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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Storeware

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (68)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

uplivin

May 13, 2025  on Shopify

Very useful plugin, and the developer helped me fix the issue I was having.

Billboard Maniacs

May 12, 2025  on Shopify

Martha helped me troubleshoot the issue I was having. Support is fast and the app is great and easy to use!

My Store

May 05, 2025  on Shopify

This app worked out well for me and customer service was great.

The Trend Hub

May 02, 2025  on Shopify

The StoreFAQ is great, but its the people behind the scenes that have made my experience 100 times better. I was having issues with the videos that were sent to me due to some eye issues and Florance and Nicole helped me get my FAQs up on my website. They both were very patient with me and really came through for me. Thank you Florance and Nicole! You are both rock stars!!!

Bionoids

May 02, 2025  on Shopify

A neatly customizable FAQ widget. The best part is the customer support, special thanks to Florence for her prompt and effective response!

PLAYCODE3

Apr 28, 2025  on Shopify

The StoreFAQ app has been a fantastic addition to my Shopify website. It’s simple, intuitive, and easy to set up, with flexible color options that make it effortless to match my brand style. The support team is responsive and truly helpful — they make sure everything runs smoothly. If you’re looking for an FAQ solution that looks great and works perfectly, this is the one to choose!

Rovsun

Apr 25, 2025  on Shopify

StoreFAQ has been an excellent addition to my store! The plugin is user-friendly and efficiently organizes FAQs, making it easy for customers to find answers quickly. What impressed me the most was the fast customer support—they responded promptly and resolved my issues in no time. The plugin meets all my needs, from customization options to seamless integration. Highly recommended for anyone looking for a reliable FAQ solution!

Bushman Panoramic

Apr 24, 2025  on Shopify

Nice app, awesome support by Florence. *****

Flowery

Apr 23, 2025  on Shopify

The app is super easy to use, and have all necessary components to set up my own customized FAQs. Also, the support from StoreFAQ is great and quickly resolve on my issue while using the application. Highly recommended!

Nature Hills Nursery

Apr 21, 2025  on Shopify

Amit was extremely helpful and got our FAQ section looking exactly how I wanted it -- even when I changed my mind 4 different times on the call. Big fan!

Juicy Botox

Apr 21, 2025  on Shopify

great app and exceptional customer service!

SOLINVICTUS

Apr 20, 2025  on Shopify

⭐⭐⭐⭐⭐ An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.

EcoDrift

Apr 20, 2025  on Shopify

I was assisted by Stephanie, who offered outstanding customer service. I'm very impressed with the support I received!

Luminess

Apr 10, 2025  on Shopify

Amazing app and extraordinary customer service plus is completely free! Great job guys!

Magna Corsa

Apr 02, 2025  on Shopify

Super easy to use! Great service, really appreciate the custom CSS support!

YOU Skincare LLC

Mar 29, 2025  on Shopify

Very to use

Fayla Ott Books

Mar 15, 2025  on Shopify

Easy to use and you can customize it to suit your website theme and style. Also, the support is fantastic. They respond promptly and are very helpful.

MGC Derma EU

Mar 07, 2025  on Shopify

Fantastic and prompt support! Nicole quickly addressed the issue. Setting everything up was incredibly easy. Highly recommended!

Snuslion

Feb 28, 2025  on Shopify

Great app and even better Customer Service!

myMareCo

Feb 24, 2025  on Shopify

Navi - just showed me how to upload and use the FAQ app! So helpful and will use right away. His knowledge is vast!! Thank you Navi! Janice

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