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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Shopify

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (106)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

Orbit Baby

Jun 30, 2025  on Shopify

Exactly What I Needed! This app is a game-changer for our product pages. We needed a way to add unique Features & FAQs per product on our store without creating separate templates or doing heavy coding — and this app delivered perfectly. The interface is clean, easy to use, and very intuitive. We love the accordion-style layout, and it integrates seamlessly with our theme. Highly recommended for any store looking to streamline their support and improve product page content!

Happy Health Star

Jun 29, 2025  on Shopify

Tarkenil Store

Jun 27, 2025  on Shopify

Very convenience and useful. most of all, when I have issue supporter Florence helped me very fast! and It didn't take me 5 minutes to solve all the problems I had. I recommend using it.

SAVI iQ

Jun 25, 2025  on Shopify

Great support

MaximalPower

Jun 25, 2025  on Shopify

Still testing the app with our store but so far, the Support Help from Loren was very helpful with resolving issues while building the FAQ page. Thank you! I will update my review once the page is fully launched.

ENSO Shisha Europe

Jun 25, 2025  on Shopify

Highly recommend, great app, great customer support

PrintPro Creations

Jun 24, 2025  on Shopify

Great service!!!

Künstlerstreich UG

Jun 24, 2025  on Shopify

Great app and fantastic support! The app is easy to use and offers exactly what I needed for my art store in Germany. Florence took care of my issue with such patience and kindness – I’m really happy. Everything works perfectly now. Thank you so much!

Stripe TV

Jun 23, 2025  on Shopify

Amazing for a Free app! Very easy to customize and support is very friendly and responsive. The only issue/oversight is that if you want dark FAQ group buttons with white/light text, you can't. Since when a group is not selected, it forces the background to be transparent (so shows white if your website background is white), then the text is not visible. Could you please fix this by adding an "active" and "not active" background color/text option?

blasmusikshirt.at

Jun 22, 2025  on Shopify

Handling of the app is easy to understand and support-team is quick and friendly! Thank you Nicole :)

SOLINVICTUS

Jun 22, 2025  on Shopify

An Essential Tool for Every E-Commerce Store! We’ve been using StoreFAQ – Product FAQ Builder for our e-commerce business, and it has quickly become an indispensable part of our store. The app is extremely easy to set up and allows us to create clean, organized, and searchable FAQ sections for every product. This not only saves us a lot of time on customer support but also builds trust with our customers by giving them instant answers before they buy. One of the things we love most is the customization options—we can match the FAQ design to our brand perfectly. It also works flawlessly across devices, which is a must in today’s mobile-first world. Since implementing StoreFAQ, we’ve noticed: A decrease in repetitive support tickets An increase in customer satisfaction and confidence And overall, a smoother shopping experience for our visitors. Highly recommended for any serious e-commerce brand looking to improve customer experience and streamline operations.

Yoni Wanderland

Jun 19, 2025  on Shopify

great experience, and support!

Jennie Dots

Jun 17, 2025  on Shopify

Great tool and so easy to use. This app is extremely helpful.

Novarlo

Jun 16, 2025  on Shopify

Great free app with awesome support!

YouCan

Jun 10, 2025  on Shopify

The StoreFAQ app has been the perfect addition to our store, with a sleek and simple set up. There were some small issues, but with the help of there fast support system, i got helped through. Big thanks to Loren for the problem fixed! :)

My Store

Jun 09, 2025  on Shopify

The StoreFAQ app has been an excellent enhancement to my Shopify website. It’s user-friendly, intuitive, and quick to set up, with customizable color options that seamlessly align with my brand’s style. The support team is responsive and genuinely helpful, ensuring everything runs without a hitch.

AnyShape.Apparel

Jun 05, 2025  on Shopify

I got a quick and a helpful support from the team. Thank you so much.

FetchNest

Jun 05, 2025  on Shopify

COCONAMA CHOCOLATE

Jun 04, 2025  on Shopify

They are so kind and I could solve the issue immediately. Everything was perfect, thank you very much!

Arcade Revival

Jun 04, 2025  on Shopify

Extremely simple and effective app that's visually appealing and customisable to your theme. Support is fantastic, Nicole helped me with a few font and colour issues in the chat and just over a few minutes everything was perfect! Highly recommend this one.

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