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Customer reviews: StoreFAQ‑ Product FAQ Builder

Develop by Storeware

StoreFAQ is a Shopify app designed to streamline customer support by automating FAQs and reducing repetitive inquiries. This review covers its features, pros, cons, and real merchant feedback to help you decide if it’s the right fit for your store.

Reviews (68)

Overall rating
4.9

What Merchants Think

Merchants generally express positive feedback towards the "StoreFAQ‑ Product FAQ Builder". They appreciate its intuitive interface and the ease of setting up a professional FAQ section that aligns with their store's branding. The standout aspect of the app is its excellent customer support, which many users have found to be responsive and highly efficient.

Key Strengths

  • Highly intuitive and easy setup process
  • Strong customization options to match store branding
  • Outstanding and responsive customer support
  • Facilitates an enhanced customer experience
  • Valuable even as a free product

Common Concerns

  • Occasional delays in customer support response times
  • Limited documentation or guidance on specific functionalities, such as page targeting

Final Thoughts

The "StoreFAQ‑ Product FAQ Builder" is well-regarded by users for its ease of use and supportive customer service, making it a beneficial addition to any Shopify store. While there are minor areas for improvement, particularly in responsiveness and guidance, it remains a highly recommended tool for building an effective FAQ section.

Yoni Wanderland

Jun 19, 2025  on Shopify

great experience, and support!

Jennie Dots

Jun 17, 2025  on Shopify

Great tool and so easy to use. This app is extremely helpful.

Novarlo

Jun 16, 2025  on Shopify

Great free app with awesome support!

YouCan

Jun 10, 2025  on Shopify

The StoreFAQ app has been the perfect addition to our store, with a sleek and simple set up. There were some small issues, but with the help of there fast support system, i got helped through. Big thanks to Loren for the problem fixed! :)

My Store

Jun 09, 2025  on Shopify

The StoreFAQ app has been an excellent enhancement to my Shopify website. It’s user-friendly, intuitive, and quick to set up, with customizable color options that seamlessly align with my brand’s style. The support team is responsive and genuinely helpful, ensuring everything runs without a hitch.

AnyShape.Apparel

Jun 05, 2025  on Shopify

I got a quick and a helpful support from the team. Thank you so much.

FetchNest

Jun 05, 2025  on Shopify

COCONAMA CHOCOLATE

Jun 04, 2025  on Shopify

They are so kind and I could solve the issue immediately. Everything was perfect, thank you very much!

Arcade Revival

Jun 04, 2025  on Shopify

Extremely simple and effective app that's visually appealing and customisable to your theme. Support is fantastic, Nicole helped me with a few font and colour issues in the chat and just over a few minutes everything was perfect! Highly recommend this one.

Velveta Studio

Jun 04, 2025  on Shopify

StoreFAQ is a great plugin! It's easy to use and helps my customers quickly find answers. The support team is fast and helpful big thanks to Loren! It has all the features I need and works perfectly with my store. Highly recommended

Maytrix

Jun 03, 2025  on Shopify

Florence helped me out with some custom work for my FAQ and was lovely to work with! Highly recommend.

Healing Lotus Shop

Jun 03, 2025  on Shopify

Nadvi was Amazing!!! He showed me how to use the FAQ app and took care of all my needs. Thank you so much Nadvi means a lot to me.

SE Gaming

Jun 02, 2025  on Shopify

helfen bei jeder angelegenheit!

FAINTEST INK

May 31, 2025  on Shopify

Excellent app that works very well, with a beautiful interface. Support is also very responsive and helpful.

Epically Beautiful

May 28, 2025  on Shopify

Got stuck using the app when I first installed it which was rather frustrating and nearly gave up, but decided to reach out to the support team. Florence has been fab in helping me with the techy stuff I was stuck on and even got back to me as promised (a woman of her word!) days later once things were fixed on their end. She even created tutorial videos to help me out when I had to do the changes on my end. The FAQs will fit in with the needs for my site. I like how you can have different FAQs and it can be displayed on whatever page you want and you can tweak the colours to match your brand which is a bonus. Keeps things consistent. If you ever get stuck, just reach out to the team. They do respond quickly which is nice.

Ma boutique

May 27, 2025  on Shopify

Exceptional customer service and flawless FAQ setup ! I was genuinely impressed by the level of support I received. The team was incredibly responsive, kind, and truly went the extra mile to help me set up my FAQ section exactly the way I wanted. They answered all my questions quickly and clearly, and made the whole process so smooth and stress-free. It’s rare to find a support team that’s both this professional and genuinely friendly. If you’re looking for top-notch assistance and a team that actually listens and helps — look no further. Highly recommend!

Nuvix

May 26, 2025  on Shopify

Stephanie was very helpful and knowledgable! 10/10

Berry

May 22, 2025  on Shopify

Loikkivat Sammakot

May 21, 2025  on Shopify

Asiakaspalvelu oli nopeaa

Casa Morare

May 14, 2025  on Shopify

Excellent support.

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