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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,374)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

avokado

Aug 04, 2024  on Shopify

MufiBella

Aug 01, 2024  on Shopify

Well actually in the begining it comes to me like a normal app for stocks sync... but when i go in to deep you can change eveything with formulas... and all the formulas are writing in their support pages.. Also Raj and Azza is very helpfull ; even i bother them with too many questions and issues they helped to me with efficiently... I suggest you to use this app ( also if you have products too many like me with all variations it is perfect app ) Thanks

SexDollOriginal

Aug 01, 2024  on Shopify

Excellent application and excellent customer service

HondenhokExpert

Jul 31, 2024  on Shopify

Geweldige ervaring & een uitstekende service ! ongetwijfeld een 5 sterren review! Nogmaals bedankt voor de ondersteuning! :-)

BigStore.bg

Jul 28, 2024  on Shopify

Awesome app and support

JOHN JULIA

Jul 25, 2024  on Shopify

After on going issues, they worked very hard to fix it and frequently checked to make sure everything was running smoothly.

bcv.glass

Jul 24, 2024  on Shopify

Very useful app if you need more flexibility for the business workflows. Good support which really can help you to resolve any cases. Not fast, but they do work well which is important, archive the result. Recommend.

AE-trading

Jul 12, 2024  on Shopify

This app works perfectly fine! The support is also very helpful. The use of SyncX is a gamechanger for our webshop. I would highly recommend.

WatchVibesDE

Jul 11, 2024  on Shopify

Kirthana from Stock Sync was very helpful in our meeting. She answered every question. She was kind and calm in the way of speaking. Now i need to test StockSync. So far they are a good alternative to Import2shop.com. Thanks! Regards Felix

Fur Babies Plus

Jul 10, 2024  on Shopify

Yas was very informative and patient with me as I am trying to understand this app. I appreciate the professionalism and the way things are being explained to me. This app is an excellent tool to have once you understand how to navigate through it.

Mediaeuro

Jul 10, 2024  on Shopify

Oltre ad essere la migliore applicazione di sincronizzazione, l'assistenza è eccezionale. Super consigliata.

So Over It Luxury Consignment

Jul 09, 2024  on Shopify

The StockSync customer service team is like no other, they are extremely intelligent, helpful, receptive to the needs of their clients and help find a resolution. They do not rush the appointment time and are very patient. Could not recommend this service more!!!

Offfset

Jul 07, 2024  on Shopify

SyncX is an essential app for our business. Highly recommend. Whoever is the product manager does a great job!

ExpressAdonis

Jul 02, 2024  on Shopify

Hi, I just want to say thank you to Faz. I got top class assistance with loading products to my store. I struggled at first but Faz helped me swiftly and now I can use the app. Thank you Faz.

Cipo & Baxx Australia

Jun 29, 2024  on Shopify

A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful. The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.

Rochan Shop

Jun 28, 2024  on Shopify

Without a doubt the best App to manage products feed, at first I read the one star reviews and after trying the App I realized that all of these are from users who were unable to understand how this App works since it is designed for advanced users But if you spend the right amount of time on it, you will realize that it is perfect for inventory management and extremely professional, I give it 10 stars. If you are looking to professionally organize your products feed, look no further, this is the best App in terms of prices and very easy to see which was designed by professionals who know what they are doing, I recommend it with my eyes closed.

Farao Piramisa NL BV

Jun 25, 2024  on Shopify

I recommend this app. It helped me a lot in tracking inventory. The support team is amazing and very helpful

Animal Addicts Australia

Jun 08, 2024  on Shopify

I was having a lot of trouble setting up this app to work in my store. I sent an email asking for support and got Hanah, who immediately helped. Her communication and effort in ensuring my store was correctly set up to achieve my goal were outstanding, and everything was done quickly and professionally. Thank you, Hanah!

G Collections

Jun 06, 2024  on Shopify

Excellent Service!! I had some issues with my stock levels but with Hanna's help everything is fixed and running smoothly. Highly recommend!!

BILLY Footwear® Canada

May 31, 2024  on Shopify

Cannot live without this app!!! Well designed and helpful

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