouble installing the widget on my website, but the representative who assisted me not only solved the problem promptly but also went the extra mile to ensure everything was working perfectly. Their professionalism and willingness to help made the whole process smooth and stress-free. Highly recommend Subify for anyone looking to add subscription services to their Shopify store!"

Bite Box Exotics

Aug 18, 2024  on Shopify

Yes the app is great but the best part is the customer service. Fast replies and even faster results. I'd highly reccommend for the beginners and advanced shopify masters. :)

EMPIRE GOLF CLUB

Aug 17, 2024  on Shopify

helpful

skmagic.sg

Aug 17, 2024  on Shopify

Subify is easy to understand after we got in touch with Stella who has taken us through patiently, graciously explained every touch-point we had concerns with. It's a flexible app customised to what our brand needs and able to do for product rental as well. Thank you Stella for helping us with our widget issues! It's a recommended app from us :)

Multifaceted Muse

Aug 16, 2024  on Shopify

amazing! customer service identified and addressed potential issues that were my own fault (bad code) and fixed them right away

Aedes do Bem™

Aug 15, 2024  on Shopify

Fast service and the support staff really go the extra mile to help with questions!

Old Hall Farm

Aug 13, 2024  on Shopify

Quick to set up (unlike the Shopify Subs app) and good customer service.

curbcansusa

Aug 12, 2024  on Shopify

Amazing, customizable, and very quick problem solving. The Ai support was helpful. But the quick response time of team member, Melika, was exceptional. Within 2 minutes, my problem was solved and I could continue using Subify easily. I love the accessibility and user friendly features. I set up my subscription-based products in less than 20 minutes!

The Naughty Northern Music

Aug 12, 2024  on Shopify

Great addition to our website for our customers. Glad to offer this service for our customers with such an easy addition.

Mask Marie

Aug 12, 2024  on Shopify

So far so good, very easy to use and looks great on the site!

Truss Tap Store

Aug 11, 2024  on Shopify

They have great customer service. Very easy to use.

Canada Auto Tracker

Aug 08, 2024  on Shopify

Excellent! Finally I found the solution that I was looking for. And the amazing support was crucial to make it happen. Thank you Nareh for this great customer experience!

Creatibox

Aug 08, 2024  on Shopify

I am beyond satisfied with Subify, especially with their outstanding customer service! Mason was absolutely fantastic—patient, knowledgeable, and incredibly helpful. He guided me step by step through the process, ensuring that I achieved the exact results I was hoping for. His dedication and professionalism truly set Subify apart. Highly recommend!

Harry Duley

Aug 07, 2024  on Shopify

So far, so good. Happy to be able to chat to a human when I needed customisation. I would recommend.

She's Inc

Aug 07, 2024  on Shopify

They was so amazing and helpful

Florida Scents

Aug 06, 2024  on Shopify

absolutely excelent. I never recieved such a fast response in any other Shopify app. Aliya solved my issue within <5 minutes I explained it to her. Blessed!

Sea Moss Lyfe

Aug 05, 2024  on Shopify

I highly recommend this app. It made implementing a subscription plan super simple. Plus the customer support was more than amazing!!

PureBlue®

Aug 04, 2024  on Shopify

This app is great, and the customer support is also great!

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