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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,378)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Dalton Supplies

Apr 24, 2025  on Shopify

Easy to use and great customer service. So useful for updating our dropship stock from our suppliers FTP, has saved me HOURS of time already in the first week!

Pacific Saddlery

Apr 23, 2025  on Shopify

Support was fantastic and the app works flawlessly.

Ivanhoe Cycles

Apr 17, 2025  on Shopify

Excellent, helpful and prompt customer service by syncX. Special mention to Ray and Faz for their help.

Koi & More Pond Shop

Apr 17, 2025  on Shopify

Faz was amazing! Quick and solved my issue with ease!

Centostore

Apr 17, 2025  on Shopify

This app is incredibly simple and intuitive, making navigation a breeze. The support team is highly responsive and efficient, ensuring a smooth user experience. Highly recommended!

Blendishco

Apr 16, 2025  on Shopify

Stock Sync has been a game-changer for my Shopify store. It saves me hours of manual work every week by automating inventory updates, pricing rules, and product imports from external feeds. The tiered pricing logic is incredibly flexible, and the support team is quick, helpful, and knowledgeable. Whether you’re managing a few suppliers or handling complex rules like I am, Stock Sync makes it smooth and reliable. Highly recommended!

House Things

Apr 14, 2025  on Shopify

Great experience and helped solve a problem quickly and cost effectively. They are very customer focused and will work things out quickly when you have an issue. I would highly recommend the App, platform and support for all your stock sync requirements thank you

Buy Truck Wheels

Apr 14, 2025  on Shopify

Good app, good customer service.

rauchwerk.ch

Apr 14, 2025  on Shopify

Perfektes System funktioniert perfekt, diese app ist gut geeignet um Produkte oder Daten zu aktualisieren und importieren

KIDZNBABY

Apr 11, 2025  on Shopify

Very nice app, helped me a lot

Computer Mania

Apr 07, 2025  on Shopify

I have been using the app for the last 3 months and i cn honestly say, its working perfectly. i have DROPBOX/EMAIL/XML feeds coming into my store on daily basis we had a issue with one XML and they sorted it out for us by changing things on there program. They also have Full documentation you can check first.

MijnSporttoestel.nl

Apr 07, 2025  on Shopify

Slightly Furry Beverage Company

Apr 04, 2025  on Shopify

Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.

KIDZNBABY

Apr 04, 2025  on Shopify

Terrible support, can't even setup because all i do is receive automated AI messages

Hunt The Night

Mar 18, 2025  on Shopify

DiscountDressShop

Mar 07, 2025  on Shopify

This app is a game changer if you work with drop shippers that provide an inventory database to keep your store inventory up to date. I can't say enough of how well this app works. There was some trial and error to figure out how the app works, but once figured out, it will keep your store's inventory up to date. You can sync inventory automatically or manually sync inventory. Highly recommend! I am subscribed to the Pro account tier.

PVAnlagekaufen.com

Mar 05, 2025  on Shopify

wirklich gute App für Shopify, manche Shops/Stores für Dropshipping sind schon direkt angebunden und man kann sie in der Suche finden. Hier gibt es auch genügend Videos die alle ausführlich und auf den Punkt gebracht erklären. Leider hatte ich einige Probleme mit der API von meinem Dropshipper aber dank Raj vom Customer Support konnten all diese Probleme sehr zügig und effektiv gelöst werden. Danke nochmal für die gute Zusammenarbeit. Alles in allem kann ich die App definitiv weiter empfehlen auch für Neulinge wie mich die einen Dropshipping-Store eröffnen mit knapp 900 Produkten.

Used RV Parts

Mar 03, 2025  on Shopify

Lighting Connection

Mar 03, 2025  on Shopify

Thankful for the amazing support staff that helps answer any questions I have!

Becki Owens Living

Feb 28, 2025  on Shopify

StockSync is an absolute game-changer! Their app is incredibly easy to use—literally Inventory Feeds For Dummies—and it gets the job done almost flawlessly. The customer service is outstanding; they are always eager to help and make sure everything runs smoothly. I feel like they are an extension of my team, always there when I need them. StockSync has saved me soooo much time, and I can’t recommend them enough!

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