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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,382)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Green Goddess

Jun 23, 2024  on Shopify

Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.

Zelouf Fabrics

Jun 18, 2024  on Shopify

Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.

Animal Addicts Australia

Jun 08, 2024  on Shopify

I was having a lot of trouble setting up this app to work in my store. I sent an email asking for support and got Hanah, who immediately helped. Her communication and effort in ensuring my store was correctly set up to achieve my goal were outstanding, and everything was done quickly and professionally. Thank you, Hanah!

G Collections

Jun 06, 2024  on Shopify

Excellent Service!! I had some issues with my stock levels but with Hanna's help everything is fixed and running smoothly. Highly recommend!!

BILLY Footwear® Canada

May 31, 2024  on Shopify

Cannot live without this app!!! Well designed and helpful

Nordic Minimalism

May 30, 2024  on Shopify

Their product and support is awesome! Support is superhelpful and is going the extra mile, really impressive. Can totally recommend Stock Sync! Thank youuu! :)

Really Cool Living

May 30, 2024  on Shopify

Great app and customization. Support is always very prompt. This is the only app I found ideal to operate our franchise business.

Gofis Home

May 28, 2024  on Shopify

Excellent work, everything works smoothly! Well done.

EA Commerce srl

May 28, 2024  on Shopify

Great customer support

TOTO Tire

May 27, 2024  on Shopify

this is onc of the best app in shopify, you have to get for your inventory sync, good for drop ship. a lot feed method

MODU

May 27, 2024  on Shopify

good service

SpeedyParts

Apr 26, 2024  on Shopify

Thanks a lot for your support, Kir.

Plantespesialisten

Apr 25, 2024  on Shopify

We recently started using Stock Sync for our online store, and the experience has been outstanding. Everything is functioning perfectly. The live meetings with their team have been incredibly helpful, and the support staff is excellent at facilitating a smooth and efficient setup. I highly recommend Stock Sync for anyone looking to enhance their inventory and pricing strategies effortlessly.

WATCH & WATCH

Apr 24, 2024  on Shopify

Great useful app. Highly recommend

Viper Tactical

Apr 23, 2024  on Shopify

this app has saved me a lot of time and money, the support is great and the costs competitive. I will also use it on other sites we manage.

BESPOKE 77

Apr 23, 2024  on Shopify

Great app, Great support to help make sure feeds are set up and functioning correctly. Yas was a great help !

HOME WORLD

Apr 22, 2024  on Shopify

Grazie al servizio di assistenza sono riuscito a risolvere parecchi problemi che da solo non avrei potuto affrontare. Assistenza via e-mail, quindi un po' lenta a volte, ma comunque presente. Grazie a questa app ho potuto collegare un magazzino esterno e sincronizzare le giacenze.

Mattokeidas

Apr 21, 2024  on Shopify

Furnishing Horizon

Apr 18, 2024  on Shopify

The app is great, we have used it for a number of years. We have tried others as we need extra what is offered in the packages, the team have been brilliant with us and made it work for us. We have needed on several occasions to seek assistance from the team in setting up the feeds and the have been great. You need to take into account time difference as we are in the UK, but they deal with things in a timely manner, so overall our experience has been very good.

AviDevi.lt

Apr 18, 2024  on Shopify

Thank you again for always providing fast and efficient help!

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