Store Bot AI – Smart Assistant

Develop by Shopify

$19.99-$99.99

/ Month

Free plan available

"Automated 24/7 chat support with personalized suggestions and performance insights."

Performance insights

Engagement boost

24/7 availability

Instant replies

Personalized suggestions

Automated chat support

Cancellation requests

Chat statistics

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Store Bot AI – Smart Assistant screenshot

About Store Bot AI – Smart Assistant

Launched Jun 29, 2025

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI chatbot that helps customers find products, view orders, and request cancellations instantly.

Store Bot AI automates support by handling product, order, and cancellation queries via chat. It boosts engagement with instant replies, 24/7 availability, and personalized product suggestions. Merchants can view chatbot stats like total chats, unique customers, and average replies, along with 30 and 90-day performance graphs to measure impact and optimize store experience.

AI chatbot answers product and order questions instantly
Customers can request order cancellations directly in chat
View 30/90-day chat stats with graphs and average customer replies
Showcase top-selling and discounted products through chat suggestions
Customers can search products by title or collection inside chat

Pros

Automates support by handling product, order, and cancellation queries.
Provides 24/7 availability for instant replies, enhancing customer engagement.
Offers personalized product suggestions, potentially increasing sales.
Allows merchants to view detailed chatbot statistics such as total chats, unique customers, and average replies.
Includes 30 and 90-day performance graphs, helping merchants measure and optimize store experience.

Cons

May lack the nuanced understanding that human agents can provide, leading to potential customer dissatisfaction in complex situations.
Requires initial setup and configuration, which might be time-consuming for some businesses.
Limited to handling specific types of queries, so more intricate support needs still require human intervention.
Dependence on AI may cause problems if the system malfunctions, potentially resulting in missed support opportunities.